Smyths Toys Superstores Reviews

3.3 Rating 259 Reviews

59 %

of reviewers recommend Smyths Toys Superstores

Company Reviews

Questions

Metrics

3.3

Based on 259 reviews

Shipping & Delivery
Delivery Methods	Courier
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Returns & Refunds
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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How quickly does Smyths Toys Superstores resolve customer queries?

Helpful Report

(3 weeks ago)

Greater than 50% of reviewers feedback is Smyths Toys Superstores takes over a week to resolve customer queries.

Helpful Report

(3 weeks ago)

64.71%

Industry Average

“ Just purchased a Joie car seat from the stockport store . Was attended to by Rosie who was brilliant . Not only did she demonstrate how to fix the seat and explain its design without being asked she also offered to come outside to our car and fit it for us . Wonderful and personal customer service - keep it up ! ”

- Bailey

“ Absolutely brilliant service! Ordered gifts for my Granddaughters on Monday evening and they arrived Wednesday lunchtime. Well done Smyths 👍 ”

- Sally

“ Just been to Preston Smyth's. Outstanding customer help advice and service by Jess. ”

- A & L Roberts

Smyths Toys Superstores Reviews

Customer Service - Average