“Their "wide" shoes are not wide anymore. Used to buy their wide fit shoes all the time. They obviously changed the design. The new ones aren't even close to the size of the old ones.”
“WORST SERVICE EVER As a fairly new store in Norman,sure would have thought the "Skechers"name would have been better, I will NEVER step foot in thar store again”
“I am 79 yrs old and really like the convenience of the slip on. But the two pair I have bought have the bubble sole. I have been tripping several times once in a hospital with my daughter then the pair I wear in my house I have tripped several times at the toe. Tonight I had a bad trip again fell against my glass table. Will not wear them again. I would like to know if other people have had this problem. My children have seen this happen to me several times and told me to get rid of them. After tonight fall I will”
“Your system is rejecting the photo I’m wanting to provide that speaks for itself. I bought the slip on shoes in pink and white and the heels wore through to painful metal within a week. I’m careful with things and my shoes last years; I’m disappointed.”
“The service at the Jeju branch is extremely poor, lacking even basic politeness. As a Korean, shouldn’t you at least show gratitude to a foreign customer? I will never use this service again. This is the worst service I’ve experienced across all branches.
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“Several months ago, I bought a pair of winter Sketchers on sale. Once I started wearing them months later, they felt too big, although they were my size. I had thrown away the receipt. I kept trying to wear them. I found myself walking right out of them. I took them to the Sketchers’ shop on Scottsdale Road and she immediately found the same shoe in a smaller size and exchanged them with no hesitation or receipt. Customer service was exemplary.”
“My Skechers Slip-in shoes wore out in less than 3 months. The heel cloth material doesn’t last and the foam underneath the back of the shoe was exposed on both shoes. Brought this to the attention of Skechers and was told that’s normal and they offered a discount if I bought another pair from them. Why would someone buy another pair of shoes if they wear out in 3 months? Not worth the money.”
“This feedback is too important to ignore—I hope Skechers management takes it seriously and addresses these issues.
To Whom It May Concern,
Today, December 30, 2024, my parents visited the Skechers store at the Staten Island Mall on Richmond Avenue around 2:00 PM, hoping for a simple and pleasant shopping experience. Instead, they encountered two of the rudest employees I’ve ever heard of—a petite young woman and a blonde, feminine-looking young man—whose behavior was shockingly unprofessional. Both were openly mocking customers, especially seniors, with smirks and laughter that made the atmosphere feel more like a high school locker room than a place of business. My mother even witnessed them exchanging glances as if waiting to see which of them would pocket a $20 bill my father accidentally left on the counter, instead of returning it to him with honesty and decency.
After hearing about this appalling experience, I returned to the store with my father later that afternoon. The same petite girl was there, wearing that same smirk, and the blonde young man attempted to dismiss the deal we were there for—buy one pair, get the second 50% off. They only honored the deal after I firmly insisted, proving they had no intention of helping unless pressed. While my father was choosing another pair, I continued to observe these two individuals mocking customers as they came and went, particularly older individuals. Their behavior was cruel, immature, and outright unprofessional. Running a business requires a baseline of respect for your customers, and these two failed miserably in that regard.
On a positive note, a brown-haired gentleman who arrived later and another young lady were far more professional and courteous. It’s a shame their behavior couldn’t overshadow the terrible conduct of the petite girl and the blonde young man. Skechers should be ashamed to employ people who mock seniors, ignore customer needs, and seem more interested in making fun of others than actually working. If this store wants to maintain any semblance of a good reputation, I strongly recommend evaluating the attitudes of its staff and providing serious training on respect, customer service, and professionalism. My experience was a reminder that kindness and respect should always come first in any business. Sadly, this location failed in every possible way.”
“Sketchers didn’t may be happy - bought a pair due to believing their shoe was a slip on! And btw I’m trying to write a review - yet an upload of a photo is impossible!!! Never written a bad review in my life btw”
“Poor customer service. Order was canceled without any notice and payment was not refunded. Wait a long time on the phone to finally get connected to the customer service. The Sketcher's representative answered with a sleepy voice in the middle of day and offered no help.”
“have purchased Skechers shoes MRP 3999. Only second day my shoes torn from toe area which is un expected.
Customer care denied for replacement.
Very poor product and pathetic customer service 😔”
“I have purchased sketchers 2 different times. The the soles delaminated within 2 months. The second pair lasted a week before the leather on the toe developed a hole. Don't waste your money.”
“I bought a pair of step ins, which I love but the bottom of the sole is now totally smooth. When I bought them, they had a wavy bottom. Very disappointing. I have numerous styles n there's a difference in memory foam for sure”
“Bought a pair of the slip in's for my granddaughter.. The whole sole came loose and the tops still looks brand new.. This is crazy..Not a bad experience but a bad no good pair of shoes..Who are these people that's making these worthless shoes? If you know please enlightened the rest of the world.. Sorry didn't take pictures..The shoes are NO GOOD..THEY CAN HAVE THEM BACK AT ANY TIME..”
