“I purchase a sketcher pair by around 100 USD in Saudi arabia, and they damaged in less than a year. I wear them 20 times for office work.
this is teh replay from Sketcher customer care:
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Thank you for your quick respond. We had informed the team and my senior officials of your query. We apologize that our quality inspection team was unable to accept your request as your date of purchase is JULY 2021. In accordance with Skechers refund and exchange policy, we can only accept returns and exchanges for footwear purchased within the last six months.
We are sorry for the inconvenience and thank you again for writing and bringing this to our attention. Please let me know if there is any way we can be of assistance.
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Imagin, two years warranty as the shop salesman told me, becomes 6 months.”
“We purchased Skecher shoes for Rs 8499 but it was torn after a short use.When I complained in the showroom,they gave a bad response. We mailed our complaint to the company and deposited the shoes in showroom but have not received any response from both ends.”
“Great shoes for the first 6 months then the insoles started to disintegrate, emailed customer services to ask for replacements and sent photos, they suggested returning to shop, visited both Direct sports and Sketchers shops with no help. The after sales and customer service from this company is zero. For a pair of arch fit shoes costing over £80.00 you would expect them to last a year !!!”
“Ordered golf shoes on May 20 /2023. Golf shoes made it to Customs then were returned to their main office in California. Have no idea why. Emailed Skechers Canada and got no response other than generic response about how important I was. Phoned, no answer, left message, no return call. Today I emailed them and told them to cancel order as I was hoping to get the golf shoes before the end of summer and it didn't look like that was going to happen.”
“Huge sign at store sang buy one get one 50% off your second pair. And then there’s a tiny prints that excludes half of the store! Terrible terrible advertising! Extremely deceptive! You get up to the counter and find out all you can’t have that pair you can have that one at 50% you can have that one and 50%. Really really disappointed in sketchers.”
“They need to re-design their website! It’s the worst for shopping! You click on a shoe, try to go back, and it takes you back to the top of the page instead of where you left! Very frustrating! And you have to keep hitting load more. I give up! I’ll try to find something on EBay.”
“Using the A-Hole Calvin Cordozar Broadus Jr. AKA Snoop Dog that condones killing Police Officers as a spokesperson will ensure that I for one will never buy Skechers again.”
“Custer service was non existence at Pecanland Mall. Large store. Did not see anyone at first. No one offered us help until 25 minutes later when l needed help. Finally found a young male helper leaned against a wall on his phone. The check out young lady must have had a hard day. NEVER smiled, nothing. Will never shop or buy Sletchers again. This was on Sunday, 3-12-23.”
“Shoes are cheaply made. Overpriced and don't hold up. If they really want your business as a customer, they would sell a product worthy of use. I for one will not purchase these poorly made trash shoes again. 1/8 inch of so called memory foam can also be found in a $20 pair of Walmart shoes. At $65 a pair I would have expected more from Sketchers.”
“Bought a new pair of sketchers shoes a month ago for £84.99 from a good retailer but had to take them back due to the soles of each shoe nearly wearing out already! Poor quality and will not but Sketchers again.”
“Skechers: I purchased a pair of boots and a pair of shoes in the same order. I only received the boots. I waited to receive the shoe delivery because I never had a delivery problem before. Time passed and I didn’t receive anything else… I tried to call the # provided in my email that said my order was delivered but the # was no longer valid, neither was the email address to contact Skechers regarding this order. I couldn’t find any other way to contact Skechers except for an automated chat box. I was informed by chat that since I did not contact them within 30 days, I’m outta luck. I won’t be receiving my shoes nor a refund. I asked to speak with a supervisor but of course one is not available!! I gave all my personal information for contacting me but again was I was told to contact my banking institution and that I’ll be contacted in 24/48 hours… I replied with I doubt it!
I feel this is very bad customer service because I’ve been a loyal customer for almost 30 year’s and buy 10/15 pairs of shoes per year sometimes more!! Considering I had a stroke very recently and finding out the whereabouts of my shoes was not my priority…I think I’ll find another company to buy my footwear from. This is one dissatisfied customer!!! If I could give Skechers a zero rating I would!!!”
“Ms Johnson I recently purchased 3 pair of your street sketchers while walking in a pair for the first time I had a lot of discomfort on the top pad of my feet I've been a customer of your product for 7 to 8 years love your products so I thought I would let you no what I encounter anyway I love the color”
“I have bought over 8 pairs of shoes, and everytime that I buy sketchers I put my phone number in and everytime it's always "You don't have any points with us." I called customer service, they don't ask for any information from me, to try and help me. They're useless. I don't want any emails from you guys anymore, and I want you to close my account.”
