Studio Reviews

Name: Studio
Rating: 1.29

1.3 Rating 1,549 Reviews

7 %

of reviewers recommend Studio

Company Reviews

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Metrics

1.3

Based on 1,549 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Studio 1 star review on 23rd December 2024

Nikolett Pflum

Studio 1 star review on 15th December 2024

Pat Finch

Studio 1 star review on 7th December 2024

Tracy

Studio 2 star review on 7th September 2024

Ali

102

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Waiting five weeks for a gazebo to be picked up on the phone yes they should have been will phone them I’m on the phone to them yet they promise to phone me don’t shop they take your money and interest even though you are waiting for it to be picked up”

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Posted 5 years ago

“Hi everybody This company rubbish. I bought products and i want to givr back them. I booked appointment and i told them I want to send to back. And the courrier did not show up customer service very poor and they dont care about people life and timming. I asked him call to hermes company and tell me what time come in for pick up to stuff.. They are wierd.”

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Posted 5 years ago

“Please, please be careful. I don't usually leave bad reviews and this is not an unfair review... Studio are quite obviously a company, geared to try and extort more money from you. In short, I ordered one mud kitchen for my daughters birthday and they were chasing payment before anything was ever delivered - I was advised that the order was on it's way by the first person, then a few days later that it was never even sent out. I was advised everything was cancelled and a new order placed and a few days later received another 3 mud kitchens!!! (Only ever ordered one and all the discussions were via phone and they have ignored every email via the contact us site)... I have called about 50 times to ask them to collect the additional items that I never ordered... taken 3 days off work as I have been advised collection is the next day for nobody to show up and the complaints team apparently have an issue as the phone goes dead... i'm completely out of resource to be able to resolve it with them and I am now being charged for 3 items when only ordered one, and still being chased for payment for the first item when t was never delivered. BE aware that the team will tell you that the payment is placed on hold, but the next time you call they will say there was an error and it hadn't been... 7 times later there is still no payment on hold and I'm being charged for items and they will not arrange collection - despite being promised someone is coming to collect it. Horrendous, horrendous company that has caused very significant stress.”

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Posted 5 years ago

“Ordered my son a set of AirPods -£160 2 weeks prior to his bday. It’s now been 4 weeks I have no AirPods bday been and gone and Iv had to buy them from another store. Yet the £160 is still on my acc accruing interest. Iv wrote 4 letters to complaints. 7 phone calls. Been told different story’s ‘item lost in transit’ ‘item was out of stock’ ‘item still aaaitubg delivery’ I’m receiving no help and if I don’t pay will go against my credit file. Contacting trading standards. Please stay away from this company!!!!”

Helpful Report

Posted 5 years ago

“This company should be shut down! I will be reporting them to Trading Standards...its dreadful, I was tricked online in to thinking I was buying a trainset for my little boy...when the email confirmation I received turned out to be confirmation of application for a new account I called in to say there had been a mistake, they said there was nothing that could be done until the account application process had completed and then I could cancel my order...no communication or emails a few days later I received the product...that I thought I had cancelled, I arranged for return of product and it was collected last week, today I received an invoice for a product I do not have!!??..I called to question and they said the product has not arrived at the warehouse yet...I told them to close the Account that I didn't want in the first place and that I wont be paying for a product I dont have or didn't want in the first place. DO NOT SHOP WITH THIS COMPANY! it is fraudulent and unethical..I will be reporting to trading standards today.”

Helpful Report

Posted 5 years ago

“Order was cancelled by Studio without me being informed. After 2 weeks waiting and constant phone calls to Studio where they blamed the currier I cancelled by order and was informed I would need to wait 14 days then phone them again to get m6 refund. I wasted 3 weeks of summer holiday waiting for a lazy spa which I don’t think I was ever going to receive. Totally disappointed with service and lack of communication from Studio”

Helpful Report

Posted 5 years ago

“I wished to purchase an item from them. Only way to do it is to open an account. I applied for a cash account (credit check done) and waited for response. NO RESPONSE. Called to be told account denied, but advised to apply for credit account instead (??). I wished to pay cash, but they won't sell, only if you take credit account. Think this is a very dodgy way to do business and am glad that I was refused (no good reason) and never gave any bank details, etc. BEWARE”

Helpful Report

Posted 5 years ago

“Dreadful service. Undelivered goods. Uncontactable management. Don’t respond on twitter, don’t call back, don’t respond to emails. They treat customers with complete and utter contempt. Send payment reminders for goods you’ve already paid for yet haven’t been delivered. Really shady operation, avoid at all costs. I’m going to have to recover my money through the small claims court.”

