“My Skechers Slip-in shoes wore out in less than 3 months. The heel cloth material doesn’t last and the foam underneath the back of the shoe was exposed on both shoes. Brought this to the attention of Skechers and was told that’s normal and they offered a discount if I bought another pair from them. Why would someone buy another pair of shoes if they wear out in 3 months? Not worth the money.”
“This feedback is too important to ignore—I hope Skechers management takes it seriously and addresses these issues.
To Whom It May Concern,
Today, December 30, 2024, my parents visited the Skechers store at the Staten Island Mall on Richmond Avenue around 2:00 PM, hoping for a simple and pleasant shopping experience. Instead, they encountered two of the rudest employees I’ve ever heard of—a petite young woman and a blonde, feminine-looking young man—whose behavior was shockingly unprofessional. Both were openly mocking customers, especially seniors, with smirks and laughter that made the atmosphere feel more like a high school locker room than a place of business. My mother even witnessed them exchanging glances as if waiting to see which of them would pocket a $20 bill my father accidentally left on the counter, instead of returning it to him with honesty and decency.
After hearing about this appalling experience, I returned to the store with my father later that afternoon. The same petite girl was there, wearing that same smirk, and the blonde young man attempted to dismiss the deal we were there for—buy one pair, get the second 50% off. They only honored the deal after I firmly insisted, proving they had no intention of helping unless pressed. While my father was choosing another pair, I continued to observe these two individuals mocking customers as they came and went, particularly older individuals. Their behavior was cruel, immature, and outright unprofessional. Running a business requires a baseline of respect for your customers, and these two failed miserably in that regard.
On a positive note, a brown-haired gentleman who arrived later and another young lady were far more professional and courteous. It’s a shame their behavior couldn’t overshadow the terrible conduct of the petite girl and the blonde young man. Skechers should be ashamed to employ people who mock seniors, ignore customer needs, and seem more interested in making fun of others than actually working. If this store wants to maintain any semblance of a good reputation, I strongly recommend evaluating the attitudes of its staff and providing serious training on respect, customer service, and professionalism. My experience was a reminder that kindness and respect should always come first in any business. Sadly, this location failed in every possible way.”
“Sketchers didn’t may be happy - bought a pair due to believing their shoe was a slip on! And btw I’m trying to write a review - yet an upload of a photo is impossible!!! Never written a bad review in my life btw”
“Poor customer service. Order was canceled without any notice and payment was not refunded. Wait a long time on the phone to finally get connected to the customer service. The Sketcher's representative answered with a sleepy voice in the middle of day and offered no help.”
“have purchased Skechers shoes MRP 3999. Only second day my shoes torn from toe area which is un expected.
Customer care denied for replacement.
Very poor product and pathetic customer service 😔”
“I have purchased sketchers 2 different times. The the soles delaminated within 2 months. The second pair lasted a week before the leather on the toe developed a hole. Don't waste your money.”
“I bought a pair of step ins, which I love but the bottom of the sole is now totally smooth. When I bought them, they had a wavy bottom. Very disappointing. I have numerous styles n there's a difference in memory foam for sure”
“Bought a pair of the slip in's for my granddaughter.. The whole sole came loose and the tops still looks brand new.. This is crazy..Not a bad experience but a bad no good pair of shoes..Who are these people that's making these worthless shoes? If you know please enlightened the rest of the world.. Sorry didn't take pictures..The shoes are NO GOOD..THEY CAN HAVE THEM BACK AT ANY TIME..”
“I bought a pair of the Skechers Men's Relment-Pelmo Hiking Boots about a year ago, and the laces on those boots were nice and long and can lace all the way up to the top. I just bought a new pair of the same model, and the laces are not even long enough to lace all the way up. Why is Skechers trying to save a penny while inconveniencing customers by selling a product that really doesn't function well enough? I will be returning these and will no longer buy Skechers products.”
“I bought a pair of workout walker....the laces are pathetic.....every time u run or wallk it opens....I don't know what material is used for Makin it....I bought it from the outlet in sharaba nagar ludhiana....I paid so much....but it's a waste”
“Order keeps getting denied. Bank notified & says it’s on Skechers end. Called customer service 4 or 5 times & they are too lazy to help. How hard is it to order a gift card???”
“Audhora was amazing today when I went to exchange with no receipt boots for my brother. A very kind and knowledgeable employee. May was equally nice and helpful. Great job ladies! I’ll be back to shop due to your exemplary customer service!”
“I purchased a several pairs of Skechers shoes at my local Skechers store inside the Arcadia Mall this past September 2, 2024. Overall, I have been happy with my purchase as the easy slip-on design is something I need due my restricted ability to bend down to tie shoe laces since having had major spine fusion surgery. Unfortunately, one of the shoes is defective in that the sole detached from the upper part of the shoe (see picture attached). I called the store manager, David, where I purchased the shoes to request a replacement pair of shoes. He said he cannot do this unless instructed by Skechers’ customer service department, and that I must call them to initiate the process. He gave me the phone number to call directly. I called and spoke with a representative who sounded like a young female. She emailed me instructions for me to return the shoes to Skechers’ “quality assurance” department where they would in turn inspect the shoes to determine if indeed they are defective, and they would then notify me of their findings. Not sure if they would replace the defective shoes, refund my money, or whatever else they may decide.
Interestingly, the first part of the email received from Skechers clearly states “Typically, we suggest working with the original place of purchase towards a replacement or credit. Usually they are able to assist on the spot and send any defective items to our Quality Assurance Department.” So, why can I not just bring the shoes back to the store where I purchased them and get the matter resolved there and then without making me jump through hoops for something so simple???
As a business owner myself for over 35 years and having dealt with many situations of encountering defective merchandise purchased from other companies, the standard policy of most companies is to stand behind their product and to assure customer satisfaction by whatever reasonable means necessary, typically exchanging the defective item or refunding my money on the spot. Never to inconvenience the customer when a clear product defect or malfunction is encountered. However, Skechers apparently does not subscribe to this professional business standard. I find this most disappointing and causes me to never again want to purchase their products and to let the rest of the world know how little Skechers cares about maintaining a good relationship with their customers. This is not at all satisfactory.”
“Golf shoes be aware that Skechers do not do replacement for gleats they just don’t supply them get them on line SHAME ON YOU just interested it taking your money not bothered about customer service .”
“I bought one of the new Step-In winter boots. Fit great and felt nice and fuzzy. Wore them for the first time on my normal 2 mile dog walk this morning. It was not real cold at 29 with no wind and no standing snow to walk in. But my toes were cold within the first 1/2 mile. My other boots keep me warm at this temp and I have a variety. Never did warm up during the walk. But they will be great for short trips to the mailbox or in and out of stores.”
“I have many times almost fallen in my Skechers, the soles on the bottom stick to certain floors in the stores. In fact I did fall this afternoon in the same store on the floor. I have really hurt my right arm and shoulder and two fingers on my right hand are numb. They are very comfy to walk in but not on certain floors as I said. I won’t be buying anymore.”
