Silk Fred Reviews

Name: Silk Fred
Rating: 3.25

3.3 Rating 472 Reviews

56 %

of reviewers recommend Silk Fred

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Metrics

3.3

Based on 472 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 55%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	6 - 12 Hours

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Silk Fred 5 star review on 26th May 2024

Ally

Silk Fred 5 star review on 24th October 2020

Caroline McMahon

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Be aware returns are not free!!!! Although I did keep two dresses from my order I’ve had to pay £7 to return the items that were no good. These had to go two different distributors so I had to pay two lots of postage. It should be made clear at the point of ordering that returns are payable by the customer. I would never have ordered if I had known this and I won’t be ordering again!”

Helpful Report

Posted 6 years ago

Hey, I am so sorry to hear this. Please be assured we are working hard on big changes to our returns procedure and hope to have this in place within the near future. Tamsin @ SilkFred

Posted 6 years ago

Hi, I am really sorry to read this. Please be assured, we are working hard on big changes to our returns procedure and hope to have this in place in the near future. Tamsin @ SilkFred

Posted 6 years ago

“I’ve emailed these guys twice now has I didn’t receive my item. No one has responded to my emails. Very disappointed!”

Helpful Report

Posted 6 years ago

“Terrible company. Poor quality, cheap feeling clothing at high street prices and more. One dress ok but wrong size sent. Return postage to two different addresses and insist on a tracked service for refund. Would not recommend and will not be returning.”

Helpful Report

Posted 6 years ago

“I have pondered for quite a while as to wether to order anything from here! I received both my items and am so disappointed! The sizing is absolutely so far out! The quality is very poor! You have to pay to return! It’s a disaster! I would not recommend silkfred and I will never buy again! Let’s see how long it takes to get my refunds?!”

Helpful Report

Posted 6 years ago

“I’ll never use this company again. Ordered 4 dresses that actually looked ok but were tiny. Really poor fit. The worst part though is that I’ve just paid £16 to return them as they go to different companies!! Disgraceful.”

Helpful Report

Posted 6 years ago

“I paid over £25 in returns as my items were all from different senders! ]# they send you a collect+ postage which I paid £5 for only to be told I had to send it back to sender and not silk fred. I am also waiting on a return I sent back 4 weeks ago”

Helpful Report

Posted 6 years ago

“I had to pay a lot for a returned dress. I will never use this shop again.”

Helpful Report

Posted 6 years ago

“I have ordered White coat, it was very nice oh photo, but in real life it is terrible quality, very hard blanket fabric, made very cheaply, hassle to returning, never again”

Helpful Report

Posted 6 years ago

“Terrible, expensive, and very faffy return system!”

Helpful Report

Posted 6 years ago

“I have ordered twice from here. The first item fit correctly but the second did not, something that happens quite often when ordering from the internet. So I was surprised to see that you can't return items for free, you have to pay for a tracking service which has put me off ordering from there again. The whole point of online stores is that they are saving lots of money from not hiring a store, paying utility bills etc and then that frees up money for them to pay for free return delivery, especially because they can negotiate cheaper contracts. So this seems really tight and stingy that they're not paying especially because a customer always has to try on an item because sizes vary so much depending on the make and type of garment. Very disappointed.”

Helpful Report

Posted 6 years ago

“Unusual items I can't find anywhere else. I've bought loads from them and only had to send one thing back. Good quality and lots of information about size and fit”

Helpful Report

Posted 6 years ago

“Ordered a maxi dress for my honeymoon but once I'd worn it I realised that the strap is twisted so it doesn't sit properly! Completely the manufacturers fault! It was bought a while ago but as it was their fault I assumed they'd try and help me. It was £35 so quite a lot for only 1 wear! I emailed customer services to be told they couldn't help me as it hadn't been flagged before now. You would think they could exchange it for me but apparently not!! I'll stick with Asos in future!! Expensive website, terrible customer service and very expensive delivery/returns!”

Helpful Report

Posted 6 years ago

“I ordered a coat which didnt fit so returned it which cost me alot because it had to go back to a different address as it was another company. Now they wont refund me as they are saying the company have not received it even though i sent it as a tracked delivery. Because it is over a month i cannot find my receipt so i have no choice but to pay for a coat i dont have. Im very skeptical about this as i have read similar reviews about them not refunding.”

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Posted 6 years ago

“Loved my dress. Superb quality and delivery. First class, thank you so much! And great price😁”

Helpful Report

Posted 6 years ago

“They sent the goods quickly and I am thrilled with the quality of the coat”

Helpful Report

Posted 6 years ago

“Delayed delivery with really poor and slow communication so received item late. Quality of item I ordered was awful for the price. Wouldn't recommend to anyone”

Helpful Report

Posted 6 years ago

“Not only do you have to pay p&p for delivery but you also have to pay for returns also. They suggest you pay for a signed for service as well. Cost me nearly a tenner for nothing. Dress I ordered was of poor quality and not true to size. Wouldn't order from them again.”

Helpful Report

Posted 6 years ago

“Poor return policy. You have to sebt them at your own cost to multiple addresses. No reply to emails...”

Helpful Report

Posted 7 years ago

“Clothes were of a really poor quality and fit. No size information can be found on their website so you have to take a chance that the sizes are true (I found they weren’t). To send the items back they have to go to different addresses meaning that you have additional postage costs which aren’t reimbursed. I wouldn’t use them again.”

Helpful Report

Posted 7 years ago

“Gorgeous clothes and very reasonable prices also great quality.”

Helpful Report

Posted 7 years ago

Silk Fred is rated 3.3 based on 472 reviews