Silk Fred Reviews

Name: Silk Fred
Rating: 3.25

3.3 Rating 472 Reviews

56 %

of reviewers recommend Silk Fred

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Metrics

3.3

Based on 472 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 55%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	6 - 12 Hours

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Silk Fred 5 star review on 26th May 2024

Ally

Silk Fred 5 star review on 24th October 2020

Caroline McMahon

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have received my order but with 3 items missing. I have tracked it on the Royal Mail app and they haven’t received the parcel yet. This parcel has been dispatched well over a week ago now. Emailed and messaged every platform to try and get some help but received no response at all.”

Helpful Report

Posted 3 years ago

Hi Conor, I am so sorry to read this. I have taken a look into it and can see this parcel was lost and you have been refunded. If you need anymore help please do let us know. Thanks, Tamsin @ SilkFred

Posted 3 years ago

“I am so disappointed with the lack of customer service. I ordered 3 dresses. Kept 1 and returned 2. Both are showing as received and signed for, but I've only been refunded for one. I've repeatedly tried to email and message, but only get an automated response saying someone will get back within 72 hours. It is now over 120 hours and no response. The 'live' chat isn't live just takes messages that do get responded to. How do I get my refund?”

Helpful Report

Posted 3 years ago

Hi Mary, I am so sorry to read this. If your refund still hasn't been processed please do let me know your order number and I will get this looked into. If you do email repeatedly, each time this does send your email to the back of the queue which could be causing the delayed response here. Thanks, Tamsin @ SilkFred

Posted 3 years ago

“I have ordered 2 dresses, received one and not the other. Royal Mail status is saying it is delivered when it’s not. I have emailed, no response. Chat doesn’t work. Starting to lose hope. Really bad customer service!!”

Helpful Report

Posted 3 years ago

Hey Sara, I am so sorry to hear this. Please can you confirm your order number and I will of course get this looked into for you. Thanks, Tamsin @ SilkFred

Posted 3 years ago

“I am so disappointed with the customer service provided by Silkfred. I am not based in the UK and therefore paid an extra charge for delivery. I placed an order 3 weeks ago and have been monitoring the website/tracking details - no updates posted. I followed up over email - no response. Reached out on social media forums and finally received a response stating merchandise lost by shipper..... It is not the delay that has made me irate, it is the poor customer service and e-commerce user experience. Given the way businesses have quickly adapted to a virtual store in recent times, shouldn't there be an investment made by the company to improve customer/user experience?!?!. I hope Silkfred makes every attempt to resend my order and compensate somehow for this bad first time experience.”

Helpful Report

Posted 3 years ago

Hi Roshini, I am so sorry to read this. We are busier than usual at the moment but we are working hard on getting back to everyone asap. As your order has been lost in transit, we can of course sort a refund or a replacement for you. I can see my colleague has been in touch to sort this. Once confirmed we will get this resolved for you. Thanks, Tamsin @ SilkFred

Posted 3 years ago

“My order never arrived from Royal Mail, customer services replied quickly and told me they would be in touch with Royal Mail. However I have heard nothing now and I’m getting really fed up with this. The event I needed it for has been and gone and it’s been 11 days since I first contacted you and I was told it was take 7 days to resolve. Give me my money back please it’s such a shoddy way to deal with customers.”

Helpful Report

Posted 3 years ago

Hi Lyndsey, I am so sorry to read this. I have looked into your order and can see a refund has now been processed for you. If you need anymore help please do let me know. Thanks, Tamsin @ SilkFred

Posted 3 years ago

“Only two but thats fir their customer servive. They respond within 48h so that's great! Items ordered arrived in bad condition, damaged also took nearly a month. Description for sizing is poor an inaccurate.”

Helpful Report

Posted 3 years ago

Hi Lena, I am so sorry to read this. This doesn't sound right at all. Could you confirm your order number for me so I can ensure this is looked into further with the brand. Thanks, Tamsin @ SilkFred

Posted 3 years ago

“Love the clothing. Service is spot on. Got to say this is now my favourite clothing site”

Helpful Report

Posted 3 years ago

This is amazing to read Davina, thanks so much for taking the time to leave a great review. Tamsin @ SilkFred

Posted 3 years ago

“Dress arrived few days after ordering. Lovely dress, good quality. Sadly I’m not lovely in it, but that’s not Silk Fred’s fault😂They arnt magicians !”

Helpful Report

Posted 3 years ago

Thanks for taking the time to leave a great review. I am sure you did look lovely in your dress! Tamsin @ SilkFred

Posted 3 years ago

“Got 3 dresses from silkfred, arrived on time and great value for the prices. Will definitely be ordering more clothes from them.”

