Soufeel Reviews

Name: Soufeel
Rating: 3.68

3.7 Rating 859 Reviews

67 %

of reviewers recommend Soufeel

Company Reviews

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Metrics

3.7

Based on 859 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours

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Soufeel 1 star review on 26th March 2025

Neil MacHenry

Soufeel 5 star review on 20th January 2025

Sara

Soufeel 1 star review on 9th January 2025

Arturo Verduzco

Anonymous

Anonymous // 01/01/2019

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“I love it perfect make :)”

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Posted 4 years ago

“Customer service is amazing! So helpful and friendly and get back to you so quickly!”

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Posted 4 years ago

“Well the product came out excellent and my girlfriend loved it. By far one of the best products I’ve ordered for a lady. Communication was excellent and I’d say the only “ downfall “ is the shipping and how long it takes which isn’t that long but they do have to make the product”

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Posted 4 years ago

“Soufeel has great communication. They respond promptly and when there's and issue they do all they can to fix it. Shipping did take longer than expected but they were apologetic and again did all they could to keep me informed on the shipping updates along the way.”

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Posted 4 years ago

“Very quick to respond to my enquiry...and put right for me as it was my fault... great customer service.. Keep up the good work ☺️”

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Posted 4 years ago

“I have one of my best costumer service ever and they helped with my issue very fast”

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Posted 4 years ago

“Worst experience ever! Picture is horrific, looks like a 2 year old painted my face red. Talk to customer service and they said " looking at your order details it's what you ordered" haha!! I did not order a picture that only my face is bright red while the rest of my body looks normal. Not to mention I paid 56.00 for these boxers and it took 2 months for them to arrive. Don't waste your money. I will never order from this company again. I wish I would of read reviews before ordering from here. Lesson learned!”

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Posted 4 years ago

“I assuming this company has never shipped to the United States before. I made an order, I was told there was an issue with the shipping address and it could not be delivered. I was told there was an issue with the name of the town on the address, of which I know exists. This is where my wife works, and we live in said town. So, I changed the address to my son, in North Carolina (USA), and I am sure I will be told it does not exist either. I ordered the same item from a company that has shipped to my wife's address. This other company has delivered to this address in question by Soulfeel before, and there was no issues. I will just have to make sure I refrain from ordering anything from Soulfeel again. I am hoping the item might show one day. I find it easier to ship an item from the Kingdom of Saudia Arabia then this place.”

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Posted 4 years ago

“Product is gorgeous and has arrived in time for my sons birthday even with delay which was sorted promptly Thank you Tracy”

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Posted 4 years ago

“Just amazing!”

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Posted 4 years ago

“Very happy as always”

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Posted 4 years ago

“Tracy was absolutely wonderful! I still haven’t received my package but she was very insightful on the situation. She deserves an ultimate raise for how kind she was.”

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Posted 4 years ago

“Products were exactly as listed! Great customer service too. Tracey was prompt and precise when helping me.”

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Posted 4 years ago

“Great product and price.very helpful customer service with constant support all the way through .”

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Posted 4 years ago

“great customer services . tracy was helping me through my issues with a product . they sent a completely new one .”

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Posted 4 years ago

“beautiful I loved the watch Thank you”

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Posted 4 years ago

“I ordered this for my dad as I thought a picture of all his children when he was I'll would bring him comfort. He was so happy and the quality and craftsmanship of it was amazing!! I would highly recommend this company. It does take a while but well worth the wait!!! Very happy!”

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Posted 4 years ago

“Customer Service was fast friendly and easy to deal with!”

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Posted 4 years ago

“It’s been a month since I ordered and the customer service is really poor! I thought the website is a scum.”

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Posted 4 years ago

“I emailed them about my order and they gave back an email within less than 24 hours. The delivery was okay - due to a busy time I order (as it is a custom website for gifts). Overall love the final product!!”

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Posted 4 years ago

Soufeel is rated 3.7 based on 859 reviews