Shein Reviews

Name: Shein
Rating: 1.93

1.9 Rating 1,519 Reviews

21 %

of reviewers recommend Shein

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Metrics

1.9

Based on 1,519 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Shein 1 star review on 16th November 2024

Anonymous

Shein 1 star review on 13th November 2024

Elspeth Cordell

Shein 1 star review on 2nd November 2024

Stacy Bone

226

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a sweat dress and i had to return it because of the the size but, never got my money back. I emailed them several times but, i got no response. I am done with them.”

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Posted 4 years ago

“My experience with shein has been great!! My daughters and I have been ordering from this company since last year. And so far all our orders have been correct.. and all the items look like the pics.. the stitching is good.. and sizes are pretty true to size.. Delivery time isn't bad..I usually get my order within 5 to 7 days.. the prices are reasonable..I love the sales as well..very affordable. I've never had to return anything. Overall they are legit!!”

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Posted 4 years ago

“Order 3 pairs of bikinis, all small , measured before purchase, and 1 out of the 3 fit , 2 of the tops were that small they barely covered the nipples , abit fustrating as you cant return bikinis either.”

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Posted 4 years ago

“I ordered a lot of things from Shein because they have plus-sized amazing clothes. My orders came in time. Of course, it's not the best quality, but it's not the worse either, you can just see that with the prices they give to you ; don't except the best quality. Never used the refund service because everything was fine, but if you are scared of this, just make sure to buy carefully ! (stars, comments, etc...)”

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Posted 4 years ago

“I ordered from shein a few times and never had a problem. I ordered from shein January 14, 2020 and paid for express shipping 2-4 day that cost $14.99. I received the package on January 20, 2020 at 3:00pm after my Birthday what was the point of paying for express shipping. 🤬 Now I can’t get in contact with them to get my $14.99. I am a YouTuber and I did a review in the past, I will be doing an update on my experience.”

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Posted 4 years ago

“I had order quite a bit of clothing from this website at once, over half of the clothes needed to be shipped back. Shein was decent about getting me the shipping label so I didn’t have to pay for it but it’s now been 2-3 months and I have yet to receive my refund. I have sent a lot of emails asking about this and have yet to get a response (now emailing them daily). Unfortunately I would not recommend anyone to shop on this site. You don’t know what kind of quality clothing your going to get and they don’t seem to give you your money back. Very disappointed and I feel ripped off.”

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Posted 4 years ago

“Sooo it’s been about a month still have not received my items nor have they even been shipped out . This is beyond ridiculous. I decided to only spend around $50 just to get a feel of the store before I spent more and so glad I did . I will never purchase again from them who knows if and when I’ll ever receive my items but I’m sure when I do they probably won’t fit or will be cheaply made . Are they’re any good reliable affordable clothes stores anymore ??”

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Posted 4 years ago

“I ordered for the first time in January 2020, Delivery was quick. The clothes and fashion looked really good, not cheap but unusual which I liked. Big mistake, the quality is poor it is not worth 1/4 of the price paid. It looks like rags and I will never shop there again. It all comes from China and very crappy. I wish I could get a refund but to mail back not to mention customs duty, it's not worth it. I wasted CDN $200 and it goes to garbage.”

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Posted 4 years ago

“Personally I think Shein is great - you just need to know what to buy. I don't buy leggings or jeans from Shein for example as they always end up too wide on the legs, and the legging material is usually pretty thin and see through. The key part is to read reviews and look at the measurments of the review writers so that you can gauge if they would fit you correctly. The reviews can also be filtered by photographs, a lot of the users upload pictures when they receive the items so you can see if they represent the picture and how they fit. I try to avoid items with no user pictures and save them in my wishlist until somebody else has tried it out. Returns are super simple, I think it's better to have a "haul" on Shein rather than just one or two items as there's always going to be something you don't like, just like any online retailer.”

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Posted 4 years ago

“I’m surprised to see so many negative reviews. I’ve like everything I’ve ordered so far! (2 dresses 1 pair of leggings). I actually ordered too big of a size (dresses) and opted for a return and they provided me with a return label free of charge! Very impressed. I’ve had no problem logging back in to see my order. My order came by the end of the month.”