Helpful Report

Posted 3 years ago

Thanks so much for taking the time to leave a great review! Tamsin @ SilkFred

Posted 3 years ago

“I missed the 14 day window to get a return form but emailed them within the 28 days return to ask for a form and return my items in time. I couldn’t do this earlier as I was isolating after coming in contact with a covid positive person so there was no way I could go and return things. SilkFred is using this technical loop hole and telling me I am too late to return the items. I repeat, had I been able to get the return forms the day I emailed them, I would’ve been able to return the clothing within the time period. However they have such poor customer service and don’t care that even within covid times and are using a technicality in their policy. There is no way I would’ve been able to go and return the items during my isolation period. I am so disappointed that any company would treat its customers like that. people are trying to help one another during these times. Their return process is so complicated and hard, esp for being an online retailer they should simplify the process.”

Helpful Report

Posted 3 years ago

Hi there, I am so sorry to read this. Due to the current situation, we have extended our returns period to 60 days, however you do need to request a return on your account within 14 days. We do understand people will be isolating, which is why we ask for the request just to be made online. We are always here to help, if you ever have any questions regarding returns do get in touch. Thanks, Tamsin @ SilkFred

Posted 3 years ago

“Ordered and paid on 2nd May, received email on 7th May advising dispatch, have still not received order as of this morning, Royal Mail tracking code does not work, no response to my email asking for an update, not happy!”

Helpful Report

Posted 3 years ago

Hi there, I am so sorry to read this. Please be assured we are here to help and will get this sorted for you. I am unsure of your order details, however if you could email hello@Silkfred.com FAO Tamsin, I can get this looked into for you. Thanks, Tamsin @ SilkFred

Posted 3 years ago

“No help from customer service, no response to emails and chat is not available. It's been 3 weeks and still no order.”

Helpful Report

Posted 3 years ago

Hi Fre, I am so sorry to read this. Please could you drop me an email FAO Tamsin to hello@Silkfred.com so I can ensure that your issue is sorted for you. Thanks, Tamsin @ SilkFred

Posted 3 years ago

“I was sceptical at first seeing Silkfred on Facebook. I've ordered several items and love them all. My dress is fab quality for the price. Being older some fashions are to young. Im ordering another dress I've spotted. My first place to look for a nice going out outfit now. Thankyou”

Helpful Report

Posted 3 years ago

This is so great to read Jeanie, I am so glad to hear you love your items. Tamsin @ SilkFred

Posted 3 years ago

“I am really disappointed with my first purchase. I bought several items, they looked nice on the photos but when it arrived - it is just overpriced cheap stuff you could find on a Chinese market for the quarter of the price. Clothes made out of cheap synthetic materials, received jewellery already turning black...will be returning everything and hope will see my money back.”

Helpful Report

Posted 3 years ago

Hi Linda, I really am sorry to read you feel this way. You will of course receive your money back once you return the items. I did reply to your review on Trustpilot asking if you could email us over some more feedback so we can look into this further. If you could, I would like to help you more with this. Thanks, Tamsin @ SilkFred

Posted 3 years ago

“I brought the Denim bardot dress mid length it came to day the quality of stitching and lose threads made it look cheap. However I tried on looks lovley and flattening so will be keeping it. I have heard good stuff about silkfred and expected better this was 1st time purchasing. I was a little disappointed I just think a little bit more attention to cutting lose threads off buttons and elastic would of made the dress so much better”

Helpful Report

Posted 3 years ago

Hi Kelly, I am so sorry to read that you are disappointed with the quality of your item. I will ensure your feedback is passed onto the relevant brand to ensure they can check all items to make sure they quality is how it should be. If you need any help, please do not hesitate to contact us. Thanks, Tamsin @ SilkFred

Posted 3 years ago

“Fab service .. fabulous clothing best on line shop”

Helpful Report

Posted 3 years ago

Thanks so much for taking the time to leave a great review Amanda! Tamsin @ SilkFred

Posted 3 years ago

“Excellent service”

Helpful Report

Posted 3 years ago

Thanks so much Jacquita! Tamsin @ SilkFred

Posted 3 years ago

“Excellent customer service after being sent wrong size dress.”

Helpful Report

Posted 3 years ago

Thanks for taking the time to leave a great review Donna. I am so sorry to hear you received the incorrect sized dress but glad that this is now sorted for you. Tamsin @ SilkFred

Posted 3 years ago

“Always there to help. Sizing is very good same as quality.”

Helpful Report

Posted 3 years ago

Thanks so much Christine, this is great to read. Tamsin @ SilkFred

Posted 3 years ago

“Love these ponchos with arms. I have had so many compliments when wearing them. Thank you”

Helpful Report

Posted 3 years ago

It is so great to hear that you love your items! Tamsin @ SilkFred

Posted 3 years ago

Silk Fred is rated 3.3 based on 472 reviews