Studio Reviews

Name: Studio
Rating: 1.29

1.3 Rating 1,564 Reviews

7 %

of reviewers recommend Studio

Company Reviews

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Metrics

1.3

Based on 1,564 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered two Christmas inflatables on the 4th November on offer at £10, I didn't pay as I have an account with them. Despite them then showing on my orders as out of they were still showing as in stock to order. I complained, after a few emails crossed I was told I would get them. After numerous times on way 3-7 days on my orders to out of stock and yet no correspondence from them I told them I was going to report them for false advertising, i was told I was going to get them both, Checked my account one said out of stock the other will be with you. Checked again today both say out of stock but surprise surprise still showing on website to order as in stock. I will never order from them again”

Helpful Report

Posted 1 year ago

“A long time of going back and fourth with no order, tried contacting studio many times via email and live chat only to be told will receive email when item processed. Delivery states 3-5 days. 3 weeks later, no item and I'm chasing them for a refund. But now they're saying I won't receive a refund on my delivery even though they've admitted to having a "technical fault". Rogue company, rude staff with no support or updates. Studios name should be changed to SCAMMERS!”

Helpful Report

Posted 1 year ago

“Worst customer services ever, the list goes on and on. Still awaiting order other turned up no invoice, cancelled order as out of stock Damaged order, missing order. Just terrible service. I will be now cancelling my account”

Helpful Report

Posted 1 year ago

“Cant speak to a human,i have been ordering items and paid up front,it didnt even say (OUT OF STOCK) i have been a customer for 20yrs but i will have to re-think,this year i am sick to the teeth of studio,they are beginning to spoil peoples christmas,out of the orders i had in my basket i received one item,and i wish i hadnt its a little penguin sitting on a ball iceberg he has a scarf on dont go near it,its a rip off,i am so angry with studio i am spitting nails here,they just dont care anymore!!!!!!!!!!!!!!!!!!!!”

Helpful Report

Posted 1 year ago

“Ordered 4 items only got 1 still asking for money when I have paid in full can't get in touch with studio have tried many times very dissapointed”

Helpful Report

Posted 1 year ago

“I ordered an inflatable reindeer for grandchildren as it was reduced to £10 but they have charged me £30 . The live chat was stressful and no help whatsoever, they asked for a screenshot of the offer . I haven’t got a clue where I would find this now as I clear my data every week, no humans to speak to . Also got to pay to return the item because it’s definitely not worth £30 , they typed sorry can’t help you , this company has gone downhill fast , will not be ordering again as there is no customer support,”

Helpful Report

Posted 1 year ago

“ordered and item on sale. order updates not changing so chased up to be told item out of stock. Item still being advertised for sale.. Chasing for a refund now”

Helpful Report

Posted 1 year ago

“Ordered 2 sofas and a coffee table on the 5 of November. 27 today and I still haven’t received my order every time I get in touch with them they keep saying we will look in to in. Ask for refund no answer will be going to trading standards as they have kept the money without delivering the goods keep away from these scammers.”

Helpful Report

Posted 1 year ago

“Orders 2 units 6 weeks later still nothing after trying to contact them constantly saying wait a few days. Then they told me they were delivered and to write a complaint then I spoke to someone after that telling them I want tracking evidence photo evidence times as I have cameras then they said they hadn't been sent and they'll get in touch with warehouse. Then they said the warehouse was having issues then I'd have to wait abit longer then said there not available. Bit I was still paying for these items and the whole delivery disappeared off my account and they wouldn't answer me why or yo get it back on considering that was more items in that order. Very shady. Also waiting on a return for a bin that went rusty within weeks. I shopped here for 15 years and no more can't trust them”

Helpful Report

Posted 1 year ago

“I placed an order did not receive two of the items only way to contact was live chat who were extremely unhelpful and kept repeating "yes we see its ordered please be patient" or e mail customer services who only reply with "you need to contact financial services" when you contact "financial services" they tell you to contact "order dept customer services" so obviously none of the staff know whats going on or have an answer !!! The order then disappears off the system but they do not remove the outstanding items from your balance and have the audacity to charge you the for the item plus interest (for items you have not received !!!!!!) for NON PAYMENT ...also beware of ordering larger items as you have to contact customer services for return of item instructions...they DO NOT send you any instructions so again charged item plus interest for something that you wish to return so my advice AVOID AVOID AVOID I certainly will not be purchasing again they have ripped me off”

Helpful Report

Posted 1 year ago

“Ordered a Christmas tree on 7th november payed in full for it and heard nothing since opened a credit account and got all my goods in 3 days so if u pay in full u don't get ur order”

Helpful Report

Posted 1 year ago

“I’ve already posted my views on here regarding this Ruthless company, I just wanted to say, if you haven’t already done so, please make sure you take screenshots of your account as once you query anything with them, your order and your payment will disappear from your account. Please look on citizens advice page, it’s so helpful and will guide you all the way, It’s helped me and saved me having to deal with these savages,Good luck everyone”

Helpful Report

Posted 1 year ago

“Item arrived smashed. Was not packaged atall so was bound to get damaged. Live chat, 3 different people all with an attitude and none helpful. Will not use again.”

Studio 1 star review on 23rd November 2023

Helpful Report

Posted 1 year ago

“Ordered a tv for my youngs birthday this sunday. 12 days now and order still processing even though they took my money. I can not afford another present and his birthday is on sunday. No customer service at all. Wish id never purchased from them. Feel like crying. I hate studio, don't recommend to anyone. Boycott this sham awful company”

Helpful Report

Posted 1 year ago

“Ordered an air fryer and a child’s bag cost 110.00 never got the items they have vanished of my order list but they have put it on my bill tried contacting them numerous times and got nowhere”

Helpful Report

Posted 1 year ago

“Absolutely the worst place I have ever ordered from, ordered 3 piece wardrobe set nearly 3 months ago and third part still not delivered. The webchat and email to contact them is absolutely useless. Do not use this company ,complete rip off!!”

Helpful Report

Posted 1 year ago

“Incorrect order was sent to us. Our order never arrived. Spent WEEKS trying to contact Studio but they are ignoring their emails and ignoring all facebook complaints. There automated response asks you to message privately and they ignore that. At this point, and given the level of reported issues on facebook, this is nothing more than a scam company.”

Helpful Report

Posted 1 year ago

“Pity I have to leave 1 star. They are an ABSOLUTE DISGRACE!! Wish I had read all of the terrible reviews before I ordered. Like many others I ordered items, received an email saying the courier had got them then on the day of delivery I get an email saying 2 items are out of stock. They are getting innocent customers to buy things, knowing full well they are out of stock. They are taking their money , gaining interest in the bank then not refunding the money. I think it's about time Trading Standards were involved .”

Helpful Report

Posted 1 year ago

“Terrible to contact ..no telephone customer service ... been trying to change my password (as requested by email from them last week .. no luck still ... they will soon sort it when the bill is due . .. longtime customer who's very Unsatisfied with studio”

Helpful Report

Posted 1 year ago

“I placed an order on the 17th september 23 and every thng was in stock then got an email to say two items were out of stock and other item will be posted in a few days I have constantly been on to the web chat and got the same auto rubbish saying they have moved to a new system and items will be sent out within a few days .I had to phone financial department as i got a statement in to say i owed them for the goods I had not received I had to pay the full amount as they would charge me interest even though I have still not received the goods and it is now the 22 november 23 The company is a complete sham when this is all sorted out i will never shop with studio again”

Helpful Report

Posted 1 year ago

Studio is rated 1.3 based on 1,564 reviews