Studio Reviews

Name: Studio
Rating: 1.29

1.3 Rating 1,537 Reviews

7 %

of reviewers recommend Studio

Company Reviews

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Metrics

1.3

Based on 1,537 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 57%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Studio 2 star review on 7th September 2024

Ali

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered an 'in stock' item 10 weeks ago, had no communication from them until I chased up my order. Had every excuse from them so far, and apparently cannot get a refund until my non-existent item is delivered. Will be contacting trading standards, as I don't believe the item was ever in stock, and so they took my money without having the product to sell in the first place. DO NOT ORDER FROM THESE PEOPLE UNDER ANY CIRCUMSTANCES”

Helpful Report

Posted 11 months ago

“If I could give a zero I would. Appalling service from start to finish. No updates of any kind on orders. Send you a statement expecting you to pay when you haven’t even had your order delivered. Absolutely zero chance of communicating with anybody. Autobot… rubbish. FAQ… not relevant to some query’s. App… not even showing my order (infact it says I haven’t got any orders for the last 3 years!) I have messaged on Facebook, instagram, emailed and autobotted…. All to no avail.”

Helpful Report

Posted 11 months ago

“Returning items with studio is so difficult and I don't think today they will help with returns. Contact us form is designed with irrelevant choices you can't get through on. Evri deliver studio parcels but they don't recognise studio retail if you try to arrange return Evri collection. You cannot arrange collection because of this. Terrible terrible company both studio and Evri. Dissabled or elderly customers have no rights with these two companies.”

Helpful Report

Posted 11 months ago

“Absolutely shocking company. Money taken and goods not dispatched. Weeks later and still no t.v yet they have my money. No able to get a refund without delivery. But it hasnt been delivered its a big scam!!!! AVOID AT ALL COSTS!!!! Take your money and do not send the product. Good luck trying to talk to them as the telephone number is dead and the webchat ignores you and repeats itself saying wait abit longer. I just want my money back. Hundreds of people are having issues months later my advice is go somewhere else theres better offers and more trustworthy companies 😡😡😡😡😤😤😤😤”

Helpful Report

Posted 11 months ago

“I ordered and received 4 Wine Tasting Treat Boxes - what I received was not the same as the image Studeo show - 2 items missing in each box ? plus gift box was different from photo image ( tacky cardboard ) Nowhere worth what I was charged £25 each. I will contact Supplier/Company to make them aware of this as this is false Advertising. Will cost me a fortune to return.”

Helpful Report

Posted 11 months ago

“I did not receive the order confirmation notification after buying some items. So I ordered again and still no confirmation. Well, 10 minutes later I received 2 emails confirming 2 purchases. I contacted the customer service immediately and they refused to cancel the order even after I explained the error which was on their side. It's evident I won't be refunded the shipping fee or return postage fee. I am very disappointed. DONT SHOP WITH STUDIO !!!!@”

Helpful Report

Posted 11 months ago

“2 months ago I ordered shoes... received boots! Took over 2wks to arrange return with courier. Was refunded, eventually, the price of the shoes/boots...but they are still charging me the £4.99 p&p. I have used online chat, FB message and emails and get no where. I will not be paying postage for the wrong item that you sent! Get it sorted!!”

Helpful Report

Posted 11 months ago

“Worst customer service I have ever experienced. Charging me for items that were not dispatched, when I sent email to cancel order that wasn't dispatched nearly 4 weeks after ordered and multiple webchats that promised dispatch would happen and never were, I am now told part of my order will now be dispatched suddenly, and other items cancelled.... Refusing to cancel all items. Never will i order again”

Helpful Report

Posted 11 months ago

“Clearly this company could not are less. It’s only a matter of time until the go out of business AGAIN. 100% scammers. Pity as it used to be great. Bye Studio.”

