Silk Fred Reviews

Name: Silk Fred
Rating: 3.25

3.3 Rating 472 Reviews

56 %

of reviewers recommend Silk Fred

Company Reviews

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Metrics

3.3

Based on 472 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 55%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	6 - 12 Hours

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Silk Fred 5 star review on 26th May 2024

Ally

Silk Fred 5 star review on 24th October 2020

Caroline McMahon

Anonymous

Anonymous // 01/01/2019

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“Ordered several items enticed by free delivery... Only what Silkfred doesn't tell you is that you have to send each item back to its own manufacturers at your own cost. In my case it cost £13.80 to returns goods I didn't want!!! Don't be fooled by this company!”

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Posted 7 years ago

“Faulty item received and now silkfred will not answer my emails regarding refund. Ordered item. Came faulty. Got returns label and sent recorded delivery. Tried to email them to ask for an update and it's been radio silence. I sent 3 emails and facebook messenger and still nothing. When it comes to asking questions before ordering they are so eager to respond and do so within an hour. Then they've got your money so they don't bother. I'll be contacting my credit card company and trading standards. DO NOT ORDER FROM SILKFRED. It's just too much hassle, get cheap rubbish and most importantly you lose your hard earned money. This is totally unacceptable. I want my email answered and my money back.”

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Posted 7 years ago

“They have lots of different designers so a great selection of clothes. Really quick delivery too”

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Posted 7 years ago

“Still waiting for a refund nearly two months later, despite having confirmation Silk Fred have received the items back.”

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Posted 7 years ago

“Really bad customer service only on e-mail and they don't reply paid £89 for the dress which has not arrived as they got "something wrong at their end!!!!!"no further responce from them at all”

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Posted 7 years ago

“I ordered a red dress. It had a very classy cut and for 49£ it also looked to be of very good quality on the pictures. When I received the dress it was much smaller in size and also of very poor quality. It also had no red tone but was more of a pink. I returned the dress and received a refund within days.”

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Posted 7 years ago

“The shirt I bought was over priced very poor quality and washed dreadful!!!!!”

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Posted 7 years ago

“by making me look good”

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Posted 7 years ago

“parcel came in 3 different packages. Tried to return some items which were the wrong size and got no response from them with returns information (which isnt all one address and isnt published on website). They are only contactable by email and dont respond! I have yet to return items but due to numerous addresses will have additional return postage costs. It was one order, should all come from the one place and same for returns.”

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Posted 7 years ago

“Excellent range of clothes & goid quality.”

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Posted 7 years ago

“Absolutely love the website love all the clothes great quality amazing prices it's my biggest weakness when I get paid !!”

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Posted 7 years ago

“Great customer service, items arrived on time and in good condition. Great website fab items. Will definitely use again”

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Posted 7 years ago

Silk Fred is rated 3.3 based on 472 reviews