Studio Reviews

Name: Studio
Rating: 1.29

1.3 Rating 1,537 Reviews

7 %

of reviewers recommend Studio

Company Reviews

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Metrics

1.3

Based on 1,537 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 57%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Studio 2 star review on 7th September 2024

Ali

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“ordered and item on sale. order updates not changing so chased up to be told item out of stock. Item still being advertised for sale.. Chasing for a refund now”

Helpful Report

Posted 11 months ago

“Ordered 2 sofas and a coffee table on the 5 of November. 27 today and I still haven’t received my order every time I get in touch with them they keep saying we will look in to in. Ask for refund no answer will be going to trading standards as they have kept the money without delivering the goods keep away from these scammers.”

Helpful Report

Posted 11 months ago

“Orders 2 units 6 weeks later still nothing after trying to contact them constantly saying wait a few days. Then they told me they were delivered and to write a complaint then I spoke to someone after that telling them I want tracking evidence photo evidence times as I have cameras then they said they hadn't been sent and they'll get in touch with warehouse. Then they said the warehouse was having issues then I'd have to wait abit longer then said there not available. Bit I was still paying for these items and the whole delivery disappeared off my account and they wouldn't answer me why or yo get it back on considering that was more items in that order. Very shady. Also waiting on a return for a bin that went rusty within weeks. I shopped here for 15 years and no more can't trust them”

Helpful Report

Posted 11 months ago

“I placed an order did not receive two of the items only way to contact was live chat who were extremely unhelpful and kept repeating "yes we see its ordered please be patient" or e mail customer services who only reply with "you need to contact financial services" when you contact "financial services" they tell you to contact "order dept customer services" so obviously none of the staff know whats going on or have an answer !!! The order then disappears off the system but they do not remove the outstanding items from your balance and have the audacity to charge you the for the item plus interest (for items you have not received !!!!!!) for NON PAYMENT ...also beware of ordering larger items as you have to contact customer services for return of item instructions...they DO NOT send you any instructions so again charged item plus interest for something that you wish to return so my advice AVOID AVOID AVOID I certainly will not be purchasing again they have ripped me off”

Helpful Report

Posted 11 months ago

“Ordered a Christmas tree on 7th november payed in full for it and heard nothing since opened a credit account and got all my goods in 3 days so if u pay in full u don't get ur order”

Helpful Report

Posted 11 months ago

“I’ve already posted my views on here regarding this Ruthless company, I just wanted to say, if you haven’t already done so, please make sure you take screenshots of your account as once you query anything with them, your order and your payment will disappear from your account. Please look on citizens advice page, it’s so helpful and will guide you all the way, It’s helped me and saved me having to deal with these savages,Good luck everyone”

Helpful Report

Posted 11 months ago

“Item arrived smashed. Was not packaged atall so was bound to get damaged. Live chat, 3 different people all with an attitude and none helpful. Will not use again.”

Studio 1 star review on 23rd November 2023

Helpful Report

Posted 11 months ago

“Ordered a tv for my youngs birthday this sunday. 12 days now and order still processing even though they took my money. I can not afford another present and his birthday is on sunday. No customer service at all. Wish id never purchased from them. Feel like crying. I hate studio, don't recommend to anyone. Boycott this sham awful company”

Helpful Report

Posted 11 months ago

“Ordered an air fryer and a child’s bag cost 110.00 never got the items they have vanished of my order list but they have put it on my bill tried contacting them numerous times and got nowhere”

Helpful Report

Posted 11 months ago

“Absolutely the worst place I have ever ordered from, ordered 3 piece wardrobe set nearly 3 months ago and third part still not delivered. The webchat and email to contact them is absolutely useless. Do not use this company ,complete rip off!!”

Helpful Report

Posted 11 months ago

“Incorrect order was sent to us. Our order never arrived. Spent WEEKS trying to contact Studio but they are ignoring their emails and ignoring all facebook complaints. There automated response asks you to message privately and they ignore that. At this point, and given the level of reported issues on facebook, this is nothing more than a scam company.”

