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Soufeel Reviews

3.7 Rating 859 Reviews
67 %
of reviewers recommend Soufeel
Company Reviews Questions Metrics
3.7
Based on 859 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 78%
Accurate And Undamaged Orders
Greater than 94%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
6 - 12 Hours
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Henriette Khoury
Unverified Reviewer
“No way to track, they keep telling they don’t have my email address in the system. They’ve taken my money and there’s no way to contact them directly. I’m very 😡 angry”
Helpful Report
Posted 4 years ago
Danielle Cruz
Unverified Reviewer
“I ordered 3 picture puzzles! Money was taken out of my account 4/30 ($114) Today is May 13th! I never received them (they were gifts for mothers day) I cant get a hold of anyone via phone,email,messenger, or bitrate review! This is my 1st time & last! Send me my package or give me a REFUND!! FURIOUS ! The absolutely worst part is I CANT GET A HOLD OF SOMEONE”
Helpful Report
Posted 4 years ago
Luke
Unverified Reviewer
“Super helpful and responsive when i made a mistake on my order highly recommend!”
Helpful Report
Posted 4 years ago
Thalia
Verified Reviewer
“Customer service is so quick and amazing I love itttttt”
Helpful Report
Posted 4 years ago
Darryl Carter
Unverified Reviewer
“Tracy was amazing she helped right away and told when I’ll receive order.”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“Very helpful great service, allowed me to change my shipping address twice for two different packages I love how they are constantly emailing me and keeping me up to date.”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“i recently put the wrong shipping address for a order and when asked , it was instantly changed . definitely will be ordering again”
Helpful Report
Posted 4 years ago
Anonymous
Verified Reviewer
“I ordered a puzzle about 2 weeks ago. It was supposed to be delivered a few days ago. Only today was it shipped. Customer service has been in touch with me but takes them a few days to answer my emails. On top of that the website says shipping will take 5-8 days but in the confirmation email I got it says shipping can take up to 10 days. The inconsistency is confusing. I'm upset that the gift I purchased wasn't delivered in time nor do I feel like the company is making an effort to fast track the order after it was already delayed.”
Helpful Report
Posted 4 years ago
Frances Voinquel
Verified Reviewer
“I am extremely pleased with my necklace and how it makes me feel closer to my beloved mother, thank you Soulfeel x”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“No way to contact have not received my item in more than 2 weeks they fo not respond”
Helpful Report
Posted 4 years ago
Mikayla
Unverified Reviewer
“Soufeel has amazing customer service and amazing items that you can purchase. Such an amazing app so thankful to have found this!!!”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“I love Soufeel all the items on the app and its at a great price. Anybody can afford to purchase any custom item. I been order from the app for years now, it’s amazing. It doesn’t take long for u to receive the item either. The customer service is awesome. When u make a mistake on an order, u can contact them immediately and they will get right back to right away and make sure u are good with the order. It only takes a few days for u to revive ur purchase. It’s no long wait time.”
Helpful Report
Posted 4 years ago
Margarita Gonsalez
Unverified Reviewer
“Everything was great! Good service!”
Helpful Report
Posted 4 years ago
Anonymous
Verified Reviewer
“Very helpful and very fast thank you”
Helpful Report
Posted 4 years ago
Anonymous
Verified Reviewer
“Customer Service is fast and they are very nice and ensure you are taken care of !”
Helpful Report
Posted 4 years ago
Maya
Verified Reviewer
“They answered me really fast and in a very helpful way when I was confused and nervous!!”
Helpful Report
Posted 4 years ago
Michaela R Taylor
Unverified Reviewer
“Helped me with zip code change”
Helpful Report
Posted 4 years ago
Michaela R Taylor
Unverified Reviewer
“Helped me”
Helpful Report
Posted 4 years ago
Angie
Verified Reviewer
“Product was not as described nor looked like photo. Waves in middle of all 6 canvases. Customer support pretty much let me know I can reorder, no refund no replace. Do not recommend to anyone.”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“DO NOT BUY FROM THIS WEBSITE. I purchased a customized moon lamp on 04/10 and it supposedly shipped out on 04/20. However it’s 05/04 and I have not received anything. I emailed three different times and I get automated responses that it’ll arrive within 3-6 business days. The tracking number they gave me is useless because all I see on the tracking information is “on its way to a USPS” it doesn’t confirm that a USPS has received my item. The items are being shipped from California - it makes no sense that it’s taking all this time. I came across this website AFTER purchasing through Soufeel’s website and I really wish I would’ve came across this website beforehand. I saw everyone’s reviews and I’m amazed at what a scam this company is. Save your money and buy somewhere else.”
Helpful Report
Posted 4 years ago
Soufeel is rated 3.7 based on 859 reviews
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