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Soufeel Reviews

3.7 Rating 859 Reviews
67 %
of reviewers recommend Soufeel
Company Reviews Questions Metrics
3.7
Based on 859 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 78%
Accurate And Undamaged Orders
Greater than 94%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
6 - 12 Hours
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Anonymous
Anonymous  // 01/01/2019
Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Lara Mansilla
Verified Reviewer
“ES UNA ESTAFA NO COMPREIS.Me gustaría compartir con vosotros mi experiencia la cual ha sido nefasta. Encargue una puzzle después de un mes y medio me lleguo. Me gustaria poder compartir con vosotros una foto porque no hay palabras que puedan describir lo que recibí.. es una mancha negra en la cual no se diferencia nada. Reclamé enviándoles la foto original y me dice que era muy oscura la cual no lo es... He pedido una devolución del dinero y solo me han ofrecido 3 euros de los 20 euros que pague... En mi vida he puesto una mala valoración en ningún sitios pero esta empresa me parece unos sinvergüenzas y unos ladrones y gente así no debería tener un negocio aprovechándose de la buena fe de la gente.. espero que mis 20 euros por los menos sean invertidos para que nadie más compre y que no os engañen”
Helpful Report
Posted 4 years ago
Lara Mansilla
Unverified Reviewer
“ES UNA ESTAFA NO COMPREIS.Me gustaría compartir con vosotros mi experiencia la cual ha sido nefasta. Encargue una puzzle después de un mes y medio me lleguo. Me gustaria poder compartir con vosotros una foto porque no hay palabras que puedan describir lo que recibí.. es una mancha negra en la cual no se diferencia nada. Reclamé enviándoles la foto original y me dice que era muy oscura la cual no lo es... He pedido una devolución del dinero y solo me han ofrecido 3 euros de los 20 euros que pague... En mi vida he puesto una mala valoración en ningún sitios pero esta empresa me parece unos sinvergüenzas y unos ladrones y gente así no debería tener un negocio aprovechándose de la buena fe de la gente.. espero que mis 20 euros por los menos sean invertidos para que nadie más compre y que no os engañen”
Helpful Report
Posted 4 years ago
Anonymous
Verified Reviewer
“I purchased a Mother’s Day gift over a month in advance and was tracking it over a month later it gave me my last update that it was “processed through the facility” and nothing after that. It’s been 3 months and I have called them 7 times, left emails and I have gotten no information from them so not only did I spent 80 dollars I will never see again but my mom didn’t get a Mother’s Day gift this year. Sorry mom, this place sucks. If I could rate it 0 I would. I have never written a bad review but if this will get someone’s attention so I can at least get an answer for a refund that would be great. 0/10 Dont recommend.”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“This company is a scam! No product delivered. Stole my money! BUYER BEWARE! They don’t answer their phone calls or emails. I’m not one to write negative reviews. This is actually the first. But the fact that I completely lost over $60 with no explanation is unacceptable. Avoid this company.”
Helpful Report
Posted 4 years ago
Anonymous
Verified Reviewer
“SAME AS BELOW: NEVER RECEIVED MY ORDERS AND NO ONE WILL CONTACT ME! VERY UNHAPPY THAT I DID NOT HAVE MOTHER'S DAY GIFTS TO GIVE.”
Helpful Report
Posted 4 years ago
Anonymous
Verified Reviewer
“Ordered a puzzle 6 weeks ago, still no sign of it and zero communication from their customer service team when I send my weekly inquiry to check on ETA. Beyond disappointed.”
Helpful Report
Posted 4 years ago
Mike
Unverified Reviewer
“Ordered a puzzle. Over a month has passed still no delivery absolutely no customer support would never buy from them again”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“Never received the puzzle that I ordered. Don’t order anything from them.”
