Shein Reviews

Name: Shein
Rating: 1.93

1.9 Rating 1,519 Reviews

21 %

of reviewers recommend Shein

Company Reviews

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Metrics

1.9

Based on 1,519 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Shein 1 star review on 16th November 2024

Anonymous

Shein 1 star review on 13th November 2024

Elspeth Cordell

Shein 1 star review on 2nd November 2024

Stacy Bone

226

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Clothes (when they fit are lovely) however when you return an item you are refunded the sale price regardless of whether you pay full price or not. Both of my last two refunds (5 items), which I paid full price for, have all gone into sale so I received sale price refunds. Technically this is theft. You also pay £2.50 for a refund which is deducted from your refund as well. There is no way I can find how to contact Shein other than a telephone number and the number is foreign so would probably cost a fortune to ring. Really awful procedure and this needs to be changed as they will be raking thousands from people.”

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Posted 4 years ago

“I ordered a swim top and bottom... the bottom fits me so perfect I am seriously in love with it!!! the top is a wrap around top, and it fits me awesome too, the pads that are in the top are of awesome quaility, it's not that foam stuff that always gets bunched up, the only reason I am leaving a 4 star review is because it was 3 days late but other than that awesome awesome product and quality!!!”

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Posted 4 years ago

“This company should be shut down, it is disgusting that they are aloud to keep trading. Like many other people I am still waiting for a refund. I returned 2 dresses on the 5th June via the post office and it is now the 5th of August. The only way to communicate with them is through a robot. NOT ACCEPTABLE, DO NOT BUY FROM THEM.”

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Posted 4 years ago

“Buying front this brand is absolutely a disappointment, Woman clothes are not bad specially the top but when I bought lots of clothes for my husband the quality and size wasn’t as in the photos, when I return the product tried to get refund, for worth £200 clothes They did not reply not only that they only have automated response, they don’t have customer service chat, unprofessional and Total west of time money and energy, I wish I read reviews before making a move.”

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Posted 4 years ago

“The delivery takes wayyyy to long”

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Posted 4 years ago

“It was my second time purchase from shein, with absolute satisfaction from the first order. However, i never expected that my second time purchase would not be less than just throwing my money in trash. I ordered few shirts from shein around 2 months back and haven't received my package ever! The courier company mentions that incomplete address was provided to them so they returned my package to the sender. This was despite me providing complete address to shein and the same is evident when i go to 'my orders'. On me posting this review few days back also, i somehow got a response from shein but to a shame! It mentioned they do not recognise my order number!! (i appended them the screenshot also). I do not understand when shein can not effectively manage logistics, why does it ever take the orders. It has been 2 months now with no clue of where my parcel is. There is nobody to respond at shein, and whenever you try to connect with them, you only get auto responses. I find it a way if fooling innocent people, by first taking orders, take the money and finally don't bother at all if the parcel reaches the customer or not. Such a bad experience this time that i will never order anything again from them!”

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Posted 4 years ago

“My package said delivered. I did not receive it. Put a ticket in and emailed them. I checked with neighbors and post office. I did say that in my email and ticket. I got automated response with please check with neighbors. I already said I checked with neighbors and USPS. No response. No Package.No refund. Ridiculous. UNACCEPTABLE. Why are there review about food here? This is a clothe retail store. Those stars are fake good customer service. I'm reporting them to Better Business Bureau and everyone should be reporting them too.”

Helpful Report

Posted 4 years ago

“BUYER BEWARE!!! it's been 3 wks since I got my order of 4 blouses. One of the blouse has a pocket very poorly sewn it starts at 2" with a arch in the middle the other end of the pocket is 1.5" emailed the company and message them on Facebook same day I received the package and still no respond”

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Posted 4 years ago

“Shein fashion customer care number7047624266 Shein fashion customer care number7047624266 Shein fashion customer care number7047624266”

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Posted 4 years ago

“I've ordered from Shein 5 times now, it's taken 6- 12 days for delivery to UK. Each item has its own size chart and reviews and using these as guidance have ordered size 0XL to 4XL. Everything I have ordered has fit me and has been an absolute bargain, I have returned 2 items that didn't suit me which Shein put money onto my account without needing to send it back ( I paid for postal insurance at time of purchase which also makes returns easier). The quality is like any other fast fashion highstreet store, tends to be synthetic material and there may be a loose thread ( this has happened once on a hem with me) but I've never paid more than £18 for an item and that was a pair of jeans which are my favourite pair now. I really recommend anyone ordering takes the time to read the reviews, measure yourself and follow the size chart, its great that Shein takes the time to measure each product instead of using a generic chart.”

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Posted 4 years ago

“I ordered some items. Tried returning 3. Still haven't received my refund. It's been weeks. There's no way to reach them. At least I paid thru PayPal. Hopefully I can get resolution thru them...”

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Posted 4 years ago

“Shein is normally really good products for the price , however I Placed An order on 1st July and it’s now 29th July and still no order , I know there maybe be delays but there’s no way to track this order or ask anyone for information about this !!! It should have been here 16th”

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Posted 4 years ago

“I made my order on 15th July 2020, o received it on 27 th July 2020, my clothes we're fit to size,I love them very much, thanks to Shein”

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Posted 4 years ago

“I ordered from here a few weeks ago and they have taken the Mekong out of my account but I did not receive an email to confirm my order I have no way of contacting them as they can’t answer my question it says I have no orders in my order history and I know exactly what I orders DO NOT ORDER FROM HERE”

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Posted 4 years ago

“Very food service . Their website was easy to navigate everything was exactly as the pictures showed.”

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Posted 4 years ago

“I placed an order on the 17th of June, received the items two weeks later. Not a problem as Covid-19 I'm sure played part to the delay. The items were a hit and miss and you really get what you paid for. My issue is that I sent back 2 items for a refund. I posted the items on the 2nd of July and according to the tracker they received it on the 4th of July. No refund, no acknowledged email, my account shows that the items have not been received by them yet the postal tracker says different. I cannot find any contact details, I tweeted them and got no reply. It's hard as there is no 'office' to contact and it is coming up to a month and I've got not heard from anyone. Really disappointed.”

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Posted 4 years ago

“Got my order in exactly 10 days. Great quality and absolutely in love ! My whole review is here with pictures in my blog! https://y0urfashionblogger.wordpress.com/2020/07/23/shein-review/”

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Posted 4 years ago

“I absolutely love Shein! The clothes were great quality and I washed them first with no issues. Wrote a whole post and overhaul here I had a wonderful experience with them. Got all of my order in 10 days exactly and everything was perfect. https://y0urfashionblogger.wordpress.com/2020/07/23/shein-review/”

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Posted 4 years ago

“Shocking after sales care”

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Posted 4 years ago

“Placed an order on May 5, 2020. Still have not received package and it is now July 23, 2020. There is no way to contact this company. All chat responses are general and automated. I created a ticket but have yet to talk to an actual person regarding my order and why it is taking so long to even process. Site says processing takes up to 15 days but it has bee well over 2 months and they never even contacted me about the delay. Poor customer service”

Helpful Report

Posted 4 years ago

Shein is rated 1.9 based on 1,519 reviews