Studio Reviews

Name: Studio
Rating: 1.29

1.3 Rating 1,537 Reviews

7 %

of reviewers recommend Studio

Company Reviews

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Metrics

1.3

Based on 1,537 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Studio 2 star review on 7th September 2024

Ali

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“2 separate orders never arrived First one was acknowledged and balanced cleared in due time. Second one I had to chase them for updates on the order/investigation a few times. Eventually someone acknowledged it and after an investigation said that my account details would be rectified, a few days after I get an email saying that they would start an investigation. Upon signing into my experian account i was made aware that my account has been defaulted having a significant negative impact on my credit score. I had not received any communication stating that this would be done. Regret accidentally making first order (was just browsing), stick to very they're prompt and competent, always update tracking info and great customer service. Never had to leave a negative feedback before, this will be the first, extremely dissatisfied and will be warning people to stay clear!!!”

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Posted 4 years ago

“(((Scamers))) formally Express Gifts - Setting up credit lines using stolen identities.”

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Posted 4 years ago

“Ordered an item not arrived still awaiting dispatch for 3 days now ridiculous to be honest miss leading customers saying allow ten days for delivery been more than 10 days still waiting”

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Posted 4 years ago

“Following on from a previous bad review of Studio. They finally send me a message saying that the opt-out plan has been closed and as per request and my account is closed. I decided to investigate and try to log into my account online, guess what, yes I can still log in therefore my account is not closed. Oh, and of course the opt-out plan that I wanted removing ages ago is still there. Don't trust this company .”

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Posted 4 years ago

“My account was hacked and got a letter from them to start a new account well I've been online all afternoon with their customer care team trying to set it up absolutely useless I tell you. It was their fault and I'm the one jumping through hoops to help them. Most unprofessional.Soon as this gets sorted I'm closing my account”

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Posted 4 years ago

“DONT EVER USE this company is a joke, have been with them for 15years and they have always been great but I've never returned anything before, on the 3rd Jan 20 returned two parcels and to this day I'm still waiting on my refund. I've spoke to two managers all saying they will get me the refund but it will take 7-14 days uhhhhhhh please I've heard that a thousand times. Phoned them again today and they said my refund was issued on the 22nd but they dont know how much for. Sorry WHAT it's so crazy after I get my refund I will e shutting down my account with them.”

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Posted 4 years ago

“I have some nice items from studio but reason for only 2 star review is there communication is dreadful, when you email them you get an automated response saying they would be in contact normally within 24 hours, however there responded are usually really poor and they seem incapable of actually answering a direct question. Also when returning an item I had to wait 7 weeks to be refunded. I see from below I'm not alone. They seem to have an awful lot of returned packages go missing???”

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Posted 4 years ago

“Just wish I had looked on here first. I usually do. This is the worst company I have ever dealt with. DO NOT USE THIS COMPANY. I ordered a slow cooker which came and the lid didn't fit. It was obviously a defective batch not a one off. Sent it back in November. They say the have refunded me but they haven't. My bank says they haven't. If you try and complain they just send you in an eternal loop of 'we've sent your email to the relevant department' who come back and say they paid it on 7/1/20. So you say no you haven't and the process starts again. I have now registered a disputed payment with the bank who will get it back for me as I have proof that I am due a refund and proof that they haven't.”

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Posted 4 years ago

“Absolutely awful terrible company strongly advise anyone to order from them !!!”

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Posted 4 years ago

“Rubbish! I bought a duvet set from Studio. When I opened the parcel, I realised the duvet had been used and had scribble on the inside of the cover. I was really surprised that they could sell an item like this.”

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Posted 4 years ago

“Absolutely terrible company to deal with regards their customer service.after numerous phone calls and promises of a pick up of an item the situation is still not resolved . This has been ongoing since 28th November. I have now gone to the ombudsman and do not want anything more to do with this company. They promised to return phone calls etc and you never hear from them again , I’ve chased and chased this company and called all to my expense so will definitely never buy anything from them again or recommend them . Let’s see what ombudsman have to say about them”

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Posted 4 years ago

“I returned parcels straight back when they arrived with same courier in Nov. Studio said they hadn't received them so can't refund yet and should wait a bit longer . This eventually got sorted on 18th Jan with an email saying that a refund was being processed. Waited 3 days , no refund ,was informed 5 days , waited week and a half ,was informed 2 wks , left it 3 wks then called as no refund !! Have been fobbed off after dozens of calls . Are they folding and that's why nobody is getting there money back . They owe me 217.00 . Am taking legal action as something not right here .”