Helpful Report

Posted 11 months ago

“Pity I have to leave 1 star. They are an ABSOLUTE DISGRACE!! Wish I had read all of the terrible reviews before I ordered. Like many others I ordered items, received an email saying the courier had got them then on the day of delivery I get an email saying 2 items are out of stock. They are getting innocent customers to buy things, knowing full well they are out of stock. They are taking their money , gaining interest in the bank then not refunding the money. I think it's about time Trading Standards were involved .”

Helpful Report

Posted 11 months ago

“Terrible to contact ..no telephone customer service ... been trying to change my password (as requested by email from them last week .. no luck still ... they will soon sort it when the bill is due . .. longtime customer who's very Unsatisfied with studio”

Helpful Report

Posted 11 months ago

“I placed an order on the 17th september 23 and every thng was in stock then got an email to say two items were out of stock and other item will be posted in a few days I have constantly been on to the web chat and got the same auto rubbish saying they have moved to a new system and items will be sent out within a few days .I had to phone financial department as i got a statement in to say i owed them for the goods I had not received I had to pay the full amount as they would charge me interest even though I have still not received the goods and it is now the 22 november 23 The company is a complete sham when this is all sorted out i will never shop with studio again”

Helpful Report

Posted 11 months ago

“Minus10 stars from me, DO NOT order from this company they take your money and don’t deliver your goods. When you e mail them you get a generic response, phone lines have been taken down. People getting ripped off and it’s up to us victims of these pirates to make sure that we don’t let others suffer at the hands of these Ruthless people. I am reporting this to Trading Standards and urge of all you to do the same or they will continue to do this. I fought with them for over 5 weeks, they still didn’t get back to me so I have sorted it out another way now, I’m not putting up with their rubbish YOU ARE A ABSOLUTE DISGRACE STUDIO”

Helpful Report

Posted 11 months ago

“Ordered a present for my daughter. It was in stock when I ordered but next day my account said it was out of stock. The following day it said no longer available. I sent them a message through FB and was told it was in stock and I would get it shortly. Nothing changed for days. I messaged again and asked for a refund. They said no and that it was in stock and would be sent out shortly. Today had an email to my old email address saying it had been cancelled due to lack of stock. I sent them a message as there was no mention of a refund. They said they had a new system and it would take some time to get my refund. Disgusting company. Will never use again and will advise everyone I know not to use them too.”

Helpful Report

Posted 11 months ago

“I have to agree with all the other complaints, what is going on! Since the take over it has been diabolical. Ordered something and not arrived, tried chasing and like everybody else get the automated message that I will have to wait. Luckily I've not paid for it yet but have received the bill which is due by 11th Dec. My guess is they will charge interest on this item that I'm not in receipt of. I told them I'm not paying anything until I receive the item and they can whistle for any interest they add to it, but my message won't go anywhere so it's a waste of time really responding. Apparently you can't cancel the order so I can't go and buy another one in case it does turn up (not holding my breath). I feel sorry for the people who have ordered Christmas presents for children that it appears they are unlikely to get any time soon.”

Helpful Report

Posted 11 months ago

“Avoid! Absolutely scam! Order still has not been dispatched after 3 weeks. Item does not even exist. All they seem to do is take your money and lie to you. Speak to an agent on the online chat and all they do is end the chat.”

Helpful Report

Posted 11 months ago

“Avoid them All I can say is once you've bought item.... The only time you'll get a human.... Any problems and you've had it. Sent airfryer back faulty after a couple use... Took weeks to collect and now over a month with no communication or recourse. I've cancelled account.. Via email again... To be ignored. If happy ordering items you'll get no help from if any problems carry on”

Helpful Report

Posted 11 months ago

“been waiting,for 2 months now, delivery as they tried to make out I have,had the delivery, then another apology saying they are having problems on a new system used to be a great company and use to get excited about ordering from them but never use them again anything since they have been taken over shambles”

Helpful Report

Posted 11 months ago

Studio is rated 1.3 based on 1,537 reviews