Shein Reviews

Name: Shein
Rating: 1.92

1.9 Rating 1,545 Reviews

20 %

of reviewers recommend Shein

Company Reviews

Questions

Metrics

1.9

Based on 1,545 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Shein 1 star review on 12th January 2025

Tatiana E

Shein 1 star review on 9th December 2024

Myracler

Shein 1 star review on 25th November 2024

Mavs

233

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good quality of cloth, I love it.”

Helpful Report

Posted 4 years ago

“It’s terrible customer service. They told me to contact to delivery company by myself. I haven’t receive my parcel yet. The customer service doesn’t help anything!”

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Posted 4 years ago

“I ordered in bulk twice. All of my items fitted well and I'm satisfied with the quality, considering the prices. I love this shop!”

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Posted 4 years ago

“I placed order and came across Shein by accident when searching for Jean skirts. I loved the "look". I had not seen these reviews beforehand. I ordered 4 Jean skirts, Jean dress, and 3 other dresses. The sizes do run bigger. My husband and I decided we should down all of my sizes. The material is great, not cheap at all and trust me I compare these with Banana Republic, Gap, Nordstrom. I love the way everything feels. I will be placing another order in next few weeks. Lesa”

Helpful Report

Posted 4 years ago

“The Quality is absolutely horrible. The lingerie is cheap no Quality whatsoever along with their underwear. I think the best thing I got were my Jean jackets and hats everything else was eh just stick to fashion nova girl this $300 shopping spree was nothing but a disappointment. But if you need some cool dandy hats this is your place! 🤣”

Helpful Report

Posted 4 years ago

“They say they offer 100% satisfaction guarantee but only on selected items. I opened my swimsuit tried it on and what do you know... doesn’t fit and I can’t return it. There’s not even an email address to contact someone from customer service. I will NEVER order from this bull$@!? company. Save your money people these products are made in China and are complete TRASH”

Helpful Report

Posted 4 years ago

“Thus means thy is a daddy. To be daddy or not to be daddy is the question. My sugar baby's daughter can sew a j-string that is better than what I ordered. periodt. Thank you.”

Helpful Report

Posted 4 years ago

“Should I buy here? Is the clothes good quality? As far as I know, these clothes are cute from the photos online. please answer my question. Thank You, Jackie Kennedy, JFK wife.”

Helpful Report

Posted 4 years ago

“Don’t shop here! Their swimsuits are all different sizes and they won’t let you return”

Helpful Report

Posted 4 years ago

“My clothes arrived late and the customer service was very poor but the clothes are lovely!”

Helpful Report

Posted 4 years ago

“WORST RETURN POLICY, VERY DISAPPOINTED. NEVER SHOPPING FROM SHEIN AGAIN.”

Helpful Report

Posted 4 years ago

“I bought 9 dresses I’m returning them they are horrible”

Helpful Report

Posted 4 years ago

“The quality is atrocious. The dress I ordered was sewn by a 2 year old and unwearable. Cheap material and I had to throw out all 4 items; they were too bad to donate.”

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Posted 4 years ago

“Clothing is very low quality”

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Posted 4 years ago

“The worse. I ordered and paid through PayPal for 6 items, only to look back days to my account on Shein to see when items would be shipped and noticed that my order says cancelled, yet no email no return of my funds was given by Shein. I emailed customer service with several proofs only to be told that on their end it was cancelled and funds never received, thank God I used PayPal, where they can see that the funds were given and will dispute this for me. NEVER AGAIN WILL I PURCHASE FROM SHEIN, VERY POOR SERVICE.”

Helpful Report

Posted 4 years ago

“I wish I had read these reviews before I ordered. I ordered 5 pair of pants that are extremely too big. I have no idea how to return them. Never again!”

Helpful Report

Posted 4 years ago

“I DO NOT RECOMMEND IT. Damaged orders, difficult refunds and returns and sizes are not accurate.”

Helpful Report

Posted 4 years ago

“My products get moved back every single day. From expected delivery on the 8th all the way to the 30th of the month. Very frustrating . And I was supposed to have express shipping”

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Posted 4 years ago

“Order from shein wonderful dressing love shopping with shein😀”

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Posted 4 years ago

“Still waiting for my items after three weeks!! Not happy!”

Helpful Report

Posted 4 years ago

Shein is rated 1.9 based on 1,545 reviews