Studio Reviews

Name: Studio
Rating: 1.29

1.3 Rating 1,537 Reviews

7 %

of reviewers recommend Studio

Company Reviews

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Metrics

1.3

Based on 1,537 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Studio 2 star review on 7th September 2024

Ali

Anonymous

Anonymous // 01/01/2019

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“Never use this company. Delivery by Hermes, or should I say non delivery by Hermes, Studio staff unhelpful and have no intention of sorting the issue. I really wish I had never ordered from this company, they are a complete shambles.”

Helpful Report

Posted 5 years ago

“Keep sending me bills marked "Articles for the blind" which is disgusting. I only owe a small amount but when I try to set up Direct Debit, they refuse. Items were shoddy, staff are ignorant and unhelpful and firm is a total scam. Avoid!”

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Posted 5 years ago

“I have never bought anything from Studio but they keep sending me an invoice for £10.29. I have ignored their letters up to now as I know it's a scam but having read other reviews I'm worried they might escalate their demands.”

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Posted 5 years ago

“Ordered item (May 2018)didn't have to pay upfront. Item delivered ..badly packaged and damaged, contacted company who arranged for it to be collected which it was a few days later (end of May 2018)...company acknowledged receipt of returned item via phonecall. Today June 15th 2019 I received a letter asking for payment!!! Contacted customer services who said there was a return noted on my account but I need to fill in a form that they will send me!!!! Letter was threatening and said external agencies would be used to collect money owed!. Be warned DO NOT use this COMPANY.....”

Helpful Report

Posted 5 years ago

“I ordered a roller blind through Studio and was worried after reading some of the other reviews. I'm not disputing that they may have let other customers down but in my experience they have been excellent. I ordered the blind on sat and it arrived by wed so very quick delivery. The blind itself is really good quality and a blackout blind as advertised. It's only fair if they get bad reviews that the get good ones as well when they do something right. People will have to make their own decision but I would use them again.”

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Posted 5 years ago

“Items were often broken and no replacement given. They charge PPI and take months to Refund it. Not happy at all.”

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Posted 5 years ago

“Truly awful service. Slow delivery. Couldn't cancel as they took so long to answer my email. Lost my item when it was returned.. After numerous emails I am still waiting for my money to be refunded to my bank. Please stay away...they are far too much hassle to deal with. There are better companies out there.”

Helpful Report

Posted 5 years ago

“This is the worst most misleading company I have ever dealt with I have spent money with them. Had to return said item to be told a replacement will take 21 days. Raised a complaint and have heard nothing and not had a refund or any thing absolute joke were is my item or money this is theft”

Helpful Report

Posted 5 years ago

“Worst customer service I’ve ever experienced”

Helpful Report

Posted 5 years ago

“This company wants to RIP customers off with hidden payments”

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Posted 5 years ago

“Wouldn't let me cancel my order even tho I emailed 4 times then to get email today saying its on its way all reply were the same it no help at all will cost me more to send it back won't be ordering agen due to the lack off help also I did send email to cancel with in half an hour of putting order in as a family member had already got me the thing I orderd so they was plenty off time to cancel really not happy a persons iteam should be canceled if they have emailed or asked for it to be”

Helpful Report

Posted 5 years ago

“Wouldn’t of even gave 1 star but had no choice. Please no one order from studio, never sent my items but made me pay before it affected my credit, really not impressed they rob their customers!!!”

Helpful Report

Posted 5 years ago

“Firstly a personalised gift never arrived. Rang customer careline to he told i will recieve a email from the "relevant department" never told me when! Or how long it would take to resolve the issue! Secondly i asked for an update regarding another order as the tracking information was not available. I was told that is because the item is not "in Stock!!" So i asked how could they sell items you don't have, i was told it's not their responsibility. So i raised another complaint only this time i asked for their complaints manager/team to contact me via telephone. I am appalled with the attitude of the customer careline staff. The website doesn't address any off the issues with missing deliveries. I honestly don't know how they are able to carrying on falsely advertising and misleading consumers. I think trading standards needs to investigate!”

