“My daughter purchased red tennis shoes for work in a restaurant. She googled non slip tennis shoes and Skechers came up. She purchased and she slipped twice in the restaurant where she worked plus the red dye rubbed off on her socks. I brought the show to the Forest Lane store in Dallas and Corrine ( I think that was her name) was extremely helpful. Allowed me to exchange for another shoe.”
“I ordered a pair of size 10 Go Golf Elite slip on golf shoes on-line. It featured slip on entry, removable insert, twist fit dial for perfect fit. I am a size 10 for all my shoes, so I ordered a size 10 for $205. What a disappointment! I can't slip them on - I can barely get them on with a shoe horn, if I take out the insole. Their sizes are completely inaccurate. I had to remove the insole just to get them on with a shoe horn. And they are still too small!! They jam my toes and are the most uncomfortable golf shoes I have ever purchased. In fact the most uncomfortable shoes, period, I have ever purchased, period. What a scam. No slip in, wrong size, incredibly uncomfortable - jamming my toes and hurting them. I am hopeful that Skecher reads these reviews to know how they are screwing around with their purchasers, and do something about it. But I am not hopeful - a shoe company that sends slip in shoes that don't slip in, and don't even fit when the insole is removed should not be trusted. Their product is misrepresented. A total waste of money.”
“One of my shoes coming apart, go to store to replace, am told yes you bought the shoes here just not those ones we cannot help you WTF. Look at customer service sends me in reply”
“On Tuesday, May 7th, my wife and I stopped in at the Sketcher's retail store in Citrus Heights, CA. I normally buy Sketcher athletic shoes and find them to fit well and be comfortable to wear for extended periods of time. (The only problem I have ever had was my dog took a liking to the upper heal of the last pair I bought.) I went in looking for a pair of golf shoes upon recommendation from a friend. Upon entering the store, I found that they were having a 50% off sale with the purchase of a second pair. We found all staff to be helpful and curtious. In particular, Janae went out of her way to help me find a golf shoe and a slip on shoe. We also found Janae to be sparkling, engaging, lovely, knowledgeable and extremely helpful. As it turned out this particular store did not carry a full range of golf shoes and sizes.
Janae went on line to find a spring/ summer golf shoe. She also let me try on models that were in the store to make sure of my size. I was amazed that that golf shoe arrived at our home three days later and with no shipping or handling costs. Now to benefit from the 50% promotion for a second pair. Jane found a slip on casual she in my size that I was able to take home with me.
We also met store manager, Jamie, and regional manager, Rosina. We found both to be helpful and courteous. We highly recommend shopping at the Citrus Heights Sketcher's for the wonderful and courteous staff. While I have only worn the golf shoes once and the slip on's a few times, I will reserve judgememt on them. My preminary assessment of the spikeless golf shoes (214081/GYBL) is that they are very comfortable. Preliminarily, I would characterize the slip ones as a casual everyday shoe and not an athletic style.”
“Absolutely incredibly poor customer service. Am on phone to them now for FOURTH time. They don't answer, don't respond to support tickets. I will never buy another Skechers shoe again.”
“These shoes are less than 5 months old. I am in my 50s, I work from home and seldom leave my home - this tear is clearly a flaw in the design, as my shoes are hardly worn. As I look at reviews now, this is quite common.
In reaching out to Skechers.com, where I ordered them from, I was told that I could send a claim for "defect" and IF they decided after receiving and inspecting the shoes, that they were defective, then they would replace them.
Waste of time and money. The shoes are convenient IF you want to replace them every few months. I'll just get different shoes!”
“What a great shopping experience. With the great service performed by Skechers employee Beth I was able to get the footwear I went shopping for. Excellent customer service. After my interaction with Beth my visit finalized with excellent customer service at check out by Taylor. Taylor also has a great customer service approach. Because of the service provide me I will be back. Thank you, Beth and Taylor.
West Myrtle Beach Tanger Store#00252 Myrtle Beach SC 29579”
“Everything!
Sizes are wrong.
Delivery service poor.
Trying to return is impossible due to complete lack of customer service.
Beware, would certainly not recommend.”
“Sorry but I do love skechers but why did you get rid of the leather to that fabric on all of the sneakers; now its a nightmare to keep clean and to clean them. Its almost impossible to get all the dirt out whereas when you had the leather, it was so easy; yes it may be cheaper but you have lost my business as for me your quality is a nightmare now!”
“Sophie in the liffey valley store was absolutely excellent , her customer service skills were 10/10 . My little girl must have tried on 5 or 6 pairs of shoes before deciding but nothing was too much to ask . Lovely girl”
“Very poor quality material, in particular at the heel, I have had 2 pairs of slip-ins and both pairs have developed holes at the back, once they are through I can’t wear them. They are great to wear but until the quality improves I won’t be buying anymore.”
“Bought a perfect pair of shoes until I got them . Bought a 7 and too tight. Then I buy a different pair in 7 1/2. Those were too big! Now afraid to buy shoes online or not.”
“I bought 2 pairs of Sketchers in March 2023 and then started packing to move to another state. Between selling, moving and buying a new home in the new state they were a year old and still never worn. I took them to a store 13 months later with no box, no receipt other than the debit card transaction showing the purchase from Sketchers just to see if they might be able to do anything. I expected nothing but it didnt hurt to ask. Mysize also had changed and I was totally at fault for the whole scenario. The person answering the phone when I was trying to find their place was extremely rude but I did get there. I went in, the Asst Manager was at the counter and I explained the situation. She scanned them and gave me the scanned price and gave me a store credit for about $3.00 less than I had paid. That was fabulous and wasn't expected but she could see the shoes hadn't been worn and I did have verification I had purchased some shoes when I said I had. She then assisted me in finding what I was looking for as there was a buy one get one 50% off sale. I walked out with 2 new pair. They did not have to do anything and I was extremely pleased.
That said, I have one pair of Sketchers I have had for years so after reading the reviews I hope these hold up. [My husband had also bought 2 pair at the same time I had and they're still fine.]”
“These shoes seem comfortable till you take them off, then the pain begins. Not just in one spot either, and not just for me, my husband experienced the same issue.”
“This compnay is garbage they just rip you off then try and give you a discount for new shoes instead of replacing the garbage they sold bought my wife a pair of shoes for 80 dollars for work and they have ruined her feet anf she hasnt had them longer than 2 months do not purchase sketchers shoes at all”
