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Soufeel Reviews

3.7 Rating 847 Reviews
68 %
of reviewers recommend Soufeel
3.7
Based on 847 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 78%
Accurate And Undamaged Orders
Greater than 94%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
6 - 12 Hours

Write Your review

Anonymous
Anonymous  // 01/01/2019
terrible service. I bought a key ring for my husband. on January 28. It would arrive in 5 to 8 business days. . today is February 19 and I'm still waiting. terrible not being able to meet their stipulated dates. It was a gift that I had to give on 15. Well, I said nothing. It is terrible that it will be a month and still nothing. I never buy again. and I do not recommend it at all. because they lie
Helpful Report
Posted 4 years ago
Paid $60 AUD for a valentines gift.... NO tracking number... NO confirmation email..NTHING except taking your money!!!!! DO NOT BUY FROM THESE LIARSQ!!!
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Posted 4 years ago
DO NOT ORDER FROM THESE FOOLS!!! They're not transparent, they keep feeling me EXCUSES as to why they're unable to process my request AND it's taking over a MONTH to complete my request. Shady business!! I will NEVER order again!!!
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Posted 4 years ago
Wouldn't recommend anyone buy from this site. Unless you don't mind waiting a month for order to arrive.
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Posted 4 years ago
I initially ordered with a 3-5 day production and another 3-5 day shipping agreement explicitly stated on their online order/website. They emailed me 7 days later to tell me the item just started production with a 9-11 processing time and 2-4 day shipping. Again, I received the email AFTER the item started production (a full week after I ordered the product making delivery a full 3 weeks or more as opposed to a max of 10 days as expected when initially ordered). Therefore when I tried to cancel it due to the deceptive timeline, they obligated me to a 30% cancellation penalty since the product was already in production. If they weren’t going to meet their timeline obligation, they should have emailed me BEFORE starting production so that I could decide whether or not to continue with the order. Does not even come close to what is in their website and order form. Regardless of the product quality, I will not order from them again nor will I recommend them to ANYONE!
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Posted 4 years ago
I’m on a fixed income and placed a order on Jan 18 with a processing time of 8-9 days. Well needless to say that has changed several times along with the ship date. Also no communication from this company about the reasons for the delays, unless I initiated it. Still don’t have the items I ordered. DO NOT DO BUSINESS WITH THEM YOU WILL REGRET IT!
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Posted 4 years ago
On a fixed income. Ordered 2 items for my son’s birthday gift on Jan 18. Processing time was 8-9 business days, well it’s still in processing and my ship date has changed 3 times. My son’s birthday has come and gone, but I’m taking the blame because I should have read the reviews on this company. DO NOT DO BUSINESS WITH THIS COMPANY YOU WILL REGRET IT!
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Posted 4 years ago
It’s been a month since I ordered my watch and have not received it! I also requested a refund and no answer!! I’m very upset spend $60 on a watch I never received and they won’t provide my money back either! Stay away!!
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Posted 4 years ago
I ordered a moon before Christmas and still have not recieved it cant get in contact with anybody or even a return call or my money back
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Posted 4 years ago
SCAM COMPANY. Items arrived not as described. After paying 200 dollars and opening dispute. Seller offered me change for a refund. Company is disrespectful and I am disgusted with how they treated me. They just take your money and send you whatever they want.
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Posted 4 years ago
there should be a zero stars rating. never got the socks, customer service is a joke. a complete waste of time. now i need to dispute the charge on my credit card. DONT ORDER FROM THEM
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Posted 4 years ago
Wish I could give no stars do not order from them I ordered a personalised charm as a present took ages to come back when it finally did it was poor quality and couldn’t make out the picture. waste off money and didn’t get a refund.
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Posted 4 years ago
Ordered a custom photo engraved lighter. Said it would be 8-10 days for delivery. 10 days later and the tracking number they gave me still shows tracking number not found. Silly girl should've checked the reviews before ordering. If I would've known it was made in China I would've avoided the site altogether. Don't waste your time or money.
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Posted 4 years ago
Ordered Moon lamp beginning of December 2019. Received it on 1/15/2020. I understand that they were backlogged. They were not prepared for the massive order count due to their successful advertising campaign around Christmas. That being said, it's a 3D printed moon with an LED in the middle with a USB cord for power. It literally cost's about $3.00 USD to make. When you pay upwards of $50 - $100 on something like this, you are throwing your money away. I paid for overnight shipping from Hong Kong, and that was also a mistake on my part. I'll not be ordering from these folks again, and I suggest that others stay away as well.
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Posted 4 years ago
The 3D moon ball is trash....took over a month to receive it no remote crunched box and the picture is way to small plus you can't actually see the pic when the light is on. Do not order from them Wish I could attach a pic of it
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Posted 5 years ago
The 3D moon with image on it is a total waste of money. I’m sure the rest of their products are similar, as their customer service just writes you off. Do not purchase any products for this company. Not worth the money!
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Posted 5 years ago
Took over a month to receive. Not everything shipped as promised. It came in a broken box with no packaging material inside shipped in a plastic bag. Can't see the pictures of the people on the moon ball and I had to put magnifier glasses on just to see their faces. Poor quality no charger sent said there was a remote and there's no remote. I want my money back. Company is located in Hong Kong and no where does it tell you that until after you order. This was supposed to be a Christmas present to a very special friend who has helped me out and I'm embarrassed to give this to her now. If there is ever a class action lawsuit, count me in!
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Posted 5 years ago
Shipping took forever which I was willing to live with but when the item arrived it wasn't even close to the way they made it look on the web site complete false advertisement and they didn't send everything they were supposed to. STAY AWAY
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Posted 5 years ago
After more than a month wait,I finally received products. It is nothing like what you see on the website. My husband was laughing at me spending 50+ dollars on something which seems from dollar store ...
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Posted 5 years ago
If I could give zero starts I would. I ordered my moon lamp on December 13. Site said it would take 3-5 days to make and up to 8 days for shipping. Today is January 14 and still have not received my order. I guess the box is walking from California to Texas 😑
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Posted 5 years ago
Soufeel is rated 3.7 based on 847 reviews