Sofology Reviews

Name: Sofology
Rating: 1.21

1.2 Rating 1,647 Reviews

4 %

of reviewers recommend Sofology

1.2

Based on 1,647 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sofology:

Sofology - Leather & fabric sofas, sofa beds, corner suites in hundreds of exclusive designs at low prices Feel at home on a sofa you love with UK

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Managing Expectations 😡 I have previously rated sofology as five stars, unfortunately this level of service wasn't maintained. I purchased two three seater leather sofas January 2017, it was delivered discoloured, they offered to replace it, I went in and purchased a more expensive sofa expecting a better service with a more expensive sofa, not so. The new sofa was delivered April 2017 and I said to delivery guys the sofa was sitting at an angle, but my words fell on deaf ears. I phoned customer service and they sent out a technician who said it just needed the cushions plumped up, I thought this odd on a sofa delivered just a week before but I'm not a sofa technician, moving forward two months and the sofa was tilting like a seesaw, called out an independent technician and he offered to write me a report listing its many faults, I decided instead to speak to Sofology again explaining what the technician had said, they sent out another technician and he agreed the sofa was faulty beyond repair. Sofology offered to replace again. More money paid out and another twelve weeks wait, this was extended as the sofa was sitting on a pallet in Southampton after the pallet company went into administration. Eventually got the new sofa delivered. All was well until eight weeks after delivery. A screw or tack head was protruding through the arm of the sofa and I called customer service again, I was advised they could repair it by "re upholstering". This involved a fairly intrusive taking apart of the sofa which I wasn't willing to allow, they then offered me a refund after nine plus thirty to fifty minute phone calls. I decided to purchase another sofa from them as I believed in the quality of the sofas. I went into Renfrew branch and purchased another more expensive sofa. I paid £250 deposit and left thinking all was well. I called customer service to confirm the uplift of the faulty sofa and was advised the new order done yesterday would be cancelled as "we don't think we can manage your expectations". Well if Sofology think getting two faulty sofas delivered and a sofa being taken apart to repair it is "not managing expectations" then they don't deserve my £3500”

Helpful Report

Posted 6 years ago

“The whole experience from start to finish was easy and we felt that Sofology genuinely wanted to help us and make the experience smooth. Our sofa bed is first class and so is Sofology...thank you guys!”

Helpful Report

Posted 6 years ago

“Poor customer service, Worthless additional insurance mis-sold by Sofology. Nothing positive to say about the whole experience. I would not buy from again or recommend to anyone. zero stars out of five from me.”

Helpful Report

Posted 7 years ago

“BUYER BEWARE DO NOT BUY FROM THIS COMPANY This company is excellent at sales and tell you everything you want to hear, but the Lazio 3 seater leather electric recliner sofa and armchair I’ve bought has been delivered with damaged/dangerous wiring , the leather is scuffed/damaged , recliner motor not working correctly , parts hanging off and after a few weeks the leather seat is sagging and looking aweful. I feel incredibly disappointed. frustrated and angry , these sofas were not cheap, but Ive spent allot of money for what I thought was going to be a quality product and the reality is very different , this company should be ashamed! If I could I’d mark a 0 star, There is no way I would recommend this company, brilliant at selling , but over priced , poor quality damaged goods and the poorest after sales service I’ve ever recieved. Current Status 3 Emails sent - No reply’s - last sent to email below 10th of Jan - No reply or call 8 Calls to Customer Services- average hold time 30mins , problems rectified ZERO. PLEASE DONT MAKE THE SAME MISTAKE I DID , STAY CLEAR OF THIS COMPANY .”

Helpful Report

Posted 7 years ago

“Overpriced damaged and dangerous sofa delivered , incredibly bad after sales service .”

Helpful Report

Posted 7 years ago

“We found our dream sofa! Flexible delivery options, excellent product knowledge. Attractive fabric options.”

Helpful Report

Posted 7 years ago

“Loved the layout of the store. Found the touch screens next to each sofa really useful and easy to use. The staff weren't in your face but were there if you needed them. The sales person was very helpful and polite”

Helpful Report

Posted 7 years ago

Sofology is rated 1.2 based on 1,647 reviews