Helpful Report
Posted 4 years ago
Adrianne
Unverified Reviewer
“I ordered a photo puzzle for Mother's Day for $42 on April 25th. The description on Soufeel's site said processing would take 4-5 days and shipping would take 8-10. Even assuming worst case scenario (and only counting business days) it should have arrived at the very latest Friday, May 15th. It still has not arrived as of 6/1 (37 days later!!!). When I go to the tracking link, the most recent update is 5/13 when it was marked as "shipped." The page has not updated in weeks. When I sent an email to the company, I only got an automated response saying: "Due to the outbreak of the Novel Coronavirus has greatly affected global shipping, resulting in a sudden reduction in flights, a serious logistics backlog. According to news from each countries' postal service and customs, all orders recently will be delayed due to the virus and it is normal if there is no update as most of orders are now stuck in customs. We request your patience in waiting for your order and your understanding that we are trying our best to push it." I would not have ordered it had I known it would not arrive in time. If the shipping schedules had changed this drastically, Soufeel should have updated their website to reflect those changes. I have been completely unable to get a person on the phone or in a chat. I only get automated emails with no additional information. DO NOT ORDER FROM THIS COMPANY”
Helpful Report
Posted 4 years ago
Quie
Unverified Reviewer
“Do not order anything from the website. I ordered 4 charms April 29 and paid for expedited shipping. Today 5.29.2020. I recieved a package from them that's not even my order. I've been calling & emailing them for past 2 weeks with no response.. terrible!!!!!!!”
Helpful Report
Posted 4 years ago
Nathan
Verified Reviewer
“DO NOT order the canvas pictures!! They come rolled up and wrinkled. You will have to get them mounted as they are just the canvas paper. It would be like hanging up a poster, but after the poster had been rolled up, stepped on and folded. Also, do not order anything expecting it earlier than 21-30 days minimum. I heard some never received their order at all...”
Helpful Report
Posted 4 years ago
Lisa B
Verified Reviewer
“I ordered puzzles that finally arrived after 6 weeks. It's a little explainable with the current crisis, so I tried to be patient. Then they arrive with NO PICTURE. The pieces are in a plastic box with zero idea what puzzle you're putting together. I wanted something to keep me busy but this is ridiculous!”
Helpful Report
Posted 4 years ago
Anonymous
Verified Reviewer
“I got robbed! I ordered a gift and never received it! Called my bank and they wouldn’t cover me for the purchase because I did make it! However the USPS TRACKING number comes up invalid and the when I googled the phone number given to my bank it came up as an Escort Service in Las Vegas!! Stay away from this company!!!”
Helpful Report
Posted 4 years ago
Arlet
Unverified Reviewer
“I ordered a name necklace and I haven’t received any order confirmation or anything related to my order but they already took my money out of my account. I send them an e-mail about it and they never answer”
Helpful Report
Posted 4 years ago
Dolores Ulloa
Verified Reviewer
“Still have not received my order I did 4/30 and to top it off I got an email asking how I liked the product!! Never will I order from here !”
Helpful Report
Posted 4 years ago
W. G.
Unverified Reviewer
“I ordered an item for Mother’s Day on May 2nd and have yet to receive this item. It was so say shipped on the 12th and the company promised to email me a tracking number, now it is the 23rd and have not received my item or a tracking #. STAY AWAY BC I AM THINKING THIS IS A SCAM. What company needs 21 days to get an item to a customer’s door steps? View below the most vague tracking info. with no tracking number to track my package.”
Helpful Report
Posted 4 years ago
EL From California
Verified Reviewer
“A joke. This is a Hong Kong company. Had to dispute through credit card company. Do NOT order anything from them.”
Helpful Report
Posted 4 years ago
Amber
Verified Reviewer
“If you plan on buying a piece of jewellery from Soufeel, I'd highly suggest that you don't, spend your money elsewhere. I ordered their rose gold name necklace, had problems with the colour fading a week after receiving it and was sent a replacement. I received my replacement on the 14/05/2020, I have worn it twice, taken it off when showering and sleeping and yet again the rose gold colour has faded and it is starting to tarnish, after 2 days of wearing it. Very disappointing. Soufeel should probably write a disclaimer stating that it's best that you DON'T wear the jewellery because clearly it's not made for wearing.”
Helpful Report
Posted 4 years ago
Rob Johns
Unverified Reviewer
“Almost a month on my order. Since I emailed them, all of a sudden my email doesn’t pull up ANY tracking now. Luckily, I used PayPal to check out. So I am have them investigate and they will refund me.”
Helpful Report
Posted 4 years ago
Jimmy Lindquist
Unverified Reviewer
“It's coming up nearly a month and still waiting on my order. Anyone looking to order from this place should look somewhere else first! I will not be a returning customer.”
Helpful Report
Posted 4 years ago
Soufeel is rated 3.7 based on 859 reviews
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