Studio Reviews

Name: Studio
Rating: 1.29

1.3 Rating 1,537 Reviews

7 %

of reviewers recommend Studio

Company Reviews

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Metrics

1.3

Based on 1,537 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Studio 2 star review on 7th September 2024

Ali

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Placed a Christmas order in October and never received parcel.studio say I signed for it.?.then invoice turned up for parcel never received .A chip fryer was added that I never ordered. Had a letter from investigation team to provide my signature .Numerous phone calls and email to studio have never received a reply. Another invoice has just turned up demanding payment for 2 more parcels I never ordered been on phone for ages I've got no where.Been a loyal customer for over 20 years.im utterly disgusted how I'm being treated.”

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Posted 6 years ago

“I ordered from Studio website, they dispatched my item very quick and delivered before the estimated arrival”

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Posted 6 years ago

“Great prices on some things, but doubt I'll use them again as long as they use Hermes to deliver their orders. Have had 2 dates for delivery and waited at home all day both times - no sign. A previous order was just dumped on my doorstep and a card pinned to the door to advertise even further to any passers-by that there was something sitting there.”

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Posted 6 years ago

“They lost my payment of £29.93 which I had paid early at barclays bank. They sent me a bill for the above amount plus fines. I was on the phone for 25 mins and they still could not find it, they said and I quote; "you better still have the receipt". I did have the receipt and after keeping me on the verge of a nervous breakdown for 2 weeks they found my payment. There was no apology, nothing whatsoever. I have now closed account and WILL NEVER PUT MYSELF THROUGH THIS EVER AGAIN. They seem like a bunch of clowns.”

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Posted 6 years ago

“THEY ARE SO GOOD JUST A SHAME THEY ARE USING HERMES DELIVERY WHICH IS WORST EVER I HAVE SEEN.”

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Posted 6 years ago

“Never let you down.Brilliant customer service. Lovely items with great personalisation”

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Posted 6 years ago

“More to the point, what went right. All I can say is keep well away from them. I have spent 6hrs in total on the phone trying to sort out my problems and still haven’t resolved anything. They are the worst company I have ever used.”

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Posted 6 years ago

“The items ordered where delivered very quickly and were at great reduced prices”

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Posted 6 years ago

“Great company”

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Posted 6 years ago

“Brilliant prices brilliant quick delivery service easy to order online”

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Posted 6 years ago

“Ordered some Christmas bits and pieces. Had to set up an on-line credit account which I didn't really want but went with it anyway. One week later there had been no communication at all from Studio so I logged into my account. My application was still being processed so I called them to cancel the order as it was going to arrive too late. Advised that because my details were still being processed, I was unable to cancel the order or my account. I've just got to wait for them to get round to opening my account and then sending me goods they know I don't want....but according to them its no problem because I can just send the goods back. Never mind the hassle of returning them and the fact that I've paid for a delivery I don't want. I have never experienced customer service like it and will avoid them in future.”

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Posted 6 years ago

“horrible approach to business - unhelpful and rigid attitudes, non responsive to messages and calls-not respectful of data protection requirements - no way to cancel or abort a transaction prior to delivery (which takes many days if not weeks) this contravenes distance selling regulations also. I'd avoid like the plague. in my view sharp practice bordering on illegal”

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Posted 6 years ago

“Delivery an issue but website was good”

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Posted 6 years ago

“They're service was clear and aim's to please all which they did. Good quality, big brands and doesn't kill your bank account”

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Posted 6 years ago

“They are a first class service and offer excellent desls”

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Posted 6 years ago

“always delivered within days at good prices”

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Posted 6 years ago

“Ordering is easy,Staff always efficient and courteous. Hugh choice of goods for house and family. Fast delivery.”

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Posted 6 years ago

“Very good value products. Lovely for both essentials and gifts”

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Posted 6 years ago

“You order things from there catalogue and they let you pay it up every month”

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Posted 6 years ago

“I recently placed first order with Studio - received one item but not the other due to delivery issues, delivery company then returned item to Studio. Six weeks later the value for returned item is still showing on my balance, even though I have contacted them several times to query this, and being assured that the issue will be resolved, nothing is done about it. I have been told that the reason it has taken so long to take value of returned item off of my balance is due to the upgrading of their computer system, which to me is a weak excuse. No other company I have ever dealt with takes 6 weeks to take cost of an item which has been returned to them off of a customer's balance. They don't seem in any way interested in resolving matter, are quite happy to continue charging someone for something which they didn't purchase, and they don't seem especially keen to provide a service which supports the customer or fosters any sort of trust in them whatsoever. I will never be shopping with them again due to this issue, it has been the worst experience I have had with online shopping and also the most abysmal customer 'care' I have ever experienced. A one star rating is too high, but unfortunately you can't give zero.”

Helpful Report

Posted 6 years ago

Studio is rated 1.3 based on 1,537 reviews