“Skechers of Morris Plains, NJ;Store No. 0923: A store employee named Carlos (employee no. 128938) helped me with my purchases. Carlos was very friendly and polite. He patiently listened to my detailed description of the shoe I was looking for. He walked me to the store area with shoes such as I described and brought me two slightly different pairs of shoes for me to try on. Both pairs fit well and were exactly what I described to Carlos. After trying on both pairs of shoes, I asked Carlos to please sell both pairs to me. I thanked Carlos for his excellent, friendly, and informative service.
I believe that Carlos is the kind of employee that any Skechers store would be very happy to have in their employ.”
“I purchased pair sandals . Was not happy when I got home . When I returned to shop assistant actually wanted my card to feel like at then full name PC house number village all in front of just anyone where us my protection privacy and their was me thinking I had to keep things private . Never again skechers terrible sevice . When you go m&s next sainsbury anyone just put Yr card in . I'm pretty sure I look presentable. Why invade my privacy like that .”
“Darryl from the West Babylon store was extremely helpful. He is very knowledgeable about the products. He is kind and courteous. Darryl is definitely an asset to your organization. I hope you will give him a raise…. he deserves it! Also the store is beautiful.”
“Unfortunately the Sketcher’s in Throggs Neck doesn’t fulfill the sale prices when there’s a return. The manager doesn’t inform the customer that if there isn’t a size and an online order is requested, the customer is stuck with the original price for the second pair, even though it’s a second pair. The manager just argues with the customer. The manager was also the only person working, managing the register and looking up sizes. The attention at best was poor since she was talking to a friend and kept minimal communication with customers.”
“I love sketchers and 90% that I wear are sketchers. BUT had the worst experience with the sketchers massage sandals. They really ruined my 3 day cruise to Bahamas. I wore them and at the end of the day felt terrible back and neck pain. It was like wearing 2 pieces of hard unbearable plastic on my feet. TERRIBLE!!”
“I called into sketchers at Dalton Park as I have been Happy with my purchases before and Naomi helped me find just the right pair she wasn't pushy at all but helped me find my size in a few pairs till I found the right pair. She is a great asset to the company .”
“I contacted Customer Services after receiving a delivery- the automatic email response said that they would respond within 3 days. It is now well over a week and I have still received no response, despite two chase up emails being sent.”
“I called into the Sketchers Outlet Store in Queen Creek, AZ.
I spoke to Jason who went out of his way to find the perfect court shoes for pickleball.
He even went to the rack to make sure they had the shoes in my size and put them up front. I was on my phone looking up the shoe he found for me . It was exactly what I wanted. Just played pickleball and the shoes were perfect!
When I went to the store, Terry pulled the shoes out from under the desk, helped me with other shoes and made everything easy.”
“The heel, Ultra supportive the cloth, the worst quality I have not even had these shoes for a month and they are already ripped at $100 a piece I will not buy them again”
“I received a coupon for 20% off my first online order, I place the order and forgot to enter the coupon code. tried to cancel the order and could not. called the 800 number and it was answered by a recorded advertisement. chatted with a customer service rep and she said the code was invalid because the sandals I purchased were already on sale. the coupon did not state that. then she said there was very "small window" in which I could cancel my order and she was now unable to do so. I will be returning the sandals and never shop at Skechers again, if this is the type of company they are then I don't want to give them my business.”
“I haven't tried the shoe, but I probably won't now because of your, "stab in the face" advertising on YouTube. I'm tryin to learn something here and all of a sudden I get this commercial for these shoes in my face that I didn't ask for.”
“I bought a pair of Skechers and not even a month after I had them the soles were coming off when I try to take them back to the store the manager threatened me with violence and I can't get a hold of anybody at the corporate office”
“My 88 year old mother just went to your location to return the Step In sandal because it hurt the sides of her foot and was pushing her foot forward making it dangerous. The store manager told her that it was not returnable because she wore it. We have been purchasing Skecher products for years in this store. How was she to know that this particular style would cause harm? They are not inexpensive for someone on a senior's budget and I find this response unacceptable. Please advise.”
“Went to Skechers in Norwalk. Two workers at the register and I asked for slip ons. They said isle 3. After browsing I needed help. Workers still chatting away with radio so loud I couldn’t think. I had to holler to them I needed help. Pointed to the ones I wanted and size and where I could try them on. I’m disabled and had a hard time putting them on. I asked that maybe I needed to measure my foot. Attendant slid measuring tool over and walked away. Wow no help at all. I asked for a larger size and she wanted me to go look for another size I showed her my cane and told her it was hard on me to follow. I bought the one size they had an left. I went home and ordered on line and purchased two more pairs. I will never go to that store again. No help for disabled people. There just there to collect money. I myself would have fired them on the spot for not helping a customers. 🤬”
