Soufeel Reviews

Name: Soufeel
Rating: 3.70

3.7 Rating 847 Reviews

68 %

of reviewers recommend Soufeel

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Metrics

3.7

Based on 847 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours

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Soufeel 5 star review on 20th January 2025

Sara

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a personalised photo mens wallet as a gift, ordering was easy and item arrived on time and I am extremely happy with it, thank you, also a great price.”

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Posted 5 years ago

“they were very helpful, quick and supportive when it came to replacing an item I ordered that broke! I’m very happy with their customer service and because of this I will do further shopping with them. Thank you”

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Posted 5 years ago

“Nice made charm. Very good quality”

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Posted 5 years ago

“necklace tarnishes when it said it doesn't.”

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Posted 5 years ago

“Help me fix my order 😍”

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Posted 5 years ago

“They helped me fix my order”

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Posted 5 years ago

“Amazing products at affordable prices and crisp photos. Long lasting - you won't regret doing business with them!”

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Posted 5 years ago

“They have helped me get my phone case replaced due to it being cracked while it was being delivered”

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Posted 5 years ago

“Good service”

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Posted 5 years ago

“I had Tracy from Soufeel assist me when my order was not delivered to me but somewhere else... She listened to what I had to say and had a new order re-shipped to me. It was a present for my sister with personalized charms and it meant a lot that she looked after me right away. Much appreciated!”

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Posted 5 years ago

“Good store i love this app i will always order from you guys ..👌🏻”

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Posted 5 years ago

“My address was wrong on my order, it was corrected immediately. I am very appreciative of the excellent customer service and look forward to receiving my product”

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Posted 5 years ago

“My husband was very happy. There was a problem with the address, but they solved and made me feel safe with my order.”

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Posted 5 years ago

“I would definitely recommend soufeel for all your memorial needs and accessories..if there's something incorrect they gladly replace with no hassle..I will definitely purchase more items from soufeel in the future..truly recommend 😁”

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Posted 5 years ago

“Customer service is alright. They take some time to get back to you. Not very sincere. Price is okay if you get exactly what you ordered. Delivery takes about a month or longer to get to you. Refunds... Ha! My first product was about half way done and tried to give me 30% of my money back which I wasn't satisfied with. They came back to me with getting a new one. Doesn't look like the picture at all. I give up. 😔”

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Posted 5 years ago

“Can’t fault the service one bit no complications they want to make the customers happy. 5*”

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Posted 5 years ago

“First time ordering and I can honestly say Soufeel has a great selection of a variety of things. The app is also user friendly so anyone can go on there and order something nice for themselves or loved ones!!!”

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Posted 5 years ago

“Amazing service. Very nice staff.”

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Posted 5 years ago

“My necklace broke After i got it for a like a few days I contacted them and they sent me a new one really makes me happy!”

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Posted 5 years ago

“Well my package got lost I believe, but customer service we're so helpful and they replaced my order! I just know my order is gonna be beautiful!! I recommend them 100%”

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Posted 5 years ago

Soufeel is rated 3.7 based on 847 reviews