Sofology Reviews

1.2 Rating 1,644 Reviews

5 %

of reviewers recommend Sofology

1.2

Based on 1,644 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Customer Service

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About Sofology:

Sofology - Leather & fabric sofas, sofa beds, corner suites in hundreds of exclusive designs at low prices Feel at home on a sofa you love with UK

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How quickly does Sofology resolve customer queries?

Helpful Report

(1 year ago)

Greater than 68% of reviewers feedback is Sofology takes over a week to resolve customer queries.

Helpful Report

(1 year ago)

54.95%

Industry Average

“ Seats went saggy and dropped so we're no longer comfortable to sit on. No help from customer services, do not buy, you don't get what you see in the show room. ”

- vr

“ Worst purchase ever from Sofolgy Leather was split on arm of one chair on delivery weeks to get it sorted cushions going flat and all we get from customer services is they only need plumping well you can’t do that very well there sown in to the suite customer service on the phone is diabolical only had this for 6 months would have gladly kept my old suite DONT WASTE YOUR MONEY BUY ELSEWHERE BUYER BEWARE can’t wait for bonfire night it’s going on the fire 🔥 ”

- GRAHAM DANIEL

“ Their customer service is disgraceful. ”

- Diane Schofield

Sofology Reviews

Customer Service - Average