Soufeel Reviews

Name: Soufeel
Rating: 3.69

3.7 Rating 850 Reviews

67 %

of reviewers recommend Soufeel

Company Reviews

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Metrics

3.7

Based on 850 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours

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Soufeel 5 star review on 20th January 2025

Sara

Soufeel 1 star review on 9th January 2025

Arturo Verduzco

Anonymous

Anonymous // 01/01/2019

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“It was everything I had imagined, good quality made a wonderful gift”

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Posted 1 year ago

“Ordered a personalized keychain for my husband and he didn’t even have it for a week before the keychain broke off and he lost it. Waist of money. Don’t recommend. Super cheap product obviously.”

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Posted 1 year ago

“I ordered a personalized item off this site and also purchased a gift bags for an additional cost. Once both items were received, the gift bag was too shall for the item. I reached out to the merchant to advise my issue and the solution they proceed to me was to keep the item or if I ship it back I would be responsible for the shipping cost. Or if I get my refund I would only receive 4.00 back and I paid 9.99 for this item. Why should I have to keep an item I can’t use and also get cheated out of what I paid for the item. This is not good customer service nor customer satisfaction. After reading the reviews this is a pattern from this company according to the BBB. They are also scammers. Please save your money and take your money elsewhere.”

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Posted 1 year ago

“My bubblehead doesn't even resemble 5% of what i look like nonetheless they cannot do anything. Its like ordering tomatoes from a supermarket and receiving bananas and u cant do anything about it. Its a scam.”

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Posted 1 year ago

“I can not begin to describe the frustration throughout the whole process with soufeel and their customer service. I ordered a customized heated blanket in March as a gift, and it was supposed to arrive within 6-9 business days. A month later, when I reached out to soufeel they insisted the package was on the way and every email received stated it would arrive within 6-9 business days. The tracker for the package showed the package had arrived to my town of residence, but customer service insisted it was stuck with customs (tracker showed it cleared customs a week prior). After 2 months of back and forth and them copy/pasting responses I asked for a refund, but was told since the package had shipped already that I could not get one. Another month of copy pasting email responses and an offer of $15 (which I never received) for my frustration and their lack of help to me resulted in an investigation on where my package actually was. 20 days later I was offered a new package to be created and sent, to which I responded I would rather get a refund and take my business elsewhere. 8 days later I received an email asking for my address for the new package to be sent, to which I responded I did not want a new package, I wanted a refund. They are now offering me $15 less than the full price of my package because they allegedly sent me the $15 prior (I NEVER RECEIVED IT!) and are refusing to provide any links to leave a review on their official site. PLEASE PLEASE stay away from soufeel or be prepared to be frustrated beyond belief dealing with their customer service and hope/pray you actually receive your package. From the other reviews I've read it seems like the quality of the package is less than to be desired anyway.”

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Posted 1 year ago

“Absolute Trash products, shipping misrepresentation as the orders seem to come from China, and not US based, and the customer service is terrible as they refuse to give refunds.”

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Posted 1 year ago

“Lovely product. Fast delivery. Came exactly as described. After a slight issue (which was actually my fault) the customer service team was fantastic. Top product, would highly recommend”

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Posted 1 year ago

“Everything I have ever purchased has more than exceeded my expectation!!! I have only ever received the most high quality products and whether it be a gift or for myself, everyone who sees the product is in love with it … I definitely recommend and will definitely continue buying more and more…”

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Posted 1 year ago

“Absolutely gorgeous I love it! Came in the loveliest packaging too, I highly recommend it. :)Absolutely love my necklace! I wear it every day. Very durable.”

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Posted 1 year ago

“It’s beautiful. Can’t speak more for that. I think it’s the perfect present. High quality and no sharp edges! I like the size it’s not big or too small. The numbers are legible. Fast shipping and replies very quick to questions and concerns. A++++”

Soufeel 5 star review on 22nd March 2023

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Posted 1 year ago

“My order arrived in the given time frame. Unfortunately, it was slightly damaged. I contacted the company immediately and I was responded to promptly. I was very pleased with the rate of their response and their customer service. It is a beautiful and well-made piece of jewellery and was a good price. I would be more than happy to purchase from them again.”

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Posted 1 year ago

“This is the best gift ever!! My husband absolutely loves his “mini-me”. It was so fun to watch him open the beautiful gift box and see him realize “It’s me!” The gift box is absolutely beautiful and the packaging kept the figure in perfect condition. Communication with the company was easy and they returned every message within 24 hours. The only problem is, now the rest of the family want their own bobble heads! A fun gift and definitely a conversation starter. Can’t thank the artist enough that worked on this figure for us.”

Soufeel 5 star review on 18th March 2023

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Posted 1 year ago

“The exclusive customized products are really great, everyone likes them very much, and the products are very eye-catching. Oh perfect shopping experience.”

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Posted 1 year ago

“Great quality Came reasonably quick Very pleased with the purchase.”

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Posted 1 year ago

“Fast delivery, personal customized item, very very special gift to my boyfriend, he loves it, so happy. Will order again.”

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Posted 1 year ago

“Fast delivery and delivered in a lovely package. Came exactly as described.would highly recommend.”

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Posted 1 year ago

“Thank you so much, the customer service was quick to respond and very nice to help me. i really appreciate what i received.”

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Posted 1 year ago

“Lovely product. Fast delivery. Good customer service. The item came exactly as described. Thank you Soufeel!”

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Posted 1 year ago

“The site is amazing, I appreciate the customer service!”

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Posted 1 year ago

“Absolutely amazing! Arrived when it said. Turned out better than I ever expected. I will be ordering future orders from them. Thank you so much!”

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Posted 1 year ago

Soufeel is rated 3.7 based on 850 reviews