Soufeel Reviews

Name: Soufeel
Rating: 3.69

3.7 Rating 846 Reviews

67 %

of reviewers recommend Soufeel

Company Reviews

Questions

Metrics

3.7

Based on 846 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours

Visit Website

Write Your review

Tell us how Soufeel made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Soufeel 1 star review on 9th January 2025

Arturo Verduzco

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Scam company operating with other scam companies making custom products. Not an Australian company, and their 90 day guarantees are on show to lure you. They absolutely do not offer anything they promise, they make your order incorrect as they ask you to pay fees to fix their mistakes. They tell you to pay a fee to be able to get a refund!!! This company is dodgy and money scamming. AVOID THEM!!!!!”

Helpful Report

Posted 2 years ago

“I am disappointed. I ordered 2 personized puzzles and 2 personalized cushions with covers. Package was delivered with one cushion missing. Box was all taped up like it was opened before delivery. When reported, I was asked to send a picture of what was received and a picture of the packaging. This was a gift shipped directly to the receiver. Quite obviously this cannot be done. I have never heard of any company mistrusting their customers as they did. Quality of the product is nothing to write home about either! I will not be ordering from them again.”

Helpful Report

Posted 2 years ago

“***DONT WASTE YOUR MONEY*** Awful quality product. Received some awful kind of canvas paper when I ordered a proper canvas to put on the wall. When I contacted customer services, they made out that it was my own fault for ordering this when nowhere in the description does it say "printed on canvas paper" After days of unhelpful communication with "customer service" I was offered a £4 refund on a £40 product. Also, be careful at checkout as they add random things on so that you don't notice. My order went up £10 extra just before paying.”

Helpful Report

Posted 2 years ago

“Am so Dissapointed, a $90 photo necklace that I bought for Xmas has broken, not the actual necklace it’s the picture, the picture just broke half out, I paid extra for a longer warranty as I thought 90 days was a joke on any product, Soulfeel have informed me today they won’t help even though it’s a fault of the photo, Worst customer service worst product, spend your money elsewhere because this is disgusting”

Soufeel 1 star review on 10th August 2022

Helpful Report

Posted 2 years ago

“At first i was very skeptical about going online to buy something due to so many scams. So i was at first hostile when my tracking number and basically any form of knowing where my product was nonexistent, but when it finally arrived i got to see first hand how insanely amazing the mousepad is. I kid you not its full fledged quality and im obsessed over it. Wish i bought a bigger one to cover the whole desk.”

Helpful Report

Posted 2 years ago

“I'm dumbfounded, socked and shaken by the customer service of this company ..... I was told that I would be shown the dolls during the process, and even that I would have the opportunity to approve of the creation before the product was completed, but I was never shown the bride, ever. Why would I gift the bobblehead(s) to someone if when they themselves saw the doll(s), could not recognize themselves in them? I don't know what to do.... Suggestions would be a great help..”

Helpful Report

Posted 2 years ago

“Really fast customer service.”

Helpful Report

Posted 2 years ago

“This company is a false advertisement. I ordered the Fathers day babble head for my husband for Fathers day/Birthday and they sent me an email with the picture of my husbands face and it was so different from the picture that I sent them. NOT EVEN CLOSE to the picture I sent them. When I emailed the lady she stated she couldn't cancel the babble head because it was already made, and if I wanted to cancel it they would still charge me a 30% of my purchase which I spent 109.82. HOW? AND WHY?? If the mistake wasn't me? Please read the reviews on this site! I will continue to tell the world about this company.”

Helpful Report

Posted 2 years ago

“Item was nothing like advertised. I ordered a projection necklace with it advertising both a color projection and black and white photo. What I got was a resemblance of the photo in black lined etching. The couple in the photo look like cartoon characters. Also I was charged for the vip service after opting out of it. The company is telling me they are sorry and that it’s not what I hoped for. I would not spend a penny at this site. Terrible quality and excuses for their terrible products. Not to mention they literally charged me for that arrive I intentionally declined. Do not give your hard earned money to these people. I ordered one before from the website trendscoming and it had the actual photo inside color and everything. This site is terrible, misleading, and very cheaply made!”

