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Soufeel Reviews

3.7 Rating 859 Reviews
67 %
of reviewers recommend Soufeel
Company Reviews Questions Metrics
3.7
Based on 859 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 78%
Accurate And Undamaged Orders
Greater than 94%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
6 - 12 Hours
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Anonymous
Verified Reviewer
“Terrible shipping time!”
Helpful Report
Posted 4 years ago
Tiffany
Unverified Reviewer
“I ordered a watch over a month ago, and haven't got a message, that it would be delivered for about two weeks, when I asked the customer support, when they would deliver the package. They told me that things would be difficult because of Corona, which is understandable. Today I got the watch and I have to say: the engraving is wonky at best. The "wooden present box" was a cartboard box. This made the whole present rather... Pathetic...”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“Terrible!! ordered photo puzzle a week ago as Mother’s Day gift. Just got email tell me the size ordered is not available and has been cancelled. Also My PayPal was charged by a company All Chinese characters first. I wonder if it’s an online scam.”
Helpful Report
Posted 4 years ago
Jordan
Unverified Reviewer
“Worst company does not send you package on time and they don’t update the the shipping”
Helpful Report
Posted 4 years ago
Dominique
Verified Reviewer
“I ordered my necklace over 5weeks ago I've emailed a few times now the only 1 response i got was it takes 5to8 business day well it's fair to say it's gone well past that at this point I don't want the necklace I want my money I'm not happy at all and will never order again”
Helpful Report
Posted 4 years ago
Christina
Verified Reviewer
“Great service!”
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Posted 4 years ago
Jacob Beltran
Unverified Reviewer
“Great service”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“This company is very shady. It lied on timing (not delivering for almost 1 month 20 business days), I called 5 business days in and they said they have not created the puzzles yet, that it would take another 5 business days. Then when I asked for a refund, they told me I would have to pay a 30% fee for materials even though the puzzle wasn't made yet. When I called them out on that, they lied and said that actually the puzzles were made. Just so they could take 30%. DO NOT ORDER FROM THEM.”
Helpful Report
Posted 4 years ago
Anonymous
Verified Reviewer
“Was very easy to order and I even had to modify I forgot to add another picture to the puzzle and in less than 24 hours it was modified and they began making the product. Customer service has been great thus far!”
Helpful Report
Posted 4 years ago
Anonymous
Verified Reviewer
“This company is very shady. It lied on timing (not delivering for almost 1 month 20 business days), I called 5 business days in and they said they have not created the puzzles yet, that it would take another 5 business days. Then when I asked for a refund, they told me I would have to pay a 30% fee for materials even though the puzzle wasn't made yet. When I called them out on that, they lied and said that actually the puzzles were made. Just so they could take 30%. DO NOT ORDER FROM THEM.”
Helpful Report
Posted 4 years ago
Kay
Verified Reviewer
“THEIR 100% GUARANTEE IS A LIE!!! I asked for a refund right after ordering because I noticed the website pricing was not right with what I was charged. I was told they would not refund because the order was in production (but 10 days later they haven't even printed it yet). The 100% guarantee is a lie. No reason I should not have had a refund, they don't care. Get your puzzle else where!!! I still have not received puzzle, and still do not have a refund. I am posting my review EVERYWHERE I can so others will know you don't care about customers, only their money!”
Helpful Report
Posted 4 years ago
Jacob Beltran
Unverified Reviewer
“It’ll be awhile to get to you but it’s worth the wait”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“Wish I could give zero stars. I ordered almost a month ago and have yet to receive it. I never received a confirmation email that they even got the order, but they took the money out right away. I had to email them to see what was going on (after paying expedite shipping), and they said it would ship out April 12. Never got an email so I emailed April 14, and they said it was in “quality check” and it would be another 4-5 days. After six, I still hadn’t gotten an update and emailed to just cancel the order and send me a refund. They refused and claimed that the coronavirus was delaying the order (why give me those shipping dates then? And this was the first time they said it was delayed due to covid). They said all companies are delayed because of covid (UNTRUE, they’re the only online order I’ve placed that seems to be delayed). Well, here we are 24 days later...still no tracking number, can’t access my order and they’re saying that I basically just have to sit around and wait. They’re refusing to refund me, even for the shipping. 100% do NOT recommend.”
Helpful Report
Posted 4 years ago
Tracy
Unverified Reviewer
“I am very pleased with my photo charms they are reasonably priced and delivered quickly”
Helpful Report
Posted 4 years ago
April
Unverified Reviewer
“Rep changed my address , very helpful!”
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Posted 4 years ago
Levi
Unverified Reviewer
“I ordered an unwanted gift and asked for a refund and it was back in my bank in 7 days”
Helpful Report
Posted 4 years ago
Nicola
Verified Reviewer
“I have ordered quite a few charms from Soufeel and have never been disappointed, the quality is very good! I recently ordered a new picture charm with engraving on the back. Unfortunately I put the wrong date on the engraving so I sent an email regarding the change I’d like to make. I was advised I’d hear back within 24-48 hours but received an email back within 8 hours from Tracy which I was very pleased with. She was very helpful in assisting me to amend my order which was my mistake and nothing seemed a chore, she was great! Her customer service was of a great standard, very friendly and willing to help which made me feel at ease sending her my emails regarding my order. As I have bought charms before and never been disappointed, the experience I have had this time again has not put me off and I will definitely be ordering again. Thank you very much.”
Helpful Report
Posted 5 years ago
Lakeisha
Unverified Reviewer
“Love this app I have ordered over 20 charms love every one”
Helpful Report
Posted 5 years ago
Ann Clark
Unverified Reviewer
“This Siri has been so helpful to me ,they sorted out my problem & for that I am so thankful ,the staff are so friendly & do all they can to help ....”
Helpful Report
Posted 5 years ago
Anonymous
Verified Reviewer
“I am happy with customer service , they respond so fast and really helpful.”
Helpful Report
Posted 5 years ago
Soufeel is rated 3.7 based on 859 reviews
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