Soufeel Reviews

Name: Soufeel
Rating: 3.70

3.7 Rating 847 Reviews

68 %

of reviewers recommend Soufeel

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Metrics

3.7

Based on 847 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours

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Soufeel 5 star review on 20th January 2025

Sara

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a moon lamp and a mirror that reflects a portrait of my choosing when turned on. The order was placed in early December as Christmas gifts. Little did I know that these items are made overseas and it took until mid January to receive them. So expect to wait a VERY long time to receive them. When I received the items, boy was I shocked when I saw the packaging. Both items were taped together and put inside a single shipping bag with no padding or bubble wrap or anything. Absolutely no care was taken into the packaging of items that weee about to be in transit for weeks. When I opened the package, pieces of the items began falling out. I knew things were broken in shipment immediately. The stand for the moon lamp was broken into many pieces. It was quite easy to put back together so that was ok and forgivable. Once assembled the moon lap was actually VERY nice and gorgeous. My friend LOVED it as her Christmas gift. However the mirror was completely shattered and all of the electrical components of the item were gutted and completely useless. My other friend never got his Christmas present and i had to go pick out a new gift for him. Normally this kind of service would receive one or no stars if it were possible. However when I reached out to customer service, Tracy was very kind and helpful in rectifying the situation. She was always professional and understanding. It is because of her that they get the extra star. I would not recommend buying UNLESS they get their stuff together and come up with a much more careful way of shipping the items. Also, to be up front when ordering and on the website the extraordinary amount of time it takes for the items to arrive. I wish I could be writing a better review. But this was genuinely a 2 star transaction and only because of Tracy.”

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Posted 3 years ago

“After waiting almost 2 months for my package it did not only arrive late, but broken. So after all this frustration it got even worst when they told me that they wont give me my money back and that if i wanted to send it back i NEEDED TO PAY THE MAIL FEES. It is a company of scammers that fake most of the reviews online and just send items to influencers to clean a bit their image. So now im left with a horrible product that is damaged, 50 euros less and alot of frustration. PLEASE DO NOT SUPPORT THIS COMPANY.”

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Posted 3 years ago

“I was quite impressed by the photo blanket, the photo print and quality are very nice. It was a gift for my mom and she was really happy with it. It was for Christmas and came a little bit late but not long after Christmas”

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Posted 4 years ago

“Do not buy from this company the jewelry is cheap and turns colour after wearing it no more than 3 times. I bought it for my mum as a birthday present engraved. She has had it less than 6 months and its useless now. Waste of money! don't waste your money or time on this company. I did reach out to them but again they wasn't interested in sorting the issue just happy to take my money. I certainly will not be ordering from that cheap place again. I have photos of my order.”

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Posted 4 years ago

“I will never order from this company again. Shipping took longer than promised, and although the puzzles are pretty, the pieces don't interlock which makes them difficult to assemble. The slightest touch and you may lose your progress. I sent a request to return my puzzles but never got a response. There is no number to call, only an email address.”

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Posted 4 years ago

“I ordered my product at the beginning of December for Christmas, it is now almost half way through January and I still have not received my parcel or even an email back with any information on its whereabouts. I have tried to contact "customer service" multiple times now to no avail. This is clearly not a business that anyone should be purchasing from. I am almost worried that it is a complete scheme to steal peoples money. I am incredibly disappointed and annoyed.”

Helpful Report

Posted 4 years ago

“Ordered first week of December, still nothing.. Yet they sent an email asking if I can review the items I ordered. I would if I had them!! No way to track them either.. Would like my money back atleast if I am not going to be recieving my items..”