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Posted 4 years ago

“I have ordered a coat twice now the first time the order was cancelled they said there was no stock. The second time it said dispatched and on it’s way, then I get an email saying no stock available ,when I emailed them they said they were unable to get the stock when the order was processed ,it still said in stock online now it says out of stock online, surely if the item came back in stock they could have sent another one out, but no they said reorder. I would not want to deal with this company but I really like the coat can’t find it elsewhere ,if I could I wouldn’t bother with studio ,took a week before they let me know the order wasn’t processed, most companies I have ordered with online have delivered in a few days or less, studio is too slow.”

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Posted 4 years ago

“I orderd a double bed on the 9th of December was told guaranteed by christmas, christmas came and went and still no bed deliverd so i spent ages getting through to studio customer service who are completely useless and dont have a clue just for them to tell me they are waiting for the bed to come back in stock so they sell you items that are not even in stock, i got a message middle of January saying i can pick a date for the bed to be delivered so i thought great no longer having to sleep on a mattress on the floor so i called the delivery company to book delivery date but to my surprise they tell me the bed was badly damaged when arrived to them so they sent it back and i need to contact studio to sort out my refund, so i did but i keep getting fobbed off now i am £340 out of pocket and still waiting for my refund, countless messages to studio only for me to get ignored, this company needs shutting down”

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Posted 4 years ago

“They didn't make me happy. They extended my credit and once I dipped into that they raised my interest to 60 percent. Underhanded tactics used by this company”

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Posted 4 years ago

“As soon as this is paid off....goodbye Studio...utter utter rubbish and as for the postage prices...Wow!...something weighing grams is the same as a pair of trainers...don't join rip off!!”

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Posted 4 years ago

“Delivery process delayed and too late for purpose. Returns process a disaster. Four arranged pick ups all no shows. Final pick up 3 weeks ago and still no refund. Customer service centre abroad and not able to escalate complaints therefore ineffective. Studio have had my money 3 months and still no refund processed. I will not use Studio again”

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Posted 4 years ago

“Bought 2 Dissident Sherpa jackets as Christmas presents for my son. Looking at the reviews, I must be in the minority because after just 4 wears and one careful launder, one is a mass of bobbles! Absolutely dreadful, I feel so embarrassed 😩 not worn the other one yet but not holding out much hope. Cheap yes but not worth it when it doesn’t last! Sorry I would not recommend.....”

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Posted 4 years ago

“Customer service is not good! I had a date for a wardrobe delivery, lost a days work, arranged and paid for horses to be looked after morning and evening, when 5pm came I rang them to see if they could track order, they’re reply was oh sorry the date has been moved to next Monday, GREAT!!”

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Posted 4 years ago

“I will never buy anything from Studio again. I was sucked in at Christmas by the cheap decorations so ordered extra bits to make the order worthwhile. The order included a Christmas garland and bath at set, both of which were showing as in stock at point of ordering. To avoid paying the £4.99 delivery charge I made the mistake of opening a credit account as it offered free delivery. The goods arrived minus the garland and bath mat set. I was still invoiced for these. Trying to explain to customer service is not easy, they shut you down without taking ownership of the problem. I was unable to log back into the account I made so ended up being 2 days late in paying, for a £35 order - £12 late payment charge was applied as well as an interest charge of £2.21!!!!!!! Absolutely extortionate rates! As well as the pricey customer service telephone number (watch the charges) The stuff that did arrive was of a cheap appearance and poor quality but due to the issues I already had in dealing with this mob, I couldn’t be bothered to try and return anything. Do yourself a favour and don’t bother ordering. Cheap for a reason, pay more for a better quality product and service elsewhere.”

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Posted 4 years ago

Studio is rated 1.3 based on 1,537 reviews