Soufeel Reviews

Name: Soufeel
Rating: 3.70

3.7 Rating 847 Reviews

68 %

of reviewers recommend Soufeel

Company Reviews

Questions

Metrics

3.7

Based on 847 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours

Visit Website

Write Your review

Tell us how Soufeel made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Soufeel 5 star review on 20th January 2025

Sara

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service is excellent, delivery was on time, all issues solved with no problems. Definitely be shopping here again. :)”

Helpful Report

Posted 5 years ago

“Helped me get the perfect gift for a special person.”

Helpful Report

Posted 5 years ago

“I was pleased with the support service very much.”

Helpful Report

Posted 5 years ago

“Thank you for being so quick to process my order, and it arrived at exactly on Time...The phone case and the pop socket was gorgeous..Unfortunately the pop socket picture fell off and I messaged u guys and the quick response and offered to replace the item for me..Look forward in receiving the pop socket again..Highly recommend u guys..”

Helpful Report

Posted 5 years ago

“Hi,your service ,take customers money when you try to return item 47.oo and more you got your money and the 3 wigs I order got that too no returnTry many times to contact you all And I KNOW you got your money and you got the wigs I. Mail back, Not good .return my money”

Helpful Report

Posted 5 years ago

“i will surely buy from here again”

Helpful Report

Posted 5 years ago

“Great customer service great quality stuff at awesome prices love Soulfeel!!! Fast shipping”

Helpful Report

Posted 5 years ago

“Very great company. I loved how the necklaces turned out. When paint chipped off of one of the necklaces, they sent me a replacement with no hassle. Strongly suggest for any of your jewelry needs.”

Helpful Report

Posted 5 years ago

“Great company!!”

Helpful Report

Posted 5 years ago

“I am very sad to write this review because I love these products but the customer service is horrible. Specially from a rep named Jacky. I felt I need to attach this email from her after reaching out because I was charged for a product they offered to me for free. Since I unknowingly completed the checkout incorrectly I was charged $61. I didn't even realize I was charged until Paypal started calling me about not making a payment. At this point they have already sent me another product for free. I thought this would be an easy fix but Jacky rudely let me know it was MY FAULT and they aren't fixing it. I had to reach out to Paypal because she will not issue a refund. I never had a company reply with such a rude email in my life. I work with businesses every day with my marketing job and this just blew me away. I need to share this experience to hopefully worn the next person.”

Helpful Report

Posted 5 years ago

“First off I would like to say I deleted my old review because they offered me 5% of my money back to do so. It took from May 2nd- May 28th to receive some of my items not even all and a bunch of going back and forth with a woman named Tracy to even get it. I revived 2 out of 4 items that I purchased and the ones I got were horrible. The images look different from the ones I sent and the quality of the items is terrible. Looks like they purchased their wallets from dollar tree. This is an absolute waste of money and time. Order from a different more professional company. THESE ITEMS WERE SUPPOSE TO BE FOR FATHERS DAY LIKE THEY ADVERTISE BUT I HAD TO GO THROUGH HELL TO EVEN GET THEM ON THE THE 28th which is almost 2 weeks later and still didn’t get all my items. THIS PLACE IS ALL AROUND TRASH. I will be contacting the BBB”

Helpful Report

Posted 5 years ago

“Well the item took forever to come. Once there it looked nice but with few months it is badly tarnished and no cleaning cloth can bring it back to life. I went to write a review on their site, I see they don’t display and review less than four stars. That’s misleading. Do not purchase, you are wasting your money”

Helpful Report

Posted 5 years ago

“Absolutely amazing company! Product quality is great, order received within 15 days and good customer service”

Helpful Report

Posted 5 years ago

“Awesome! I ordered a watch with a pic I sent them and it turned out great! I highly recommend this company! Customer service is amazing!!! Will use them again!”

Helpful Report

Posted 5 years ago

“Do not buy the personalized watches. The Scare team is very faint and unprofessional looking. The outline of my granny’s shirt is missing and soufeel stated nothing can be done.”

Helpful Report

Posted 5 years ago

“Do not order from these , they are thieves , I am taking them to court”

Helpful Report

Posted 5 years ago

“Well I ordered a necklace for my partner for Valentine’s Day and paid for fast track delivery and still haven’t received it I emailed them and got an alternative email back so emailed again and no reply there’s not even a phone number on website for me to call really disappointed and upset if I could leave less stars I would.”

Helpful Report

Posted 5 years ago

“I ordered a charm on 27 January 2018 and it still has not arrived I contacted them multiple times and they did not answer , what steps can I take to get a refund”

Helpful Report

Posted 5 years ago

“I bought charms from this site and very didsapointed with my jewerey it has all god a red colour I took to shop and they said they are brass the company are very unhelpful”

Helpful Report

Posted 5 years ago

“Brought my mum bracelet and 5 charms my mum is 86 and these pictures were sentimental to her mist charms gone black tge itgers have gone a red colour took them to the jewerey shop said none of them were silver I sent all pics to soufeel said sorry 90 day guarantee finished would not recommend these charms stick with pandora”

Helpful Report

Posted 5 years ago

Soufeel is rated 3.7 based on 847 reviews