Silk Fred Reviews

3.3 Rating 472 Reviews

56 %

of reviewers recommend Silk Fred

Company Reviews

Questions

Metrics

3.3

Based on 472 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 55%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	6 - 12 Hours

Popular Questions:

Delivery

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Customer Service

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How quickly does Silk Fred resolve customer queries?

Helpful Report

(4 years ago)

Greater than 36% of reviewers feedback is Silk Fred resolves customer queries in 2 - 3 hours.

Helpful Report

(4 years ago)

52.94%

Industry Average

“ Another customer who missed the 14 day return notification period by a few days. Same response from customer services as everyone else seems to have received even though they would get items back within a 28 day window. Terrible and unhelpful customer service. I will not be ordering from them again and recommend nobody else does either. ”

- Anonymous

“ Absolutely worst customer service… ordered an item for a Wedding.. was guaranteed to be delivered 5-7 days.., 3 weeks later & still waiting ”

- Anonymous

“ I would give 0 stars if I could. Poor quality fabric which has rubbed after only wearing the dress for one day. Contacted customer services who refused to allow me to return for a refund. Beth disappointing service. I would not recommend and will not buy from Silk Fred again ”

- Cheryl L

Silk Fred Reviews

Customer Service - Average