Shein Reviews

Name: Shein
Rating: 1.93

1.9 Rating 1,519 Reviews

21 %

of reviewers recommend Shein

Company Reviews

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Metrics

1.9

Based on 1,519 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Shein 1 star review on 16th November 2024

Anonymous

Shein 1 star review on 13th November 2024

Elspeth Cordell

Shein 1 star review on 2nd November 2024

Stacy Bone

226

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was skeptical about ordering after I read all the comments because they are 50/50. But this site is WONDERFUL! I usually wear a size 12-14 in US, so I ordered the curvy 1xl and they were just a bit baggy. The quality is great, and they ship quickly. I had an estimated delivery for March 10 and got everything on March 8th. Im placing my second order shortly.”

Helpful Report

Posted 4 years ago

“I ordered a couple of items due to style and price. Arrived in a timely manner. Quality of clothing is awful - looks very cheap and is basic polyester so the fabric does not move with you. Would not recommend”

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Posted 4 years ago

“Ordered a bunch of items because my daughter wanted them. First off, one item is missing from the order. Shoes are the wrong size, way too small. Like 2 sizes down. Quality of the items are very poor. 3 different size 8 clothes are roughly size 7, 8 and 10. Don't even bother.”

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Posted 4 years ago

“Unfortunately there returns policy is dammed near impossible to navigate and extremely inconvenient. Plus they charge me for returning the items! Insane! I received 4 dresses, the first by itself and was just amazing. The next three were a disaster. Loose threads, wrong sizes and horrible see through material. I could not have been anymore disappointed.”

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Posted 4 years ago

“I got my stuff quick all except 1 shirt I liked I got one that was xlarge but looks more like a small”

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Posted 4 years ago

“I bought a product and needed to return it. It DID not come with a return label and will not order again. Product was too small. And, they do not provide a customer service number to contact. Also, I never received an email on the order status nor delievery.”

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Posted 4 years ago

“It’s FRAUD. I have never received anything from them and they charge me close to 200$. My purchase which I had never received was at least 50$ less than the charged amount.”

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Posted 4 years ago

“It's totally fraud company ..I'd ordered a salwar suit which looked very good In the picture but they sent me a cheep sari not even worth 100 rs ..now no contact is available for return or refund..never buy from this site”

Helpful Report

Posted 4 years ago

“I ordered from Shein in June 2019. One of the items that they already charged me for was then marked as out of stock. They said the refund would be back on my card within 30 days! When they tried to issue the refund my credit card was hacked. Do not use this site! It’s a scam, and the clothes are cheap. Don’t give them any of your credit card information, and definitely do not ever use a debit card”

Helpful Report

Posted 4 years ago

“I have raised a refund request 4 months ago. They took the product also but I have not received the refund till now. I have been trying to call the customer care many times it will never connect. HORRIBLE SERVICE.”

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Posted 4 years ago

“I ordered 3 items and I returned one.The fabric Is very bad and cheap quality.Not worth the price we pay. I still haven’t received my refund for the item I returned,No response from them either for the numerous messages I sent in fb messenger. Honestly Kmart have better stuff for cheaper prices.”

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Posted 4 years ago

“Please dont buy.worst material for high price and refund is so late.”

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Posted 4 years ago

“Their return policy is the absolute worst I’ve ever had to deal with!”

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Posted 4 years ago

“Good quality”

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Posted 4 years ago

“I ordered 4 items from Shein on one bill. I only received 3 of those items, but the shipping status said all 4 were delivered! I'm NOT happy!”

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Posted 4 years ago

“Such a worst experience I had with shein ,they still my money from the wallet , do not recommended..such a cheap and worst app i used..”

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Posted 4 years ago

“I had a good experience. I was skeptical at first, and thought that the coronavirus outbreak would be an issue. The order came, I was notified on Facebook, the shirts are the correct size. I recommend you wash before wearing. I'm please for the little bit of money I spent.”

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Posted 4 years ago

“I have not received my order and its been 2 weeks. They took my money immediately!!! UGH”

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Posted 4 years ago

“Love all the things I order, just make sure you order it 2 weeks before and you’ll be fine. Loved it !”

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Posted 4 years ago

“I am still waiting for my order, it's been almost a month now and I don't get any response when I enquire. I regret ordering...”

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Posted 4 years ago

Shein is rated 1.9 based on 1,519 reviews