Shein Reviews

Name: Shein
Rating: 1.93

1.9 Rating 1,519 Reviews

21 %

of reviewers recommend Shein

Company Reviews

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Metrics

1.9

Based on 1,519 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Shein 1 star review on 16th November 2024

Anonymous

Shein 1 star review on 13th November 2024

Elspeth Cordell

Shein 1 star review on 2nd November 2024

Stacy Bone

226

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have ordered from them multiple times. I always read the reviews to see if I need to size up. I’ve been happy with everything I’ve received. Shipping is always pretty quick ( 2 weeks most). For the price I have no complaints. The quality has been surprisingly good, and again I always read reviews before purchase so I have no surprises.”

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Posted 3 years ago

“Items were exactly as ordered, and delivery arrived weeks earlier than expected. Very happy with my purchase!!”

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Posted 3 years ago

“Wow just wow love everything .The clothes are cheap and good quality”

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Posted 3 years ago

“Great fun jewelry at an affordable price!”

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Posted 3 years ago

“Not all of order arrives Bad communication Not sure if i trust this trader”

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Posted 3 years ago

“Chinese rubbish, fake web sites.”

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Posted 3 years ago

“Typical Chinese scam website”

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Posted 3 years ago

“I was excited and bought myself 4 sweaters in size small and all were very short even with high waisted jeans my stomach was showing and very wide like I could fit 2 of me . The quality of the material was nice just the fit was way off... I feel like they were size large with a size small tag ? I’m going to try and return them.. after reading other reviews wish me luck ..”

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Posted 3 years ago

“Please do not order from these people..what a nightmare to deal with them..I ordered and they sent in me what they wanted to..not close to what I thought I ordered...5 pcs and all fit horribly..not 2 the same..tried to send them back..another nightmare..finally got a label from them what I returned God's to another address.(????).then does not track......so u do not have the merchandis..and THEY have your money too..I am still fighting this..Save yourself from this..please..”

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Posted 3 years ago

“Problem with charging my card 3 times with 3 different amounts at 3 different times in the day! My daughter ordered something online, the website didn’t appear that it was working so my daughter asked if I could try my card on her account. Website did the same thing, took me back to the payment prompt. I told her to leave it and we would try the next day. My daughter tried again with her card on her account and was given an order number and email came through to say everything was ok. I checked my bank account to see if the original attempt was successful and noted that they had taken 3 payments with 3 different amounts. I have provided so much information to them from bank but because I can’t provide a screen print of the ARN number from my bank statement which by the way isn’t possible they have told me there is nothing they can do about it so I am left with over £322 pounds being taken out of my bank that they are not refunding!! They have now come back and said it’s a known issue, you seriously couldn’t make this up!! They have also said I can’t get a refund because I haven’t placed any orders. I didn’t on my account but my daughter did on hers and that’s where initially I tried to use my card and it didn’t confirm whether it was successful or rejected. It didn’t do anything other than take 3 lots of money out of my bank”

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Posted 3 years ago

“SCAM! SHINE TOOK OVER $80 out of my account for merchandise I chose and paid for and I NEVER RECEIVED ANYTHING SINCE MARCH 2020!! They closed my account so that I would stop sending them messages through their chat. It is a scam!!! Do not order from SHINE!!! It’s a scam they will take your money and run with it. And you will not hear from them about it again. Yet they continue to send emails etc to order more. More chances for them to take my money !! SCAM!!!!!!”

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Posted 3 years ago

“Sending clothes that’s broken and then charges you for sending them back. Recommend no one to buying anything from them.”

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Posted 3 years ago

“I ordered from this site some time ago, so I don’t know if they got better with the quality now. Anyways, I had ordered two hoodies both medium sized: the pink one didn’t even reach my waist and it was really short, plus the quality was awful, it was like touching a swimsuit! The black one was long enough but had still horrible quality, it was like touching a rag.. Not ordering anything from there any time soon after this horrible experience..”

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Posted 3 years ago

“Horrible horrible experience. Did I say horrible? That is an understatement. Placed an order and there risk/security dept scrutinised a $150 order with a credit card. That asked for photographic evidence to verify legitimacy. I sent them a scanned copy of what they requested and they still weren’t satisfied even after my credit card company verified the”

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Posted 3 years ago

“Extremely poor customer service It's Non existent and I've had I known that this company use child labor I would have never brought from them but considering I never received my items purchased doesn't really matter anyway this company is a scam!!!!!!!!”

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Posted 3 years ago

“I brought 10 items fron Shein that I am pleased with, nice cuts I can wear tucked in and out over my pants and they are perfectly fitting me and complementive. They are washing well so issues and they iron beautiful. The stitching is excellent and all blouses sizing were acurate. I am very pleased with the quality and look of each garment. Then leopard top is maybe slightly under par but because it is different no one will notice. Every item I have worn has been stand out. Sorry I dint have more pictures. I am 171cm 79kg all tops I brought are medium”

Shein 5 star review on 22nd November 2020

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Posted 3 years ago

“I brought recently. 4 weeks till arrival in New Zealand. All items arrived. They all looked like the pictures, true to size. Nice stitching. Nice fit whether tucked in or not. I like the material I ordered for summer so they are perfect and the satin blouses are lovely too. They iron easily and look superb. I am pleased and relieved as when you read reviews it can make you heart sink and fear of lost money and basically you feel sick until the package arrives. I have no complaints. Ive washed them and they are still intact. Each time Ive worn then to work I am complimented. The only disappointment was when I emailed them to add a top which was actually the reason I did the order but I got caught up on all the other items doing sizing etc, they did not reply to my email or messages. But hey I love what I brought and recieved.”

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Posted 3 years ago

“Horrible and deceiving. Everything looks so nice in the pictures on line and 9n the models. When u receive the clothes nothing is true to size. I will never order from here again.”

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Posted 3 years ago

“I have never received the pyjamas that I ordered on 1st October. Worse customer service ever, didn't even get a reply to my emails. The online bot is not helpful at all, don't even get the option to cancel my order, since according to the not, it's already been shipped. But when I go to track your order it's still under awaiting shipment.”

Helpful Report

Posted 3 years ago

“I have never received my order that I ordered on 1st October. Worse customer service ever, didn't even get a reply to my emails. The online bot is not helpful at all, don't even get the option to cancel my order, since according to the not, it's already been shipped. But when I go to track your order it's still under awaiting shipment.”

Helpful Report

Posted 3 years ago

Shein is rated 1.9 based on 1,519 reviews