“My wife and I visited the Cribbs Causeway store in Bristol on 21st July 2024, hoping to purchase a pair of trainers or summer shoes for my wife. Having been loyal customers for over two years, we expected the high standard of customer service that we have become accustomed to. Unfortunately, this visit left us feeling deeply disappointed and disheartened.
Upon entering the store, we noticed it was moderately busy, but nothing out of the ordinary. As we began browsing, a staff member approached us to offer assistance. We politely informed them that we needed more time to browse. However, from that moment on, we felt uncomfortably scrutinised by the staff, who seemed to circle around us as if suspecting us of wrongdoing. Initially, we dismissed this behaviour as the staff performing their duties, but it quickly became disconcerting.
After selecting a couple of pairs of shoes, we requested the required sizes from a staff member. This employee went to the back of the store, while another staff member took their place, continuing the unnecessary scrutiny. Once we decided on a pair of shoes, the staff insisted on taking them behind the cashier's desk, which we found quite unusual.
My wife has wider feet, which is one of the reasons we frequent this store due to its range of comfortable and suitable shoes. When she inquired if a wider fit was available, the staff member replied with a sarcastic tone, stating, "I'm not sure what to say." This response left my wife feeling embarrassed and upset, as she is already self-conscious about having wider feet.
At the cashier, my wife asked if the chosen pair of shoes was available in other colours. The cashier responded with a smile that appeared sarcastic, saying, "Let me check." This further compounded our feeling of being unwelcome, and we left the store feeling dissatisfied and upset.
Due to this unpleasant experience, my wife now feels uncomfortable and reluctant to wear the shoes we purchased. We attempted to contact customer service for an alternative method of returning the shoes, as returning to the same store feels distressing. Unfortunately, the response we received was dismissive and sarcastic, stating, "Unfortunately, there's no way to return your shoes to a store without actually going there." This unprofessional reply mirrored the insensitivity we encountered in the store.
Such behaviour suggests a troubling pattern that raises serious concerns about the store's customer service culture and attitudes towards customers. It is disappointing to witness this from a brand we once held in high regard. This experience has certainly made us reconsider our future patronage.
I hope that this review serves as constructive feedback and that the store takes necessary steps to improve its customer service and address these issues appropriately.”
“I had brought a pair and within18 days the sole was coming apart.
Taken them back bought another pair.
And they wouldn’t give my money back at all.
They will only give you store credit.
So I will not buy another pair from Skechers at all.”
“People who have diabetes should not wear slip on skechers!!!! My husband came home with his feet swollen like gallons. They should let consumers know that! Someone from sketchers should call me re this issue!”
“I spent 64.99 on a pair of size 6 (supposed to be wide). I picked them up the day before my flight. I got to my destination and they were not wide, the say wide fit but they definitely are not a 6 wide. I reached out to sketchers to explain what was going on and they said wear them for about a week they should stretch, well I did and contacted them again and all I got was “sorry to hear that”, I said what about a refund. Well I got “ again sorry to hear that, but no refund”. I will never buy their sneakers again. I can’t even wear them they are too tight, glad I didn’t throw my ripped ones away. No I did not get a refund.”
“Skechers stores have a gazillion (near infinite) styles in three (3) sizes. So it sounds cool, but it's not, just like most things in life these days (criminal background checks, ultra thin shirts, water saving shower heads and toilets, etc)”
“Horrendous experience with a pair of arch support trainers I bought . I have terrible pain from medial ligament damage , 4 weeks now and they just don’t care . AWFUL DESIGN MAKE FEET PRONATE WHICH IS EXACTLY TO OPPOSITE OF WHAT ARCH SUPPORTS ARE MEANT TO DO . Will never buy them again .”
“I've been trying for 7 days to order a pair of shoes from Skechers.com and have been unable to do so. No one cares. So .... I've ordered over $200.00 worth of shoes from someone else. Goodbye Skechers.”
“I had bought sketchers go walk , sometime back . When I wore this yesterday n walked I got blisters as the shoe is very hard . First time with sketchers. I hv been using these for years but seems their quality has gone down a lot . My return window also closed as never tried as hv never had issues earlier”
“I bought a skecher shoe on 16 july and within 2 days its colour was fades just after getting wet in rain
It was a very bad experience and too embarrassing
They approved my return after more than 10 days
But why will i buy your shoe again
It was my first and last experience
I don’t want any return
I want my refund as soon as possible
Money is very valuable
Pesa ped par nahi ugta
it is my hard earned my money
Give me back my money”
“The absolute worst pair of shoes I’ve ever had in my life wore them for a full day by the end of the day my ankles hurt so bad I almost couldn’t walk back to my bedroom. The step in step out was nice, but no thank you. I’ll go back to tying my shoes And the store won’t take them back. Ask Howie Long when he steps into him on the commercial how long does it take him to get out of them?”
“I am unable to provide less than a star otherwise I would as have had very bad experience with CS at store and would not try them again and would not recommend them as after sale service is shockingly bad”
“Ollie at The Quays in Gloucester went out of his way to be helpful and find the shoes I wanted even though they weren't on display. Brilliant service.”
“Wish I could give 0 stars. Bought trainers from amazon , after less than 1 month , 6 wears , issue with the sole. Amazon asked me to contact sketchers directly. I did this with all the relevant information, they basically passed the buck and offered me 35% off another pair. Why would I buy another pair ? A overall score of 2 says everything. Never again. Will I purchase your cheap tat”
“Purchased a pair of slip ons with the built in shoe horn. Great idea and work very well once you get your toes in the shoe. Typically sketchers slip ons are very narrow on the top of the shoe thus making it difficult to just slide your foot.”
“Jarod at the Skechers at Houston Outlet Mall is an amazing representative for this corporation. He helps with a smile. He offers suggestions. He is personable. The store is clean and easy to shop in. Just can't say enough good. Great options”
“Bought back to back 2 shoes, 1st one was of 4500. They got torn up in 5 months. 2nd one was of 6500, it got torn up in less than 2 months.
They make low quality shoes and after sales service is zero. Straight away they decline that they cannot do anything. Waste of money not once but twice.”
