Shoe Zone Reviews

Name: Shoe Zone
Rating: 2.26

2.3 Rating 150 Reviews

31 %

of reviewers recommend Shoe Zone

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Metrics

2.3

Based on 150 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Returns Process	Could Be Better

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Shoe Zone 1 star review on 28th March 2025

Tracey

Anonymous

Shoe Zone 1 star review on 20th December 2024

Anonymous

Anonymous // 01/01/2019

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“Horrific customer services. Got a problem? You can NOT rely on them to put things right! I distinctly got the impression that they couldn't give a **** about problems. Now, if you have customer services like that, you need to ask yourself why they don't care. I would guess that they treat the staff in the same way that the customers are treated; with indifference and a lack of interest. I don't buy from companies who have unhappy staff so I won't be using Shoezone again.”

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Posted 2 years ago

“DO NOT BUY FROM THIS SITE. THEY WILL SEND YOU THE WRONG SHOE SIZE AND WILL NOT REFUND YOUR MONEY. THEY WILL ENCOURAGE YOU TO BUY AGAIN THROUGH THEIR DISCOUNT SCAM. THIS SITE IS A SCAM. YOU WILL JUST LOSE YOUR MONEY HERE!”

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Posted 2 years ago

“...you're lucky if you get out of the shop before the soles crack..!!.Top of shoes looks new.....but unwearable. My second pair from here that have lasted all of 3 months of occasional wear,.even bad for cheap and cheerful.”

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Posted 2 years ago

“Bought these shoes and within one week a hole was appearing. Took them back to the shop to be told it was “fair wear and tear” …….. after 7 days . The reply from Shoezone was the same, “I could return them in its original state for a refund, but if they have been worn they would be unable “ it’s a joke!!”

Shoe Zone 1 star review on 8th September 2022

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Posted 2 years ago

“Ordered trainers to be delivered to local inputs lockers. The locker was faulty and would not open. Shoe zone messed me around for 8 days and refused to replace the trainers whilst the locker was sorted out but they knew it was never going to be repaired and ShoeZone just didn't give a damn and just gave me the runaround. They have disgraceful customer "service" and do not put customers first. AVOID Today (Saturday August 27th. 2022) ShoeZone "replied" to my review...this is the first time they have done anything quickly...and now they want to "investigate>" Well, they've had 10 days to investigate and did nothing but lie and lie and lie again. An honest company with integrity would have simply replaced the trainers to avoid messing the customer about but instead they just messed me around and think they can just walk away without consequences. I can see no valid reason to contact Shoezone yet again on the same email address to end up with the same pathetic nonsense. I have told them what they should do and I repeat it here....replace the trainers to make up for the mess you created by opting to do less than nothing....it does not take a genius to realise that to this day the locker has probably not been repaired. If ShoeZone are really bothered by the hits their reputation is clearly taking from this and other reviews I have posted elsewhere then they can damned well contact me. Just for all you prospective customers or dupes of ShoeZone, I just received an email from InPost, the company that runs the locker that would not open and who promised to send a "team" to fix it and never did and they now claim that they would like to help me get the locker open remotely. This implies that the locker has still not been fixed and the ShoeZone are being less than honest when they say my trainers have been returned to them which would be a little difficult as InPost still say the locker doesn't open. Does the ShoeZone duplicity ever end?”

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Posted 2 years ago

“Today I walked into your South shields branch where I was greeted by two lovely ladies , Emma and Joanne. They asked if I needed assistance. I asked for sandles in my size, which unfortunately, they didn't have. Emma then asked me if i wanted her to ring the gateshead branch as it come up on the computer system, that they had them in my size. She rang them and got them to keep a pair for me which I collected on my way home. Both ladies were so lovely and so helpful. Well done for great customer service. She even gave me a bobble to tie my hair up as I was hot and bothered. Having worked in sales for years, I always gave 100% and I have to say alot of places disappoint me with their dreadful service. But not today! Very happy with your staff and my lovely new sandles!”

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Posted 2 years ago

“I love my soft lites mules priced at 99p years ago and slowly gone up in price to 4.99 I recently went to local town centre and they priced at 6.99 how can you quickly put price up so fast sorry to say I will no longer be buying these they not worth paying that price,to think I used to buy quite a few at a time”

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Posted 2 years ago

“If I could give NO STARS I would, absolute appalling company with even worse customer service. I ordered some work shoes, first of all they use the awful company Hermes/Evri so it was lucky I even got my order after finding it dumped outside and they didn’t even knock. Then when I opened the package to find one of the shoes is damaged, I contacted customer service for them to offer me a measly £3 off and ask me to keep them. Now I’ve had to go out of my way to return them, I’m without shoes and I’ve had organise it. I would NEVER order from them again or recommend time wasters.”