Helpful Report

Posted 5 years ago

“Avoid this company like the plague they are well known for cloaning credit /debit cards”

Helpful Report

Posted 5 years ago

“My Mum ordered me a cabinet from studio and delivery was in November to my address. Unfortunately no one was in to sign for cabinet therefore was returned back to depot. Xmas was fast approaching so called up after Xmas for Redelivery. Was told cabinet was no longer in depot so that was fair enough was a while since first attempt to deliver . Lady on phone said she would reorder the cabinet for me but that I wouldn’t be recharged. Then all of a sudden studio started sending my mother letters telling her she has had two cabinets and needs to pay for second one. My mum called up and tried to explain but they just didn’t get what had happened just kept repeating she had a second cabinet! She even sent snapshots Of payment to which no reply. Then they was getting Nasty adding interest to bill and Threatening Letters saying that they had contacted debtors. The whole situation is so frustrating 😡. And to top it all off my mum is such a worrier she eventually decided to pay for the phantom Second cabinet just to get them off her back!!!!! They are a Absolute disgrace. So disorganised will never order again and will warn anyone thinking of doing so!!!!!!”

Helpful Report

Posted 5 years ago

“Absolutely shocked ordered a new bed and mattress as was diagnosed with cancer to be more comfortable, mattress arrived as it should then the issues with the bed. 1st order was lost by the supplier I’m not quite sure how you lose a large bed but feel like studio just pass on the blame. 2nd order of the same bed this is 3 weeks into it, waited 13 days then decided to call , was told that the supplier was waiting for new stock absolutely disgusted that I was not informed and was told it would be at least 40 days before receiving the new bed so we go ahead and order a completely different bed! 3rd order was told this was definitely in stock and I’d receive in the 7-10 days 8 days in today and hasn’t even been dispatched, call studio to be told it’s delayed yet again and it’s still in the time frame this is where I get extremely frustrated with the customer service they always seem unbothered and unhelpful I explained it’s quite obvious this time frame is not going to be met unless Aladdin on his magic carpet will be delivering after this my account will be getting closed I’ve never been so disgusted by a company!!!”

Helpful Report

Posted 5 years ago

“Items are cheap and tacky and take far to long to arrive. The company use the most unreliable, 3rd rate so called Hermes courier service to deliver items, if I had known this I would not have ordered from them. Don’t bother unless you don’t mind your ordered items taking forever to arrive!!!”

Helpful Report

Posted 5 years ago

“Institutionally incompetent! We returned two pairs of curtains via registered post. Studio claimed one pair was never received and billed us £45.00. I sent numerous emails with photos of proof of posting and submitted a written formal form with photocopies of posting. After submitting the same information several times, Studio confirmed we had returned the item and our account was clear! A week later, we received a formal invoice demanding a £10.00 late payment charge in addition to an interest payment and the original bill. Studio obviously outsource their customer service dept overseas. This results in poor communication between internal Departments and bad customer service experience. My wife has rang again and was given verbal assurance by a UK staff member, that this issue has been resolved to our satisfaction! I live in hope. Also, many items advertised are not in stock!”

Helpful Report

Posted 5 years ago

“They sent me a broken item and won’t refund me after a month of chasing them.”

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Posted 5 years ago

“Ordered mobile phone spending quite a bit of money, this was not delivered, despite speaking to the so called customer service team and emailing them informing them that it had not arrived and being told just give it a bit longer. I pointed out that the tracking information had not changed at all in nearly 20 days so package was either lost or stolen they still kept insisting that I would get the package. Eventually I was put though to the complaints department who did what customer service should have done weeks ago got on to the courier who confirmed the parcel had been lost in transit. I was informed that I would get a form to fill in and get my money back. Now customer service say that I need to wait a further 10 to 15 days to get the form as they are still investigating, asked if they could put me back though to the complaints department surprise surprise this week they can't do that, they could last week but can't this week. The customer service team have the record needle stuck on I do apologise but apologising is not enough I am being charged for something I don't have and more and more interest is being added.”

Helpful Report

Posted 5 years ago

Studio is rated 1.3 based on 1,537 reviews