Helpful Report

Posted 5 years ago

“Dont buy from Studio. They ask for payment before you have received all the order. They charge you to return faulty items. Cheap rubbish. No quality. Customer service non existent . They cut you off when you hang on for 25 minutes to speak with them . Be warned”

Helpful Report

Posted 5 years ago

“I purchased a few items during the Christmas period as small gifts for my daughter school friends. However, when my bill arrived I was shocked to discover that someone had purchased products worth hundreds of pounds on my account. I contacted Studio immediately was informed that someone using another name had purchased goods and had them sent to a different address from mine. I asked for a refund and investigation to take place! I was assured that this would take place as a matter of urgency. Unfortunately, this only happened after numerous irate phone calls and many months of waiting. I later found out that a friend has experienced the same fate only worse. She has has had numerous attempts to purchase products using her bank account from differing retailers. This has resulted in her having to change her bank details many times. In fact, she made a purchase from Studio this morning and this afternoon another attempt was made on her new card. As Studio do not offer the security of PayPal I'm steering clear of this company completely.”

Helpful Report

Posted 5 years ago

“purchased door fly net in black 2 of the magnets missing luckily I kept magnets from the past poor quality rubbish”

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Posted 5 years ago

“One of the best companies to do business with very clear on prices prompt and efficient delivery of goods”

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Posted 5 years ago

“Ordered a item and two days after receiving order i got invoice in post on the saturday afternoon to say it had to be paid by the monday and allow 24 hours for card payment and 5 days if i paid into bank. I did not have a prob with paying but really give your customers a chance to pay not less than 24 hours. I will not be buying from this company ever again and my response from customer service did not answer my questions i think it was just a standard email as they have probably had ALOT of complaints.”

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Posted 5 years ago

“Never use this company. Delivery by Hermes, or should I say non delivery by Hermes, Studio staff unhelpful and have no intention of sorting the issue. I really wish I had never ordered from this company, they are a complete shambles.”

Helpful Report

Posted 5 years ago

“Keep sending me bills marked "Articles for the blind" which is disgusting. I only owe a small amount but when I try to set up Direct Debit, they refuse. Items were shoddy, staff are ignorant and unhelpful and firm is a total scam. Avoid!”

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Posted 5 years ago

“I have never bought anything from Studio but they keep sending me an invoice for £10.29. I have ignored their letters up to now as I know it's a scam but having read other reviews I'm worried they might escalate their demands.”

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Posted 5 years ago

“Ordered item (May 2018)didn't have to pay upfront. Item delivered ..badly packaged and damaged, contacted company who arranged for it to be collected which it was a few days later (end of May 2018)...company acknowledged receipt of returned item via phonecall. Today June 15th 2019 I received a letter asking for payment!!! Contacted customer services who said there was a return noted on my account but I need to fill in a form that they will send me!!!! Letter was threatening and said external agencies would be used to collect money owed!. Be warned DO NOT use this COMPANY.....”

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Posted 5 years ago

“I ordered a roller blind through Studio and was worried after reading some of the other reviews. I'm not disputing that they may have let other customers down but in my experience they have been excellent. I ordered the blind on sat and it arrived by wed so very quick delivery. The blind itself is really good quality and a blackout blind as advertised. It's only fair if they get bad reviews that the get good ones as well when they do something right. People will have to make their own decision but I would use them again.”

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Posted 5 years ago

“Items were often broken and no replacement given. They charge PPI and take months to Refund it. Not happy at all.”

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Posted 5 years ago

“Truly awful service. Slow delivery. Couldn't cancel as they took so long to answer my email. Lost my item when it was returned.. After numerous emails I am still waiting for my money to be refunded to my bank. Please stay away...they are far too much hassle to deal with. There are better companies out there.”

Helpful Report

Posted 5 years ago

Studio is rated 1.3 based on 1,549 reviews