Studio Reviews

Name: Studio
Rating: 1.29

1.3 Rating 1,563 Reviews

7 %

of reviewers recommend Studio

Company Reviews

Questions

Metrics

1.3

Based on 1,563 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Studio made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Useless company do not buy anything from them. Ordered nearly £300 worth of items 4 weeks ago, still waiting for them to dispatch the items. Cannot get through to anybody to speak to just a waste of time online chat with a bot. Simply do not buy anything from this terrible company.”

Helpful Report

Posted 7 months ago

“I've tried many phone Numbers in trying to Contact studio Customer services All of them Connect to financial services which gives you know help whatsoever. I've never felt so stressed trying to find email address or phone number that doesn't connect you to outer space Is there anybody out there who can HELP”

Helpful Report

Posted 7 months ago

“Bought the Maya Mango Rocking Chair. I've not even had it a month and the runners along the bottom have cracked. The colour of the cussion is alot darker than it was in the image also. I was given a delivery date for a week after repurchase. Spoilers it didn't show up. It did eventually come about 16 days after purchase but there was no communication. Not sure what the point of saying it would be delivered on a specific day if it was still going to be in the warehouse. The chair is cheaply made and even tho I got it at a discounted price I still don't think it's worth it. Avoid”

Studio 2 star review on 7th September 2024

Helpful Report

Posted 7 months ago

“Totally useless company received a damaged fire and still waiting weeks later for someone to contact me to send it back non existent customer service no phone number to ring useless”

Helpful Report

Posted 7 months ago

“sadly studio use evri to deliver and my order has sat waiting for delivery by evri for over a week after i diverted to delivery to a collection point because i was away the weekend.This has really thrown a spanner in the works and my parcel has got stuck in limbo.Studio dont take calls evri take 1 call and after that its automated to say we will nofify you of eta when out for delivery thas been the constant reply the last 7day from evri and you cannot get ant response from studio to sort it out because they only dealwith the financial side on the customer service number so its a crapppy deal.Update Good morning As promised I've checked your parcel this morning and I'm sorry it wasn't delivered. I'm pleased to see this is now on it's way to you. As soon as the courier has your parcel, you will receive an ETA. I trust that this resolves your query and the delay wasn't too much of an inconvenience. Kind Regards, Evri Customer Services thereafter you just await eta and wait and wait day after day email and call after call and i,m still waiting its a hopeless service”

Helpful Report

Posted 7 months ago

“Disgusting customer service. I will NEVER buy a thing from this 'company' EVER again. Seriously guys save your money up and buy it outright or go to somewhere like littlewoods who actually have customer service skills. No telephone number and takes on average 5 days for an abrupt and rude reply. I am one incredibly angry customer. I am leaving reviews everywhere I can to go along with all the other 1 star reviews. Hopefully everyone sees sense and this poor excuse for a company goes out of business. I'm not going to go into the issue my full review is on trustpilot. This used to be a good company I have been a customer for years but account will be closed.”

Helpful Report

Posted 7 months ago

“I have never had a poorer shopping experience than this. I placed a large order and paid £29.99 for delivery. Over the next two weeks, 6 items were cancelled, not all at once, just individually. A bistro set arrived without its table, I’ve been fobbed off and told someone will contact me but they never do. The towels were absolutely dreadful quality, thin as paper, never ragged hems and horrid fabric. The dog bowls were completely different to those on the website. The desk chair was broken, filthy, scratched and chipped. Out of 24 items, 6 were “out of stock”, 1 had the most important item missing from the set, 4 items were faulty/ damaged, and 7 items had to be cancelled as they couldn’t manage to get these to me in the two weeks delivery time before I moved house. I’ve spent hours checking emails as they send everything separately, waiting around at home for deliveries, on the live chat trying to get sense out of customer service, had my emails ignored, no phone number, they refuse to call you, and I’ve just spend £30 on delivery for a few items I could have picked up in the local shops for the same price or less and far less headache. This company are scammers and fraudsters who lure you in with bargains and discounts, hold onto your refunds for out of stock items and get you to pay an exorbitant delivery fee when most of what you order will never turn up. An expensive mistake ordering with Studio and absolutely never will I again.”

