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Soufeel Reviews

3.7 Rating 859 Reviews
67 %
of reviewers recommend Soufeel
Company Reviews Questions Metrics
3.7
Based on 859 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 78%
Accurate And Undamaged Orders
Greater than 94%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
6 - 12 Hours
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Gina
Unverified Reviewer
“Ich habe diese Ohrringe und meine Mutter liebte sie so sehr, dass ich die gleichen Ohrringe für sie kaufte. Sie mag sie wirklich, sie sind so viel schöner als auf dem Hauptfoto. Wirklich hübsch und eine schöne Art, dein Outfit zu verstärken. Gut für den Alltag, wenn Sie etwas Größeres wünschen, um Ihr Kleid zu dekorieren. Und wirklich mühelos elegant. Ohrringe haben eine gute Größe und sehen teurer aus als sie sind. Beeindruckt von der Verpackung und der dazugehörigen Reinigungskleidung! Kam gut verpackt und ein internes Geschenk wie Box, aber sehr schön.”
Helpful Report
Posted 4 years ago
Dale
Unverified Reviewer
“Excellent communication on process and delivery. The product is better than expected, Would I recommend ordering from this company/products. 100% yes.”
Helpful Report
Posted 4 years ago
David Kendall
Unverified Reviewer
“Ordered 3 x Puzzle cubes for friends and Family this Christmas, which they all loved and were a fantastic sticking filler. I ordered them from the UK in the middle of December and they still arrived before Christmas (on Christmas Eve!). Thankyou so much for offering such a great product and getting it to me as quickly as you did from the US.”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“I thought you did an excellent job on my husbands wallet with our pictures and verse”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“Fast and efficient communication.”
Helpful Report
Posted 4 years ago
Anonymous
Verified Reviewer
“I ordered a personalized sequin pillow. For the price, I could not be happier. It turned out great! The shipping did take a bit longer than expected.”
Helpful Report
Posted 4 years ago
Cara Moore
Verified Reviewer
“My order was shipped on time. Although there was a delay in delivery, it was NOT the fault of Soufeel, it was the post office that caused the delay. Once I reached out to Tracy in customer service my problem was resolved & my package arrived rather quickly. Tracy was helpful & kept me informed. My products arrived & are absolutely perfect! I will be giving these as gifts & am super excited for my friends to get them. Thank you Soufeel for the quality products & most of all, for the terrific customer service that I received!”
Helpful Report
Posted 4 years ago
Emma
Unverified Reviewer
“My husband bought me a key ring for Christmas with a picture of my dog who passed away this year. They have cut the top of her head off and it look ridiculous, even though he altered the photo to fit in the box they give you. They claim to handmake the items but there is absolutely no way it is handmade as if someone handmade it they would question the position. No confirmation email sent with the image they would use etc. No refund or offer to rectify even given the circumstances. DO NOT USE THIS COMPANY!”
Helpful Report
Posted 4 years ago
Anonymous
Verified Reviewer
“This place is terrible it says 5-8 business days for shipping not over a month. I ordered december 6th and still have not received it. It doesn’t even said the USPS has received it. Very upsetting it was supposed to be to be a christmas gift.”
Helpful Report
Posted 4 years ago
Carol
Verified Reviewer
“Photo and personalised message engraved dog tag necklace, I was amazed at how good they were, the engraved photos looked amazing, the message was exactly what I had asked for and the chain was a good chunky one of good quality, I lost my husband 2 years ago, and thought my 2 eldest grandsons, who are young adults, would like a photo of their grandad, they were both blown away by them, they loved them as much as I did, thank you so much.”
Helpful Report
Posted 4 years ago
Bill
Unverified Reviewer
“Merchandise was fabulous and beautiful..”
Helpful Report
Posted 4 years ago
Melanie Ludgate-Brand
Unverified Reviewer
“My kids got their pets’ faces on their socks for Christmas. They took a little while to come in, but I ordered them quickly. The kids love them and say they are really comfortable. I would buy from Santa Socks again. Tip: Order a bigger size because the image distorts the more you stretch the socks.”
Helpful Report
Posted 4 years ago
Anonymous
Verified Reviewer
“Came later than advertised but more disappointing was the quality - for sure not a clear image as advertised - id add an image but it’s not letting for me?”
Helpful Report
Posted 4 years ago
Iris
Verified Reviewer
“Very responsive in answering you back, items were lovely, I would buy from soulfeel again, photos on the dog tags and the heart were lovely,”
Helpful Report
Posted 4 years ago
William G Hollis
Unverified Reviewer
“Quality merchandise and speedy delivery, fair pricing, had a wonderful Christmas thanks to you. MERRY CHRISTMAS..”
Helpful Report
Posted 4 years ago
David
Unverified Reviewer
“Thank you vers much réaly Nice”
Helpful Report
Posted 4 years ago
Nichole Brooks
Verified Reviewer
“I love it”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“The service and product was great! Came just in time for Christmas!”
Helpful Report
Posted 4 years ago
Anonymous
Verified Reviewer
“Only good thing was it arrived 1 day before Xmas, didnt get what I thought I ordered very disappointed indeed, would not recommend at all.”
Helpful Report
Posted 4 years ago
Disappointed
Verified Reviewer
“Just awful service and communication I do NOT recommend!!!!!!”
Helpful Report
Posted 4 years ago
Soufeel is rated 3.7 based on 859 reviews
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