Soufeel Reviews

Name: Soufeel
Rating: 3.68

3.7 Rating 859 Reviews

67 %

of reviewers recommend Soufeel

Company Reviews

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Metrics

3.7

Based on 859 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours

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Soufeel 1 star review on 26th March 2025

Neil MacHenry

Soufeel 5 star review on 20th January 2025

Sara

Soufeel 1 star review on 9th January 2025

Arturo Verduzco

Anonymous

Anonymous // 01/01/2019

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“I love the customer service”

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Posted 5 years ago

“i was worried my package was taking too long, and when i emailed them for assistance, i received a very helpful email! :)”

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Posted 5 years ago

“Soufeel are a pleasure to deal with their products are amazing and so beautiful”

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Posted 5 years ago

“Great customer service. Always helpful”

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Posted 5 years ago

“Always very helpful. Great customer service”

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Posted 5 years ago

“I got my order they way I wanted it to be. Thanks a lot. I would recommend this app to everyone.”

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Posted 5 years ago

“Customer service is really nice and friendly”

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Posted 5 years ago

“Customer service is really nice and helpful”

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Posted 5 years ago

“Customer service is excellent, delivery was on time, all issues solved with no problems. Definitely be shopping here again. :)”

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Posted 5 years ago

“Helped me get the perfect gift for a special person.”

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Posted 5 years ago

“I was pleased with the support service very much.”

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Posted 5 years ago

“Thank you for being so quick to process my order, and it arrived at exactly on Time...The phone case and the pop socket was gorgeous..Unfortunately the pop socket picture fell off and I messaged u guys and the quick response and offered to replace the item for me..Look forward in receiving the pop socket again..Highly recommend u guys..”

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Posted 5 years ago

“Hi,your service ,take customers money when you try to return item 47.oo and more you got your money and the 3 wigs I order got that too no returnTry many times to contact you all And I KNOW you got your money and you got the wigs I. Mail back, Not good .return my money”

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Posted 5 years ago

“i will surely buy from here again”

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Posted 5 years ago

“Great customer service great quality stuff at awesome prices love Soulfeel!!! Fast shipping”

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Posted 5 years ago

“Very great company. I loved how the necklaces turned out. When paint chipped off of one of the necklaces, they sent me a replacement with no hassle. Strongly suggest for any of your jewelry needs.”

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Posted 5 years ago

“Great company!!”

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Posted 5 years ago

“I am very sad to write this review because I love these products but the customer service is horrible. Specially from a rep named Jacky. I felt I need to attach this email from her after reaching out because I was charged for a product they offered to me for free. Since I unknowingly completed the checkout incorrectly I was charged $61. I didn't even realize I was charged until Paypal started calling me about not making a payment. At this point they have already sent me another product for free. I thought this would be an easy fix but Jacky rudely let me know it was MY FAULT and they aren't fixing it. I had to reach out to Paypal because she will not issue a refund. I never had a company reply with such a rude email in my life. I work with businesses every day with my marketing job and this just blew me away. I need to share this experience to hopefully worn the next person.”

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Posted 5 years ago

“First off I would like to say I deleted my old review because they offered me 5% of my money back to do so. It took from May 2nd- May 28th to receive some of my items not even all and a bunch of going back and forth with a woman named Tracy to even get it. I revived 2 out of 4 items that I purchased and the ones I got were horrible. The images look different from the ones I sent and the quality of the items is terrible. Looks like they purchased their wallets from dollar tree. This is an absolute waste of money and time. Order from a different more professional company. THESE ITEMS WERE SUPPOSE TO BE FOR FATHERS DAY LIKE THEY ADVERTISE BUT I HAD TO GO THROUGH HELL TO EVEN GET THEM ON THE THE 28th which is almost 2 weeks later and still didn’t get all my items. THIS PLACE IS ALL AROUND TRASH. I will be contacting the BBB”

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Posted 5 years ago

“Well the item took forever to come. Once there it looked nice but with few months it is badly tarnished and no cleaning cloth can bring it back to life. I went to write a review on their site, I see they don’t display and review less than four stars. That’s misleading. Do not purchase, you are wasting your money”

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Posted 5 years ago

Soufeel is rated 3.7 based on 859 reviews