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Posted 4 years ago

“About a year and a half ago I ordered from SHEIN and didn’t like the items at all. However I had read that they had gotten better and gave it a shot again because for the price it was worth it. Since then I’ve ordered four different times (a total of about 20 items) and liked all but one skirt. I’ve found the key is to read the reviews. People will say if it’s a quality product and how the sizing works. Of course it is more Forever 21 quality than Gucci but it a dress is $10 and I like the style and can wear it for awhile it’s worth it. Some of the dresses the fabric is thinner so a slip is a must but I was very pleasantly surprised at how well made the sweaters were. Shipping was fast considering it’s coming from China so it does take about two weeks.”

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Posted 4 years ago

“If I could write less than one star I would. Products are cheap knock offs of the photos. Half my items broke or are barely holding together. Worst quality I have ever seen. Looks like it came out of a gumball machine....and I paid a lot of money is the very worst part.”

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Posted 4 years ago

“Very poor services delivery not on time very worst servies patetic customer support no one can.codinate for the same .... Very bad experience from you guys I book the delivery request by 8 jan and today's is 18 not received my parcel.....please I suggest you DNT book any parcels from SHEIN”

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Posted 4 years ago

“The website tells you you can return the clothes if there's a problem. They mention the customer has to pay the shipping fee,which is fine. However they don't mention they also charge you about $CAD 8 to 12 to generate a return label. No where does there return policy say they'll charge.. absolutely ridiculous! Never buying from them again. The clothes didn't fit. They sent me medium when I ordered a small with the elastic worn out. So essentially if you're top was $CAD16 I'm going to end up spending more on returning it.”

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Posted 4 years ago

“HYH97069 I would give 0 star if that was possible SHEIN didn’t deliver as promised The promised something and then turned back saying that’s not an option in our policy Worst online shopping experience I will put the feedback on fb and inst so that all my connections are aware of this Bad experience shein I ll never return”

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Posted 4 years ago

“Purchase took 4 weeks to deliver. The quality was cheap and not easy to wear professionally. I returned the majority of my products and 6 weeks later - I am still waiting for my refund. No one can Give me a date that they can expect my refund. So still waiting on over $100 to be deposited back into my account. Not happy!”

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Posted 4 years ago

“The leggings are so thin they are see-through, I mean you could genuinely read a book through them (this is not an exaggeration). It’s great for when I have a bruise on my leg and I want to show someone without removing my clothes. There is also a hole on the inner seam, not a small hole, kinda like a glory hole you’d find in an unscrupulous public toilet – I’ll need to sew that which is great, I have 2 jobs and a 2 year old so I’ve been looking for more things to occupy my time. I ordered a size 12 – 14 and I’d say they are on the slightly larger side, probably a good thing because based on the quality I’ve seen so far, I imagine they’ll shrink to fit my toddler once I’ve washed them. Luckily I only spent £20 for the 2 pairs (I’m yet to open the second pair, I can’t wait to see what joy awaits me when I do) so I’m not too bothered but I would strongly advise you not to spend a lot of money with Shein. On the plus side they arrived 9 days after I ordered. Items are shipped from their warehouse in Asia and I’m confident they have great working conditions for their staff, I bet they are allowed to visit the soft play and eat ice cream on their lunch and everything.”

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Posted 4 years ago

“I purchased 7 new tops for work from Shein about two weeks ago. I received them via courier today and I was impressed actually despite the bad reviews I see now on this website. The items came on time and were exactly what I had ordered. I read the reviews on the Shein website itself for each item I was looking at purchasing (when people posted pictures with the shirts on it made my decision easier), and shopped out of the plus size section. I typically wear an extra large. I’m 190 pounds, 5’3” and my arms are the biggest part of my upper body. I ordered all 1X. I was nervous things wouldn’t fit but for the most part they did! The quality of the material is just as good as anything I’d find at my local mall so I was happy I got the amount of items I did at a fraction of the price. A few of the shirts were looser in areas I’d like them to be but were either shorter in the front than I’d like or fit just right. Overall, I’d order from them again. Just be careful and mindful of the sizes you’re ordering. My friends suggested I order a size up and I’m glad I did.”

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Posted 4 years ago

“Extremely bad service. Didn't receive my order yet. It's been more than one & half month. No mail pertaining to refund or cancellation of the product.”

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Posted 4 years ago

“Ordered a coat. Did not receive confirmation of my purchase, but credit card billed. Can't log back into the site, because once you put in email and password, it brings up a pop-up asking you to complete a puzzle. When trying to drag and drop, the puzzle piece will NOT move. It is impossible to log in to this site. Everything points to a fraudulent site.”

Helpful Report

Posted 4 years ago

Shein is rated 1.9 based on 1,519 reviews