Helpful Report

Posted 7 months ago

“Didn't receive my parcel Very bad courier service and no money back”

Helpful Report

Posted 7 months ago

“I placed an order numerous stuff cribs and drabs for nearly two wks still waiting for an electric stove fire and two lilac topiary balls ,customer service is hopeless gave them order number said that it was wrong ,that’s the order number I was given for the item s two separate it’s an nightmare trying to get a response then fob you off”

Helpful Report

Posted 7 months ago

“I bought a 4 piece bedroom furniture set, costing almost £300 with delivery. We put the bedside tables together which were very small but fine. Spent 2 hours putting the wardrobe together, came to put the doors on and found that ALL 3 doors are damaged. I could have bought better condition second hand. I have contacted studio several times and each time I get told to 'wait for a response by email.' I have told them I want either new doors sending or a full refund. Customer service is appalling!”

Helpful Report

Posted 8 months ago

“Absolutely shocking. Couldn't get on to pay my account saying I had wrong email wrong password. Clicked on forgotten password and did not respond. In all the previous years I used studio before they had this dire site they were fine, I have now closed the account for good as nothing but issue after issue. You need to sort this out studio.”

Helpful Report

Posted 8 months ago

“AVOID THIS COMPANY! my order arrived with a damaged swimsuit. There is no number that I can find to call, so I've emailed and heard nothing. Customer service is non existent!”

Helpful Report

Posted 8 months ago

“Ordered an expensive Lego set for a gift. Received an email that the package had been delivered, on Checking the picture it was abandoned at an incorrect address. Informed Studio within 40 minutes. 4 months and 40+ emails later I still had no refund so luckily I had purchased using my credit so was able to do a charge back. This process with RBS was smooth. Studio I would give minus stars if possible. Please check the most recent reviews before purchasing as you then more than likely won't. If you do please use a credit card then you have some cover as Studio will never refund you regardless of the circumstances.”

Helpful Report

Posted 8 months ago

“Customer service is horrendous No help a week and many emails later no help How many times are they going to get away with poor response to genuine customer queries”

Helpful Report

Posted 9 months ago

“Ended up going to the financial ombudsman reference studio. Item wasn't delivered, studio pay still charged me, after months of going round in circles studio retail - studio pay both stating not their issue it's the others, no contact, when you do mange to get an email response they ask the same questions over and over, end result nothing sorted, it's now with the financial ombudsman, I would recommend anyone having issues to use the financial ombudsman studio retail and studio pay need shut down”

Helpful Report

Posted 9 months ago

“Poor customer service waiting times reaching over an hour and half before I made the decision to end the call as couldn’t wait any longer. This is the second attempt to contact Studio to discuss my account with the same outcome.”

Helpful Report

Posted 9 months ago

“I didn't receive my delivery the courier in the area that not to my address I was in all day I have bought this up on several occasions and keep getting told it has been rejected even though I've proved it was not my building shown videos of my building and the entrance which looks nothing like the entrance of the building they was delivered to I don't have a concierge so it was not left or should have been left with anyone and yet they still expect me to pay for this this won't be happening again can't trust to delivery courier that they use contrast them”

Helpful Report

Posted 9 months ago

“6 months ago ordered tv unit never arrived but was threatened with legal action if didn't pay the bill plus delivery late payment and interest still got no satisfaction from them shopped with them for years never ad trouble before dont seem to care about there customers it was my daughter in law who ordered for me cos i culdnt get through to them .”

Helpful Report

Posted 9 months ago

“I can’t get anyone to dealwith my damaged parcelyodell said they carnt deliver as it’s badly damaged”

Helpful Report

Posted 9 months ago

“Absolute joke of a company. Customer service is non existent. Dealt with Studio for years and never had a problem but now it’s the worst company out there. Account closed now. This company should be shut down”

Helpful Report

Posted 10 months ago

Studio is rated 1.3 based on 1,563 reviews