Soufeel Reviews

Name: Soufeel
Rating: 3.68

3.7 Rating 859 Reviews

67 %

of reviewers recommend Soufeel

Company Reviews

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Metrics

3.7

Based on 859 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours

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Soufeel 1 star review on 26th March 2025

Neil MacHenry

Soufeel 5 star review on 20th January 2025

Sara

Soufeel 1 star review on 9th January 2025

Arturo Verduzco

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DON’T WASTE YOUR MONEY Don’t waste your money. I bought necklace for Christmas and first week of having it the cursive “M” bent because it was very thin. At that time I emailed them and they stated they would replace it, I choose a thinker style it hopes the second would be the charm. This was in January!!! I tried reaching out to them and nobody has responded to my emails!!!”

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Posted 5 years ago

“I received my Bracelet and my mom in law bracelet and my sister in law necklace we loved it all and my other family member just ordered 2 today these gifts came out amazing”

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Posted 5 years ago

“DO NOT ORDER FROM THIS COMPANY! I ordered a necklace and the beginning of February and it is now March 19 and I still have no received it nor any information about its whereabouts. I contacted the company to get a refund and they said I could not get it because it is too late to cancel because it had already been shipped out yet I haven't received it.”

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Posted 5 years ago

“Service could not have possible been worse. I tried to order an item before Valentines day, admittedly late, but the website stated guaranteed delivery by at least the day after, but expected before. When trying to order, it twice told me the order had failed. I therefore decided to go with Annalise Jewellery. They were more expensive, but the item came within two days and was brilliant. However, i then discovered my account had been charged for the Item with Soufeel. I tried to contact them 3 times without getting any response to cancel the order, explaining it was down to a failure of their website. I got no response. I eventually gave up assuming i'd been scammed. I got an email over a month later saying the item had now been sent, again i replied to this email and finally got a response. The most they claimed they could do was refund postage. Two days later i received an email saying the item had been delivered. It hasn't. I still haven't received the item, and they won't refund me. Stay well clear.”

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Posted 5 years ago

“Do NOT waste YOUR TIME!!!! I am FURIOUS!! My order hasn't arrived and it's been TWO MONTHS!!! They emailed and said it was in the mail a MONTH AGO!! RIP OFF!! Do NOT order from this Coronavirus infested company. They will NOT issue me refund and keep delivering EXCUSES as to why they didn't follow through. This company is horrible!!!”

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Posted 5 years ago

“Doesn’t deserve even one star I didn’t even want to give them one star. I order an item in January for Mother’s Day. Keep delaying order and I won’t receive anything until April. What a waste and a huge disappointment. The worse part, if you try to cancel they won’t refund you the totality of the item. I will never buy from this company again. A friend a mine was going to buy from them I told her to stay as far away as she can. I had to buy another present Because of them. I am so angry. I am still waiting for the shipping cost to be refunded. Not that’s going to fix anything. Read all the bad reviews. This company is a scam. Stay the hell away”

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Posted 5 years ago

“Maybe let people know that our orders will be held in transit because you are located in CHINA. Beyond LIVID”

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Posted 5 years ago

“Awful quality, product not as described and the company is refusing to refund. We ordered a 3D globe ( https://www.soufeel.co.uk/photo-moon-lamp-custom-3d-photo-light-lamp-moon-love-you-touch-two-colors-15cm-20cm-available.html) in early February. Not only the item arrived in March, but the product is not 3D or at all as described. The customer service is refusing to refund, despite receiving the video and pictures of how far away the product is from what it is described and sold as. Instead of a 3D glove we received a cheap sphere with our picture stuck on top of it in approximate 5x3 cm size of space. The rest of the globe is bare, despite the website advertising it as 3D. PLEASE BEWARE The company attempts to convince customers that the photo they sent being of poor quality, despite the photo being in tact. Our photo's actual size was 10.0MP 2736 x 3648 6.2 MB.”

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Posted 5 years ago

“Never received my purchased item that was for an anniversary gift. It’s been three months now and received an email tonight that it’ll be refunded”

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Posted 5 years ago

“Scam..someone needs to shut this website down immediately... DO NOT PURCHASE FROM SOUFEEL”

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Posted 5 years ago

“I wouldn't recommend them at all, I placed my order more than a month ago, the order is still processing even though I was assured by their customer service that I would receive the item in time.”

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Posted 5 years ago

“Ordered and paid for faster delivery on 30 January, 7 march so not received item. Total waste of time. No response from customer service either. Item says shipped, but still nothing. Do not order from them.”

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Posted 5 years ago

“I will never order from this company again. I ordered a keychain in January and it is March and I still have not received the keychain. Total scam!! I'm pretty sure they just took my money! I'd give zero stars if I could!”

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Posted 5 years ago

“Does anyone have a contact number for this company. I ordered a valentines gift, paid extra to get it here on time and its still not here. They took payment as soon as i ordered. Just keep getting automated email replies. Angry doesn’t cover it... scam artists!!”

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Posted 5 years ago

“Ordered a gift for friends 30th back in January. Still haven't received it! Contacted them several times and they keep saying it is due to coronavirus and will be shipped in February! It's now March and still nothing. They shouldn't have their website open to receive new orders if they are having issues with coronavirus and shipping! Absolute joke! DO NOT order from here!!!”

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Posted 5 years ago

“DO NOT ORDER FROM THIS COMPANY! I ordered a wallet at the end of January and it still has not come. Had to start a claim through PayPal to get a response from their customer service dept. Got told my order was in Jersey about to be shipped out. When I track the package it hasn’t even reached the postal service yet. Was told my order would be at my door by the 5th of March. It’s the 4th and it hasn’t shipped out yet! This company is a sham and will NEVER order anything from them again. I will post a negative review everywhere I can so that hopefully no one else orders from them either”

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Posted 5 years ago

“I ordered a custom phone case in January and I paid extra to get to me by the end of that month. It is now March and I still haven’t received it. So just prepare to wait a while.”

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Posted 5 years ago

“I ordered a personalized gift for my wife for valentine's day on the 9th website said I would get it by valentine's. But I didnt I go back on the website and email the company and they said they scheduled an update and no packages would be sent out from January 10 to February 17th. So you can imagine my frustration because they advertised something completely different. The I say you know what uts mot that bad I'll wait. On February 29 I still dont have it. I check the tracking and it says it will ship on March 7th and it takes 5-7 business days for me to get it. At this point I dont want it anymore. I email again and they tell me they will refund the shipping and that it because it was personalized. Well if I was able to get it in a reasonable time or they let me know how long from the beginning i would have been okay with it. So i disputed it with the bank and got my money back.”

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Posted 5 years ago

“TERRIBLE TERRIBLE TERRIBLE SERVICE THEY ARE FRAUDS! I ordered my package before Christmas and still have not got it. I called and they didn't answer. And keep saying it will be shipped over and over again and it's still not hear.”

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Posted 5 years ago

“Ordered a month ago and still nothing..keep saying being PROCESSED...then they tell me it ready in 3 days then say it wasnt up to scratch so re making..take your money then just forget about you..I am now going to try to get money back via pay pal ..DO NOT USE THIS COMPANY”

Helpful Report

Posted 5 years ago

Soufeel is rated 3.7 based on 859 reviews