Silk Fred Reviews

Name: Silk Fred
Rating: 3.25

3.3 Rating 472 Reviews

56 %

of reviewers recommend Silk Fred

Company Reviews

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Metrics

3.3

Based on 472 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 55%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	6 - 12 Hours

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Silk Fred 5 star review on 26th May 2024

Ally

Silk Fred 5 star review on 24th October 2020

Caroline McMahon

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service”

Helpful Report

Posted 3 years ago

Thank you, Yolanda! So pleased our team were able to assist you :-)- Faye, SF team x

Posted 3 years ago

“Fantastic customer service thanks Hilena 😙”

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Posted 3 years ago

Love reading this! Thank you for leaving us such a great review :-)- Faye, SF team x

Posted 3 years ago

“Great service . Prompt replies to emails .”

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Posted 3 years ago

Thank you so much for taking the time to leave us such a lovely review :-) - Faye, SF team x

Posted 3 years ago

“Great customer service. Responded to my email within minutes and sorted my issue immediately.”

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Posted 3 years ago

Hi Oxana, I am so pleased to see we were able to help you so quickly and efficiently :-) Thank you for sharing your review! - Faye, SF team x

Posted 3 years ago

“Great service & very quick response to a query regarding an order .... fantastic range of so many different brands on one site ... would recommend highly”

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Posted 3 years ago

Hi Ruth, We now have over 800 different brands to choose from on our site, so definitely something for everyone! Hope you loved your purchases!- Faye, SF team x

Posted 3 years ago

“Customer services amazing. SilkFred go above & beyond to offer great fashion styles. Clothing great in style, true to size. Good quality clothing. All my orders have arrived on time, perfectly packaged.”

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Posted 3 years ago

Wow, what a lovely review to read! Thank you so much for sharing your experience with us!- Faye, SF team x

Posted 3 years ago

“Excellent customer service”

Helpful Report

Posted 3 years ago

Our Customer Experience team are on hand 7 days a week to help with any query you may have :-) Thank you for sharing your review!- Faye, SF team x

Posted 3 years ago

“Prompt and efficient service, thanks.”

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Posted 3 years ago

Thank you for taking the time to leave us such a great review!- Faye, SF team x

Posted 3 years ago

“Great quality and good price too .”

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Posted 3 years ago

It's so great to hear you enjoyed your shopping experience with us! - Faye, SF team x

Posted 3 years ago

“Very helpful and prompt response to my enquiry 👍”

Helpful Report

Posted 3 years ago

Thank you, Victoria, for leaving us such a great review :-)- Faye, SF Team x

Posted 3 years ago

“Awful returns policy!! Not happy with this company at all! Purchased items for my wife’s Christmas present on the 27th November, ordered early due to covid delivery times. Turns out that some of the items are too small. Tried to return and was told that I hadn’t told them within 14 days of purchase and the Christmas returns policy doesn’t apply because it was ordered before the 1st December! How could I didn’t know until Christmas Day! So I am penalised for doing my Christmas shopping early! I don’t even care if I get credit for the website but there’s no point in keeping the items which are too smalland it wasn’t cheap at over £100. Is this how they make money? Refusing refunds and keeping people’s money! What a terrible company!”

Helpful Report

Posted 3 years ago

I am so sorry to read this Neil and would like to look into this further for you. Please can you email your details to faye@silkfred.com so I can investigate, as I understand above, you have only just fallen out of our return period?- Faye, SF team x

Posted 3 years ago

“I was sceptical about ordering from this web site after reading a lot of negative reviews. In fact I’ve looked at clothing on off for months and never ordered due to these reviews. I have since taken a leap of faith and ordered at different times two black tops.. I cannot begin to tell you how happy I am with these products, not only are they true in description, they are good quality and even on me look great. It’s a thumbs up from me. I have sent another ordered item back and still awaiting a refund so watch this space...”

Helpful Report

Posted 3 years ago

Hey Lorraine Thank you for taking the time to write such a lovely review, 5 Stars !!!!I am so happy you love your items, it's great to know we are providing an excellent customer experience. Emma SF Team x

Posted 3 years ago

“I paid £55 for a lounge suit on the 4 th December, I'm still waiting delivery. I have chased this and emailed at least 7 times. Have been told one lie after another . Told yesterday it's coming today and still my order hasn't arrived.Now going to complain to trading standards. Do not buy from this company , when things go wrong they don't care!”

Helpful Report

Posted 3 years ago

Hey Helen, I am so sorry to read this review, this is not the experience we would like our customers to have, I can see that you first order was lost in transit and can only apologise for this and can see that a replacement was sent out and has been delivered to you. Emma SF Team x

Posted 3 years ago

“Love the choice ,quality, prices and ideas”

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Posted 3 years ago

Hey Susan, I am so happy that we were able to assist you, the team will be really happy to read this :)-Emma SF Team x

Posted 3 years ago

“Excellent service”

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Posted 3 years ago

Hey, Thank you for taking the time to write such a lovely review, 5 Stars !!!! it great to know we are providing an excellent customer experience. Emma SF Team x

Posted 3 years ago

“Still waiting on a dress I ordered 3 weeks ago..hope this isn't a spam site as I have been done before with a couple of sites..”

Helpful Report

Posted 3 years ago

Hey Robina, I am so sorry for the delay in receiving your order, we have been experiencing long delays with deliveries due to the Tier Lockdown, but If you send over your order details I am happy to look into this further for you, Please send me a message to our Hello Helpdesk for the attention of Emma :) SF Team x

Posted 3 years ago

“Still no delivery and no update on when I will get the items. It has now been almost 2 weeks. Most retail businesses can deliver within a week so won’t be using SilkFred again.”

Helpful Report

Posted 3 years ago

Hey, I am so sorry for the delay in receiving your order, we have been experiencing long delays with deliveries due to the Tier Lockdown, but If you send over your order details I am happy to look into this further for you, Please send me a message to our Hello Helpdesk for the attention of Emma :) SF Team x

Posted 3 years ago

“I ordered a green dress from silkfred but it was a completely different colour of green. I was very disappointed, and then I just noticed they charged for delivery when it had said free delivery when I had bought it. Won’t be using this brand again unfortunately.”

Helpful Report

Posted 3 years ago

Hey Lisa, I am so sorry that you are unhappy with your purchase, if you would like me to look into this further please can you send me a message on our Helpdesk FAO Emma - and I can look into this further Emma SF Team x

Posted 3 years ago

“Such poor customer service. Repeated ignore emails, or say they will chase up non delivery and update but never do. Ignore repeated emails requesting a refund. Avoid this company. I will not order again.”

Helpful Report

Posted 3 years ago

I am so sorry to read such an awful review. There have been lots of delays with couriers this week and we are working to try and resolve these issues as quickly as possible. Would you mind confirming your order number or emailing faye@silkfred.com so I can look into this further for you as we are still responding to all emails within 48 hours currently? I would really like the opportunity to try and resolve this for you?- Faye SF, team x

Posted 3 years ago

“FAJE COMPANY, FAKE TRACKING NUMBER, AVOID AT ALL COSTS!”

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Posted 4 years ago

Hi Mohammed, I am so sorry to read this review. Your order is out for delivery today so should be with you soon. We have noticed a few delays with our couriers due to this busy time of year. Please let us know if we can help in any further way- Faye, SF Team x

Posted 4 years ago

Silk Fred is rated 3.3 based on 472 reviews