“I bought a pair of Outdoor Skechers that the toe separated from the shoe and the sole. First in the left one and then in the right. The sole is glued only and not secured to the shoe. This caused the underlapping of the shoe toe to separate from the sole since the glue of the sole failed to keep it's adhesion. I am very disappointed but really like your brand and overall fit.”
“BUYER BEWARE!
I returned a pair of Skechers that were never worn. I should have taken a picture of what I returned because they take pictures of shoes when you return them that our not your shoes and say this is what you returned to us. They do this as not to give your a refund on original payment. They email you a E gift card. It is a scam! Do not buy anything from them.”
“I stayed in your Temecula because I love your product! This month I turned 65, at checkout the staff asked if I would like to be a member to receive points? I asked would I get my birthday points with this purchase, yes she said! I did the online enrollment- after I retrieved my phone and waited again. I clicked Join, Buzzer sounds, Wrong Answer and then I proceeded into Skecther App Hell. Due to my phone number I had to remember email address used, 4 Buzzers later no wrong answers. Finally yes only password needed to be reset. App says could be 30 min! Wrong answer! It made me rethink my entire purchase. Online merchants have mastered the consumer relationship. Not Sketchers! $257.00 in the register and due to a stupid app I left in frustration!”
“Do not buy these shoes if you walk on a path,driveway or road that is not paved!!
Pebbles and stones get embedded in sole. Not so sure that they are washable, after several attempts still very dirty looking.”
“Are used to love love love sketchers . But the quality and workmanship has declined it seems each year. they’re now made made big & bulky ☹️ just can’t find a good pair anymore”
“inferior glue used to bind the uppers to the lowers, soles fell off after a few months of light wear. 2 year warrantee, yeah, right, try to get it. buyer”
“Joanne at Skechers merry hill was so friendly, patient, pleasant and helpful.She helped to find our elderly mom some comfortable shoes to suit her needs. Thanks to Joanne.”
“I purchase a sketcher pair by around 100 USD in Saudi arabia, and they damaged in less than a year. I wear them 20 times for office work.
this is teh replay from Sketcher customer care:
----------------------
Thank you for your quick respond. We had informed the team and my senior officials of your query. We apologize that our quality inspection team was unable to accept your request as your date of purchase is JULY 2021. In accordance with Skechers refund and exchange policy, we can only accept returns and exchanges for footwear purchased within the last six months.
We are sorry for the inconvenience and thank you again for writing and bringing this to our attention. Please let me know if there is any way we can be of assistance.
---------------------------------------------
Imagin, two years warranty as the shop salesman told me, becomes 6 months.”
“I have the old Sketchers SUMMIT black women's shoes - they are great - but I went into the Sketchers store to buy another pair and their shoes all have plastic soles! what happened tp the rubber - non-slip soles? They now have the same quality as the ones you can get at Walmart for under $20!
I am very very very disappointed! I had 2 pair of the SUMMIT black
Sketchers (old style), and now I cannot find them anymore - and what is up with the white soles? They look horrible!
WHY DID YOU EVER CHANGE?
It seems that you have now made them cheaper and almost doubled the price.
I thought I had finally found a shoe that was both comfortable and safe and sure-footed - being a Sr. and having diabetes, this was important.
i will be looking elsewhere for my shoes now.”
“We purchased Skecher shoes for Rs 8499 but it was torn after a short use.When I complained in the showroom,they gave a bad response. We mailed our complaint to the company and deposited the shoes in showroom but have not received any response from both ends.”
“Great shoes for the first 6 months then the insoles started to disintegrate, emailed customer services to ask for replacements and sent photos, they suggested returning to shop, visited both Direct sports and Sketchers shops with no help. The after sales and customer service from this company is zero. For a pair of arch fit shoes costing over £80.00 you would expect them to last a year !!!”
“Ordered golf shoes on May 20 /2023. Golf shoes made it to Customs then were returned to their main office in California. Have no idea why. Emailed Skechers Canada and got no response other than generic response about how important I was. Phoned, no answer, left message, no return call. Today I emailed them and told them to cancel order as I was hoping to get the golf shoes before the end of summer and it didn't look like that was going to happen.”
“I spent $115 on a pair of max cushioning sneakers. The salesperson at the store said they would be great for Mt job that requires standing for 8 hours. I wore them to work and my feet started to kill.me as the shoes tilt you forward when standing still
Tried returning them and they refused. Will never buy skechers again”
“Brilliant shoes, so comfortable. Excellent customer services at Street, Somerset. Especially Matt who went above and beyond 😊😊 Thank you for making a boiling hot day more bearable.”