Helpful Report

Posted 4 years ago

“Do not order anything from this company. I ordered my sister and my best friends Christmas presents from here on The 5th of December. It is now January 8th and I still not have received my order. The tracking is also terrible it’s telling me my package went from France to unknown ?? I do not live anywhere near france. I have never been so frustrated with a company in my life. It’s super embarrassing when I keep having to tell people that I have not received their present. I never ever write reviews on company’s but I had to for this one. When I emailed them to tell them my problem I got a crappy email back from them that didn’t make me feel any more reassured that I was going to get my package. Terrible company”

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Posted 4 years ago

“I wish I read all the reviews before ordering my item! I placed my order on 12/14/20 and paid 23.95 for 2-4 day shipping. After not receiving my item, I contacted them and they said it takes 5-7 days and then once the item is complete then it will be here in 2-4 days. The product did not ship for 11 days, and then it took another 10 days to arrive! The company said it is out of their control and would not refund my shipping fee. How do you charge someone more than the actual item for expedited shipping if it is not guaranteed and not in your control? This company is located in China but it says New york! Complete scam! The item was not even the way I was hoping! A christmas gift to my boss that did not even arrive until after New years! I will never order from here again”

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Posted 4 years ago

“High quality product”

Helpful Report

Posted 4 years ago

“My father passed away suddenly the end of November. I placed 2 orders. One for some items for me and one for gifts for family members in rememberance of my dad. Now we are into January I haven’t received either order even though I got emails that they shipped. I have emailed and called soufeel customer service several times. No one has called or emailed me back. I am so frustrated. I will never order from this company again.”

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Posted 4 years ago

“Ich habe diese Ohrringe und meine Mutter liebte sie so sehr, dass ich die gleichen Ohrringe für sie kaufte. Sie mag sie wirklich, sie sind so viel schöner als auf dem Hauptfoto. Wirklich hübsch und eine schöne Art, dein Outfit zu verstärken. Gut für den Alltag, wenn Sie etwas Größeres wünschen, um Ihr Kleid zu dekorieren. Und wirklich mühelos elegant. Ohrringe haben eine gute Größe und sehen teurer aus als sie sind. Beeindruckt von der Verpackung und der dazugehörigen Reinigungskleidung! Kam gut verpackt und ein internes Geschenk wie Box, aber sehr schön.”

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Posted 4 years ago

“Excellent communication on process and delivery. The product is better than expected, Would I recommend ordering from this company/products. 100% yes.”

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Posted 4 years ago

“Ordered 3 x Puzzle cubes for friends and Family this Christmas, which they all loved and were a fantastic sticking filler. I ordered them from the UK in the middle of December and they still arrived before Christmas (on Christmas Eve!). Thankyou so much for offering such a great product and getting it to me as quickly as you did from the US.”

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Posted 4 years ago

“I thought you did an excellent job on my husbands wallet with our pictures and verse”

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Posted 4 years ago

“Fast and efficient communication.”

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Posted 4 years ago

“I ordered a personalized sequin pillow. For the price, I could not be happier. It turned out great! The shipping did take a bit longer than expected.”

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Posted 4 years ago

“My order was shipped on time. Although there was a delay in delivery, it was NOT the fault of Soufeel, it was the post office that caused the delay. Once I reached out to Tracy in customer service my problem was resolved & my package arrived rather quickly. Tracy was helpful & kept me informed. My products arrived & are absolutely perfect! I will be giving these as gifts & am super excited for my friends to get them. Thank you Soufeel for the quality products & most of all, for the terrific customer service that I received!”

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Posted 4 years ago

“My husband bought me a key ring for Christmas with a picture of my dog who passed away this year. They have cut the top of her head off and it look ridiculous, even though he altered the photo to fit in the box they give you. They claim to handmake the items but there is absolutely no way it is handmade as if someone handmade it they would question the position. No confirmation email sent with the image they would use etc. No refund or offer to rectify even given the circumstances. DO NOT USE THIS COMPANY!”

Helpful Report

Posted 4 years ago

“This place is terrible it says 5-8 business days for shipping not over a month. I ordered december 6th and still have not received it. It doesn’t even said the USPS has received it. Very upsetting it was supposed to be to be a christmas gift.”

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Posted 4 years ago

Soufeel is rated 3.7 based on 847 reviews