Soufeel Reviews

Name: Soufeel
Rating: 3.70

3.7 Rating 847 Reviews

68 %

of reviewers recommend Soufeel

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Metrics

3.7

Based on 847 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours

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Soufeel 5 star review on 20th January 2025

Sara

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This company is very shady. It lied on timing (not delivering for almost 1 month 20 business days), I called 5 business days in and they said they have not created the puzzles yet, that it would take another 5 business days. Then when I asked for a refund, they told me I would have to pay a 30% fee for materials even though the puzzle wasn't made yet. When I called them out on that, they lied and said that actually the puzzles were made. Just so they could take 30%. DO NOT ORDER FROM THEM.”

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Posted 4 years ago

“THEIR 100% GUARANTEE IS A LIE!!! I asked for a refund right after ordering because I noticed the website pricing was not right with what I was charged. I was told they would not refund because the order was in production (but 10 days later they haven't even printed it yet). The 100% guarantee is a lie. No reason I should not have had a refund, they don't care. Get your puzzle else where!!! I still have not received puzzle, and still do not have a refund. I am posting my review EVERYWHERE I can so others will know you don't care about customers, only their money!”

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Posted 4 years ago

“It’ll be awhile to get to you but it’s worth the wait”

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Posted 4 years ago

“Wish I could give zero stars. I ordered almost a month ago and have yet to receive it. I never received a confirmation email that they even got the order, but they took the money out right away. I had to email them to see what was going on (after paying expedite shipping), and they said it would ship out April 12. Never got an email so I emailed April 14, and they said it was in “quality check” and it would be another 4-5 days. After six, I still hadn’t gotten an update and emailed to just cancel the order and send me a refund. They refused and claimed that the coronavirus was delaying the order (why give me those shipping dates then? And this was the first time they said it was delayed due to covid). They said all companies are delayed because of covid (UNTRUE, they’re the only online order I’ve placed that seems to be delayed). Well, here we are 24 days later...still no tracking number, can’t access my order and they’re saying that I basically just have to sit around and wait. They’re refusing to refund me, even for the shipping. 100% do NOT recommend.”

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Posted 4 years ago

“I am very pleased with my photo charms they are reasonably priced and delivered quickly”

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Posted 4 years ago

“Rep changed my address , very helpful!”

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Posted 4 years ago

“I ordered an unwanted gift and asked for a refund and it was back in my bank in 7 days”

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Posted 4 years ago

“I have ordered quite a few charms from Soufeel and have never been disappointed, the quality is very good! I recently ordered a new picture charm with engraving on the back. Unfortunately I put the wrong date on the engraving so I sent an email regarding the change I’d like to make. I was advised I’d hear back within 24-48 hours but received an email back within 8 hours from Tracy which I was very pleased with. She was very helpful in assisting me to amend my order which was my mistake and nothing seemed a chore, she was great! Her customer service was of a great standard, very friendly and willing to help which made me feel at ease sending her my emails regarding my order. As I have bought charms before and never been disappointed, the experience I have had this time again has not put me off and I will definitely be ordering again. Thank you very much.”

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Posted 4 years ago

“Love this app I have ordered over 20 charms love every one”

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Posted 4 years ago

“This Siri has been so helpful to me ,they sorted out my problem & for that I am so thankful ,the staff are so friendly & do all they can to help ....”

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Posted 4 years ago

“I am happy with customer service , they respond so fast and really helpful.”

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Posted 4 years ago

“I placed an order on February 7th. It’s April 13th and the order still hasn’t arrived. The oder shipped on March 14th. I understand a pandemic started so I’ll forgive the delay in shipping time but your shipping timelines state 5-8 business days....it’s been 21. Don’t even want the product at this point just my money back.”

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Posted 4 years ago

“The customer service was prompt and helpful.”

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Posted 4 years ago

“No item delivered taken my money and then say I haven't clicked the insurance on the item I never seen or heard of ever says delivered I live in apartments that would need fully gained access to get into my home and nothing has arrived soufeel is not bothered what so ever and says it royal mails problem they have taken my money and fobbed me off disgusting do not order from them what so ever my family has before and the quality of the item and pictures are not great at all go else where”

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Posted 4 years ago

“Tracy from customer service is very helpful. A little problem but dealt with very well and problem soon sorted. Would recommend”

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Posted 4 years ago

“My product was lost during transmit and they quickly responded and said they would ship a new one! Looking forward to receiving the actual product, but customer service has been great!”

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Posted 4 years ago

“I contacted soufeel in regards to an issue and Tracey was amazing and helped resolve my issue instantly within the space of 24 hours. Great service.”

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Posted 4 years ago

“I spoke to a lady called tracy throughout my time with soufeel. She was amazing at her job and got straight down to the point of what was wrong and if i needed any help. I always order from soufeel and nothing has ever been wrong apart from one necklace i ordered, the picture was fading after just few months of wearing it. Tracy sent out a replacement free of charge with no hassel. Will still order from soufeel in the future.”

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Posted 4 years ago

“Yes Iam very hAppy”

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Posted 4 years ago

“Great customer service received and quick response to any query bought to attention. Would reccomend”

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Posted 4 years ago

Soufeel is rated 3.7 based on 847 reviews