“Order keeps getting denied. Bank notified & says it’s on Skechers end. Called customer service 4 or 5 times & they are too lazy to help. How hard is it to order a gift card???”
“Audhora was amazing today when I went to exchange with no receipt boots for my brother. A very kind and knowledgeable employee. May was equally nice and helpful. Great job ladies! I’ll be back to shop due to your exemplary customer service!”
“I purchased a several pairs of Skechers shoes at my local Skechers store inside the Arcadia Mall this past September 2, 2024. Overall, I have been happy with my purchase as the easy slip-on design is something I need due my restricted ability to bend down to tie shoe laces since having had major spine fusion surgery. Unfortunately, one of the shoes is defective in that the sole detached from the upper part of the shoe (see picture attached). I called the store manager, David, where I purchased the shoes to request a replacement pair of shoes. He said he cannot do this unless instructed by Skechers’ customer service department, and that I must call them to initiate the process. He gave me the phone number to call directly. I called and spoke with a representative who sounded like a young female. She emailed me instructions for me to return the shoes to Skechers’ “quality assurance” department where they would in turn inspect the shoes to determine if indeed they are defective, and they would then notify me of their findings. Not sure if they would replace the defective shoes, refund my money, or whatever else they may decide.
Interestingly, the first part of the email received from Skechers clearly states “Typically, we suggest working with the original place of purchase towards a replacement or credit. Usually they are able to assist on the spot and send any defective items to our Quality Assurance Department.” So, why can I not just bring the shoes back to the store where I purchased them and get the matter resolved there and then without making me jump through hoops for something so simple???
As a business owner myself for over 35 years and having dealt with many situations of encountering defective merchandise purchased from other companies, the standard policy of most companies is to stand behind their product and to assure customer satisfaction by whatever reasonable means necessary, typically exchanging the defective item or refunding my money on the spot. Never to inconvenience the customer when a clear product defect or malfunction is encountered. However, Skechers apparently does not subscribe to this professional business standard. I find this most disappointing and causes me to never again want to purchase their products and to let the rest of the world know how little Skechers cares about maintaining a good relationship with their customers. This is not at all satisfactory.”
“Golf shoes be aware that Skechers do not do replacement for gleats they just don’t supply them get them on line SHAME ON YOU just interested it taking your money not bothered about customer service .”
“I bought one of the new Step-In winter boots. Fit great and felt nice and fuzzy. Wore them for the first time on my normal 2 mile dog walk this morning. It was not real cold at 29 with no wind and no standing snow to walk in. But my toes were cold within the first 1/2 mile. My other boots keep me warm at this temp and I have a variety. Never did warm up during the walk. But they will be great for short trips to the mailbox or in and out of stores.”
“I have many times almost fallen in my Skechers, the soles on the bottom stick to certain floors in the stores. In fact I did fall this afternoon in the same store on the floor. I have really hurt my right arm and shoulder and two fingers on my right hand are numb. They are very comfy to walk in but not on certain floors as I said. I won’t be buying anymore.”
“I have purchased two pairs of slip in shoes and love them. I am now looking for another pair and in looking at the website I see that the style has changed. There are many different selections but they have decided it's a good idea to put several holes on the bottom part of the shoe on every single style! WHY? It's so ugly and will become a real problem to keep clean. I won't be buying these anymore until they have better choices.”
“shopping skechers in ELLENTON, Florida outlet worst experience!
skechers sneakers all run smaller than real measurements my wife has had her foot sized in 3 different shoe stores all 3 came up with SAME SIZE 8
Went to Skechers for buy one get 2nd 50% off
since she knows her size she grabbed 2 pairs size 8 quickly tried them paid we left
However, walking for 2 minutes in store isnt long enough After wearing for few hours her feet hurt We return to store exchange one pair for 9's end of story w/that sneaker but, 2nd one they had 8, and 8.5 NO 9's she tried 8.5 hoping that might work
NOPE need size 9 told they will order call tomorrow just called told NO 9's came in I asked when will you get them? Now manager said wife has to order on line - WOW, different story then told when originally bought them & on 1st return AND told she'll LOSE the 50% discount on 2nd pair. I asked WHY cant you simply order size 9 your 8's arent true to size. Few different versions of how she "has to order on line"
I stopped buying skechers (10 years ago)when they raised their prices
I've always thought they were good cheap sneakers today they charge ridiculous money for Chinese Garbage, sizes are all off that's all over internet and as you can see their Feedback is 2 stars
STAY AWAY BAD SEVICE BAD PRODUCT”
“On 12/2/24 @7:15 pm I walked into the sketcher shoe store on Howe rd. Cuyahoga Falls Ohio, and was left wondering what happened to customer service?!!! The two ladys and representatives,the only people in the store at the time, gave a hearty hello! I said hi back and made a straight line to the restroom. I was in the family dollar store next door, and their customer bathroom was out of order. Parish the thought of opening the employee restroom up till repaired. So I was told the Sketchers has a restroom. I'm 61 and often when it is time to go, I have very little time to find a restroom!!! The restroom in the Sketchers was locked. I'm very disgusted at this point, and when I asked if there was a key? They stated only if you buy something! I am not afforded the comon curtesy or decency to use a restroom at a great time of need!!!! I thought they were half kidding. I said SEREOUSLY?! They said, Only if you buy something! So this is how SKETCHERS treats people?!!! I'll never go back again. I own two pair of archfits, they are in the trash!!!”
“Quality has decreased. Early this year I purchased a pair of Summits to replace my previous (1+year old), 3 months later after basic walking the new pair had a hole. I sent back for Sketchers to “investigate”, OF COURSE they wouldn’t take responsibility. Instead of a replacement, they offered 35% off, but I had already purchased via Amazon since the sneakers I sent back were my only pair. Customer Service said I should look for more traction/tread, guess Summits are considered house slippers (ridiculous). I declined the 35% because I’m never buying sketchers again. $65 down the drain AND my NEW pair already has a small hole after 2months!”
“Iam using arch feet shoe last 2month but one iam going to my work in snow I was fell down just beacuse of my shoes worst experience iam on bed for week bed choice to buy sketchers never recommend to any one.”
“Christina helped my husband choose slip on moccasin Skechers with care and politeness, so we bought two pair. Can't say the same for the manager, Kristen, who was argumentive. Ask for Christina, a wonderful black sales person at Palmdale Skechers outlet on the east side.”
“Trego base camp walking boot
Comfy from the off no breaking in needed
Definitely NOT WATERPROOF in regards to the upper, mine couldn't even cope with short wet grass, feet were sodden. Grip good, ideal for long hikes off beaten track....but definitely NOT waterproof. As shown in the pictures I walked through very short grass and and this left my feet soaked!”
“I bought an (expensive) pair of Skechers Slip Ins at the end of June and 5 months later after normal wear, they have worn out. I sent this information to Skechers and its Customer Services replied that they consider this to be normal wear and tear. In other words they consider 5 months life in their products to be normal. I used to be a regular Skechers customer but it appears that both its product quality and customer service are both degraded. I won’t be buying its products again, and I hope that this information is useful to other potential customers.”
“I ordered sneakers back in June 2024 and have been emailing Sketchers for months now requesting my refund of $45.00 as I never received them. They emailed me stating they were lost and I would receive my refund immediately!! Still have not received anything! Is this any way to treat a customer? Waiting months for a refund is absurd! I want my money!”
