Soufeel Reviews

Name: Soufeel
Rating: 3.70

3.7 Rating 847 Reviews

68 %

of reviewers recommend Soufeel

Company Reviews

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Metrics

3.7

Based on 847 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours

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Soufeel 5 star review on 20th January 2025

Sara

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Scam..someone needs to shut this website down immediately... DO NOT PURCHASE FROM SOUFEEL”

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Posted 4 years ago

“I wouldn't recommend them at all, I placed my order more than a month ago, the order is still processing even though I was assured by their customer service that I would receive the item in time.”

Helpful Report

Posted 4 years ago

“Ordered and paid for faster delivery on 30 January, 7 march so not received item. Total waste of time. No response from customer service either. Item says shipped, but still nothing. Do not order from them.”

Helpful Report

Posted 4 years ago

“I will never order from this company again. I ordered a keychain in January and it is March and I still have not received the keychain. Total scam!! I'm pretty sure they just took my money! I'd give zero stars if I could!”

Helpful Report

Posted 4 years ago

“Does anyone have a contact number for this company. I ordered a valentines gift, paid extra to get it here on time and its still not here. They took payment as soon as i ordered. Just keep getting automated email replies. Angry doesn’t cover it... scam artists!!”

Helpful Report

Posted 4 years ago

“Ordered a gift for friends 30th back in January. Still haven't received it! Contacted them several times and they keep saying it is due to coronavirus and will be shipped in February! It's now March and still nothing. They shouldn't have their website open to receive new orders if they are having issues with coronavirus and shipping! Absolute joke! DO NOT order from here!!!”

Helpful Report

Posted 4 years ago

“DO NOT ORDER FROM THIS COMPANY! I ordered a wallet at the end of January and it still has not come. Had to start a claim through PayPal to get a response from their customer service dept. Got told my order was in Jersey about to be shipped out. When I track the package it hasn’t even reached the postal service yet. Was told my order would be at my door by the 5th of March. It’s the 4th and it hasn’t shipped out yet! This company is a sham and will NEVER order anything from them again. I will post a negative review everywhere I can so that hopefully no one else orders from them either”

Helpful Report

Posted 4 years ago

“I ordered a custom phone case in January and I paid extra to get to me by the end of that month. It is now March and I still haven’t received it. So just prepare to wait a while.”

Helpful Report

Posted 4 years ago

“I ordered a personalized gift for my wife for valentine's day on the 9th website said I would get it by valentine's. But I didnt I go back on the website and email the company and they said they scheduled an update and no packages would be sent out from January 10 to February 17th. So you can imagine my frustration because they advertised something completely different. The I say you know what uts mot that bad I'll wait. On February 29 I still dont have it. I check the tracking and it says it will ship on March 7th and it takes 5-7 business days for me to get it. At this point I dont want it anymore. I email again and they tell me they will refund the shipping and that it because it was personalized. Well if I was able to get it in a reasonable time or they let me know how long from the beginning i would have been okay with it. So i disputed it with the bank and got my money back.”

Helpful Report

Posted 4 years ago

“TERRIBLE TERRIBLE TERRIBLE SERVICE THEY ARE FRAUDS! I ordered my package before Christmas and still have not got it. I called and they didn't answer. And keep saying it will be shipped over and over again and it's still not hear.”

Helpful Report

Posted 4 years ago

“Ordered a month ago and still nothing..keep saying being PROCESSED...then they tell me it ready in 3 days then say it wasnt up to scratch so re making..take your money then just forget about you..I am now going to try to get money back via pay pal ..DO NOT USE THIS COMPANY”

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Posted 4 years ago

“********SSSSCCCCCCAAAAAAAMMMMMMM***********DO NOT ORDER!!!!!!!!!!!!!!!!!!!!!!”

Helpful Report

Posted 4 years ago

“Ordered a necklace in January for Valentine’s Day kept getting told due to corona virus they couldn’t ship till February 17th than said they couldn’t ship till later in the month than got a email saying I should get a tracking number in a week that week came and on the website they keep pushing the ship date back can’t even get a response”

Helpful Report

Posted 4 years ago

“FRADULENT COMPANY!!! Buyers beware!!! My daughter ordered a necklace a month ago and has never received it. We continue to call customer service without any response as well as emailing them.”

Helpful Report

Posted 4 years ago

“Never again am I ordering from this Company as I ordered necklace personalise for my niece 18th that was on 24th January 2020 and I’m still waiting for my item I have email but not had a reply yet”

Helpful Report

Posted 4 years ago

“Terrible terrible terrible is all I can say. I emailed saying I wanted a refund of my money because I needed it on Valentine’s Day and it still didn’t get there. They then put it ON HOLD. If I could give negative ratings I would. Beyond ridiculous company.”

Helpful Report

Posted 4 years ago

“Absolutely terrible company. The delivery times are extremely misleading, even when you pay extra for their "recommended" faster delivery option. Don't make the same mistake I made, they really are as bad as the reviews say. I would also review the actual product too, but it hasn't arrived yet after a month of saying it is still in production. Would give zero stars if I could.”

Helpful Report

Posted 4 years ago

“Ordered a gift 4 weeks ago- paid for expedited shipping. Continue to get an automated response. Can’t even ask for a refund because no one will personalize communication. FRAUD”

Helpful Report

Posted 4 years ago

“Customer service is a load of rubbish. I've sent them a mail on Tuesday just gone and yet to get back to me. Very very poor!”

Helpful Report

Posted 4 years ago

“Not reliable. Paid nearly 46$ and ordered a personalised wallet for my husband as a Valentine’s Day gift. Today is 20 th of February still no idea weather it will come or not . I can’t even track it also. Won’t recommend it to anyone.”

Helpful Report

Posted 4 years ago

Soufeel is rated 3.7 based on 847 reviews