Soufeel Reviews

Name: Soufeel
Rating: 3.68

3.7 Rating 859 Reviews

67 %

of reviewers recommend Soufeel

Company Reviews

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Metrics

3.7

Based on 859 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours

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Soufeel 1 star review on 26th March 2025

Neil MacHenry

Soufeel 5 star review on 20th January 2025

Sara

Soufeel 1 star review on 9th January 2025

Arturo Verduzco

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a necklace in January for Valentine’s Day kept getting told due to corona virus they couldn’t ship till February 17th than said they couldn’t ship till later in the month than got a email saying I should get a tracking number in a week that week came and on the website they keep pushing the ship date back can’t even get a response”

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Posted 5 years ago

“FRADULENT COMPANY!!! Buyers beware!!! My daughter ordered a necklace a month ago and has never received it. We continue to call customer service without any response as well as emailing them.”

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Posted 5 years ago

“Never again am I ordering from this Company as I ordered necklace personalise for my niece 18th that was on 24th January 2020 and I’m still waiting for my item I have email but not had a reply yet”

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Posted 5 years ago

“Terrible terrible terrible is all I can say. I emailed saying I wanted a refund of my money because I needed it on Valentine’s Day and it still didn’t get there. They then put it ON HOLD. If I could give negative ratings I would. Beyond ridiculous company.”

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Posted 5 years ago

“Absolutely terrible company. The delivery times are extremely misleading, even when you pay extra for their "recommended" faster delivery option. Don't make the same mistake I made, they really are as bad as the reviews say. I would also review the actual product too, but it hasn't arrived yet after a month of saying it is still in production. Would give zero stars if I could.”

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Posted 5 years ago

“Ordered a gift 4 weeks ago- paid for expedited shipping. Continue to get an automated response. Can’t even ask for a refund because no one will personalize communication. FRAUD”

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Posted 5 years ago

“Customer service is a load of rubbish. I've sent them a mail on Tuesday just gone and yet to get back to me. Very very poor!”

Helpful Report

Posted 5 years ago

“Not reliable. Paid nearly 46$ and ordered a personalised wallet for my husband as a Valentine’s Day gift. Today is 20 th of February still no idea weather it will come or not . I can’t even track it also. Won’t recommend it to anyone.”

Helpful Report

Posted 5 years ago

“terrible service. I bought a key ring for my husband. on January 28. It would arrive in 5 to 8 business days. . today is February 19 and I'm still waiting. terrible not being able to meet their stipulated dates. It was a gift that I had to give on 15. Well, I said nothing. It is terrible that it will be a month and still nothing. I never buy again. and I do not recommend it at all. because they lie”

Helpful Report

Posted 5 years ago

“Paid $60 AUD for a valentines gift.... NO tracking number... NO confirmation email..NTHING except taking your money!!!!! DO NOT BUY FROM THESE LIARSQ!!!”

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Posted 5 years ago

“DO NOT ORDER FROM THESE FOOLS!!! They're not transparent, they keep feeling me EXCUSES as to why they're unable to process my request AND it's taking over a MONTH to complete my request. Shady business!! I will NEVER order again!!!”

Helpful Report

Posted 5 years ago

“Wouldn't recommend anyone buy from this site. Unless you don't mind waiting a month for order to arrive.”

Helpful Report

Posted 5 years ago

“I initially ordered with a 3-5 day production and another 3-5 day shipping agreement explicitly stated on their online order/website. They emailed me 7 days later to tell me the item just started production with a 9-11 processing time and 2-4 day shipping. Again, I received the email AFTER the item started production (a full week after I ordered the product making delivery a full 3 weeks or more as opposed to a max of 10 days as expected when initially ordered). Therefore when I tried to cancel it due to the deceptive timeline, they obligated me to a 30% cancellation penalty since the product was already in production. If they weren’t going to meet their timeline obligation, they should have emailed me BEFORE starting production so that I could decide whether or not to continue with the order. Does not even come close to what is in their website and order form. Regardless of the product quality, I will not order from them again nor will I recommend them to ANYONE!”

Helpful Report

Posted 5 years ago

“I’m on a fixed income and placed a order on Jan 18 with a processing time of 8-9 days. Well needless to say that has changed several times along with the ship date. Also no communication from this company about the reasons for the delays, unless I initiated it. Still don’t have the items I ordered. DO NOT DO BUSINESS WITH THEM YOU WILL REGRET IT!”

Helpful Report

Posted 5 years ago

“On a fixed income. Ordered 2 items for my son’s birthday gift on Jan 18. Processing time was 8-9 business days, well it’s still in processing and my ship date has changed 3 times. My son’s birthday has come and gone, but I’m taking the blame because I should have read the reviews on this company. DO NOT DO BUSINESS WITH THIS COMPANY YOU WILL REGRET IT!”

Helpful Report

Posted 5 years ago

“It’s been a month since I ordered my watch and have not received it! I also requested a refund and no answer!! I’m very upset spend $60 on a watch I never received and they won’t provide my money back either! Stay away!!”

Helpful Report

Posted 5 years ago

“I ordered a moon before Christmas and still have not recieved it cant get in contact with anybody or even a return call or my money back”

Helpful Report

Posted 5 years ago

“SCAM COMPANY. Items arrived not as described. After paying 200 dollars and opening dispute. Seller offered me change for a refund. Company is disrespectful and I am disgusted with how they treated me. They just take your money and send you whatever they want.”

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Posted 5 years ago

“there should be a zero stars rating. never got the socks, customer service is a joke. a complete waste of time. now i need to dispute the charge on my credit card. DONT ORDER FROM THEM”

Helpful Report

Posted 5 years ago

“Wish I could give no stars do not order from them I ordered a personalised charm as a present took ages to come back when it finally did it was poor quality and couldn’t make out the picture. waste off money and didn’t get a refund.”

Helpful Report

Posted 5 years ago

Soufeel is rated 3.7 based on 859 reviews