Helpful Report

Posted 2 years ago

“My 82 year old father purchased some shoes online, they were faulty, I contacted customer services to request a return in which they are refusing to do, my dad ordered online as he is disabled and cannot walk to shops. Also end of life. The only way to return them was to take into a shop, which he cannot do, unless somebody takes them back, this is upsetting him as it’s taking away the little dignity he has, not being able to do this himself, he bought them online, so should be able to return them online. Shame on you shoezone treating an elderly man in this way, I am so upset that you treat a person like this with no disregard to how your making him feel . You should be ashamed”

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Posted 2 years ago

“Terrible and insensitive customer service. Delivery company Hermes as nasty as them. I ordered for several shoes in a large parcel. They claim it was delivered when it never was. I asked my flatmates and neighbors, who have always collected all mail in my absence and returned same, but nobody saw the parcel. I called customer service severally but they only gave silly stories, technically saying my hard earned money is gone. Now my family is so disappointed as I promised them shoes that never came. How can you deliver a parcel with no name or signature of the receiver. Even the tracking number doesn't work on Hermes website. FRAUD!!!!! Boots I bought in their store have opened within a month of wearing despite the so called warranty. Same with their slippers. Patronising ShoeZone is a waste of money and invitation to trouble! I don't know why the government still let's them operate.”

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Posted 2 years ago

“Bought trainers 28th May, shoes worn once and already coming away on both shoes! Had receipt, took into store, assistant refused refund saying it was wear and tear, refused too look out of the receipt then said to leave the shop. Disgusting and appalling. Head office won't over ride decision and expect me to post shoes to head office at my cost”

Shoe Zone 1 star review on 7th June 2022

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Posted 2 years ago

“Shame there is no 0 stars option, that's what I would give if not less. If you respect yourself and money you worked for, avoid!”

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Posted 2 years ago

“AVOID These clowns at all costs !!! Delivery fast ends here !!! Subscription voucher £5 difficulty in applying , checkout appalling says payment failed and takes payments , customer service pathetic!!”

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Posted 2 years ago

“First time I ordered online due to low stocks/last damaged boot left in store. Anyway paid full pricey tag for the long boots, instead I was sent the cheap ankle boots which are totally different. How can someone not notice who was packing. How can you send a complete different shoe to what was ordered? The packaging was also poor, just plastic and no support/box. I now have to waste time and money to return them. Never using them again.”

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Posted 2 years ago

“Absolutely dire customer service and they are quite happy to breach the Consumer rights act 2015. Purchased a pair of boots, they were worn for a few hours and the heels collapsed. Holes developed on the heel seam and as the heels are hollow this led to decompression of the heels. Sent back at my own expense and now they deny there is even anything wrong with them and are refusing a refund. Don't waste your money and time with this company. Worst I've dealt with and the head office customer service is laughable at best.”

Shoe Zone 1 star review on 24th April 2022

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Posted 2 years ago

“Don't ever buy from shoezone customer service is shocking. I got told I can make a complaint but there is no guarantee I will get a reply”

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Posted 2 years ago

“Very bad quality shoes and service. I buy two times in last three months school shoes for my son first time broken I ask on longsight shope that ceipttime I don't have receipt thay said you don't have so we can't do any thing for you. I buy new one. After one month same problem and this time I have receipt but thay said we do any thing. Buy new one....”

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Posted 3 years ago

“I shoes bought these shoes less than 2 weeks ago on the 31st of October in the walsall branch. As you can see in the picture I am very disappointed in this product.”

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Posted 3 years ago

“I haven’t had a bad experience at shoe zone, the store assistants have always been lovely. I have had two pairs of shoes for my son and both shoes have only lasted one month. I know the shoes were only 12.99 but at time I hadn’t got much money and I didn’t expect them to only last one month. I’ve taken a picture of first pair and the second pair are going just the same. I just don’t think it’s fair to have these shoes for sale if there only lasting a short time. This just shows I need to spend more on better shoes.”

Shoe Zone 1 star review on 5th November 2021

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Posted 3 years ago

“I bought the green grange Cotswold Wellington boots.. they were posted and arrived promptly.. The quality appears good... they are substantial enough for bad terrain but are not too heavy.. a good choice and reasonable price compared to more top of the range wellies...”

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Posted 3 years ago

Shoe Zone is rated 2.3 based on 150 reviews