Helpful Report

Posted 11 months ago

“Placed an order oct.26 said 3 to 7 days still waiting.cant get in touch with anyone.😠😠”

Helpful Report

Posted 11 months ago

“Christmas wrap from Studio ordered 03/11. I emailed on the 11/11 asking where my order was. The email confirmation stated deliver within 3-7 days. They responded saying they could not state when my order would be delivered. I emailed back to advise as they breached their delivery, I wanted to cancel the order. I’ve chased but have gad no response.”

Helpful Report

Posted 11 months ago

“Ordered three items and as I live on Isle of Man postage was 7.95, no further communication, so I went on line and checked my order status, said two out of my three items "no long available" don't you love that once you've bought and paid! It should be illegal, so they think I'm paying 7.95 for one item? Again unable to contact call centre directly just on line help, first order and will be my last too”

Helpful Report

Posted 11 months ago

“Ordered item at beginning of October. Had no option but to pay £4.99 for standard delivery. 6 weeks later, I’m still waiting. Contacted customer services through webchat, messenger and email and each time I ask for my order to be cancelled and a refund, they blatantly ignore me and don’t respond. The webchat advisor even claimed that I hadn’t responded to him so he was ending the chat!! Absolutely disgusting service and a complete scam. DO NOT ORDER FROM THIS COMPANY!”

Studio 1 star review on 16th November 2023

Helpful Report

Posted 11 months ago

“Where shall I start!!!! Ordered on 28th October 2023 apparently 3 to 7 days wait!!! REALLY!!! Still waiting it's now 17th Nov. One of the items is out of stock the rest is obviously lost or never sent. Tried to phone!!! What a joke automated service, we're told to use website!! What website its dreadful. Then to top it all had the statement wanting the payment even for the item that is out of stock. What the he'll are they playing at.!! Never use them again wouldnt recommend to anyone. Shame as I've been with them for years. But that's me finished. Do yourself a favour, don't use them .”

Helpful Report

Posted 11 months ago

“If I could leave 0 stars I would. Order didn't arrive, account charged anyway. Only automated responses and incredibly frustrating. Will be closing account as soon as possible.”

Helpful Report

Posted 11 months ago

“Awful company placed an order and not received, sent numerous emails and no back, no contact number for them either, AVOID AT ALL COSTS”

Helpful Report

Posted 11 months ago

“Ordered christmas bits on 4th Nov 2023, They would be delivered on 3-7days. ITS NOW THE 15TH NOV 2023!!. That's not the worst of it. What is worse is not being able to speak to someone about it, The chat bot is a joke. So now I want to cancel my whole order and never use Studio again but guess what... there is no system in place to to cancel my order.Aaagghh”

Studio 1 star review on 15th November 2023

Helpful Report

Posted 11 months ago

“Ordered on 26th October told would be delivered 3-7days still not received all of the order missing 3 items. Chased via chat on 8th November and told to wait, chased again today and told can't cancel order and kindly wait. They have not escalation policy or procedures the chat is automated messages and they ended the chat rudely and unprofessionally. Can't answer my questions and expected to wait indefinitely and pay for items I have not and will likely never receive. Absolute joke will never ever use them again and recommend nobody uses them on the future.”

Helpful Report

Posted 11 months ago

“Told 3 days to 7 latest to come it's now 5 weeks. Online can't help they are rude and won't answer my question said will be a few days a week ago again for 2 units. They wo t answer what's happening just being fobbed off and they said can they help with anything else when the first 2 issues jave they haven't even answered. They've removed my statement and order so I can't see it bit I'm still being charged the hhundreds. I don't get what's happening. I asked to speak to manager they said there isn't one they'll help then I ask where is order and where is my statement and they say wait and don't answer or who else I can speak too everytime they go round in circles. I'm still being billed and interest being paid for something I don't have.”

Helpful Report

Posted 11 months ago

“Missing item from my order can't get a reply from any form of communication. You are going to destroy your company with your non existent customer service.”

Helpful Report

Posted 11 months ago

Studio is rated 1.3 based on 1,537 reviews