Helpful Report

Posted 2 years ago

“This company is a complete waste of your time and should be avoided at all costs. I spent 40$ on a gold bracelet with a Morgan Wallet song as the QR code. I received a Silver necklace with a QR code of a song from a musical with Ryan Gosling in it. I thought it was a joke.”

Helpful Report

Posted 2 years ago

“Omg!! Soufeel is the best. Response time is great when you have an issue they Get you squared away quickly. I Love having them as my first choice for charms. Very inexpensive and great quality.”

Soufeel 5 star review on 25th April 2022

Helpful Report

Posted 2 years ago

“They auto add charges and when you remove them and continue shopping they re-add the charges. Then when I called them out on it they were very condescending and rude. As if all that wasn't bad enough they won't let you complete your order without tipping them for their shifty service. Steer clear these people are professional crooks and dirt bags!!!!”

Helpful Report

Posted 2 years ago

“I was sent over 50 emails through the night and can’t find where to unsubscribe. The photo below comes up all the time and prevents me for looking any further to find out how to unsubscribe.”

Helpful Report

Posted 2 years ago

“Terrible quality on photo wallet. Looked nothing like my husband and my granddaughter's face was barely visible. Seller refused to offer full refund.”

Helpful Report

Posted 2 years ago

“Very helpful and super good on communication, very glad with my order did come slightly cracked and one piece broken. They have sorted it all out.”

Helpful Report

Posted 2 years ago

“Stay away from this company. I ordered a personalised bobble head of my girlfriend as an inside joke. Her eyes are hazel the eyes on this were blue. Her hair is light brown the hair on the bobble head looked black as night. The sculpting was messy and like it could have just been made for anyone. Upon trying to return or switch the item customer service was rude and abrupt and said it could not be done. There is a reason why this company is so low rated online. They are terrible. Do not use them.”

Helpful Report

Posted 2 years ago

“My Order was damaged, I ordered the Spotifyglass. When it arrived, I contacted customer service immediately via email and provided pictures of the 3 little scratches on the left and right side of the 'centred picture' on the Spotifyglass. I sent 4-5 pictures to the customer service representative MULTIPLE TIMES!.....Meaning I had to explain my issue and story to the customer service representative in three different ways, SO THE REPRESENTATIVE COULD UNDERSTAND my complaint. I received a response in 24 hours for all three emails that were sent to the SAME representative who kept asking to SEE PICTURES AGAIN AND AGAIN about the damages because the customer service representative was under the impression that the film on the glass was not removed...I KEPT INSISTING THAT THE FILM HAS BEEN REMOVED AND TO PLEASE LOOK AT MY FINGER PRINTS ON THE GLASS FROM THE MULTIPLE PICTURES THAT WERE SENT. ANYWAY...I WAS SUPER ANNOYED WITH THE BACK & FORTH EMAILS OF THE SAME COMPLAINT!! Eventually, SpotifyGlass - FINALLY, understood my complaint and decided to send me a new SpotifyGlass through express shipment. My order arrived on the expected date and it has no scratches or damages to it. I am giving a 3 star, due to the fact that I had to explain and describe the damages to my order to the customer service representative via email more than once...repeating my story about the same complaint multiple times is annoying!!! I have no idea why they can't have a Customer Service Phone Number.”

Helpful Report

Posted 2 years ago

“My package seemed to got lost somewhere but the responses and action to my email inquiries were prompt so I appreciate it a lot. The items were exactly how I wanted them too!”

Helpful Report

Posted 2 years ago

“The product is great, but I’m giving it 3 stars because the order took 2 and a half months to deliver to my house. If you are patient and contact them to make sure its actually on it’s way like I did, you will receive a great product!”

Helpful Report

Posted 2 years ago

“The product is amazing. The light up base completes it all. I would and have recommended this to my friends.”

Helpful Report

Posted 2 years ago

Soufeel is rated 3.7 based on 846 reviews