Studio Reviews

Name: Studio
Rating: 1.29

1.3 Rating 1,549 Reviews

7 %

of reviewers recommend Studio

Company Reviews

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Metrics

1.3

Based on 1,549 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Studio 1 star review on 23rd December 2024

Nikolett Pflum

Studio 1 star review on 15th December 2024

Pat Finch

Studio 1 star review on 7th December 2024

Tracy

Studio 2 star review on 7th September 2024

Ali

102

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nope Nope Nope!! Do not use. Delieved a faulty item in February 2021. Took me several e-mails, phone calls and instagram messages to get them to collect (they wouldn't replace) and they wouldn't refund until they had collected. 2 months later, I contacted my bank for the refund, which I got and then 2 days later Studio arranged for Hermes to collect my broken item. It is now Nov 2021 and Studio have contacted me telling me that I owe them money. No, I do not. They are unable to trace the delivery...this is hardly surprisingly seeing as it took them 2 months to organise. I have sent them proof of collection, evidence of the chain of e-mails and instagram conversation in the hope they finally leave me alone. Incompetent company, not worth the time and I will avoid at all costs. 'Sorry you had a bad experience' yes....well learn how to do your job properly and stop harassing people unnecessarily.”

Helpful Report

Posted 3 years ago

“I ordered a chromebook which came on the 8th November it wasn’t working properly so arranged return on 9th November. I purchased it on buy now pay 6 months later . On the 16th November Hermes collected it . On the 22nd I had my monthly statement which included £18 for the chromebook?! I asked why I had to pay this when it’s buy now pay 6 months was told still need to pay something . And was told they received chrome book back on 19th . I commented on their fb post yesterday saying still not been refunded . Had a call today saying they’ve not received it back ! Said they’ll refer it to a different department which could take an additional 7 days I demanded to speak to a manager and after 10 minutes was finally told one would call me in an hour! This was 3 hours ago. and if you ask them something they don’t want to answer they say the line is not good! £310 I’m owed by STUDIO do not order from them”

Helpful Report

Posted 3 years ago

“Ordered Christmas pyjamas end of October for the children, delayed twice and now cancelled so close to Christmas. Have had a nightmare now trying to find some elsewhere, they advertise cheap prices but can’t deliver I won’t shop with studio again!”

Helpful Report

Posted 3 years ago

“Won my business with a keen price, took my order on their website showing item in stock and took the money, then sent an email the next day saying now out of stock. Not to be trusted if you need a present for Xmas and don’t want to be let down, as the item may have sold out with their competitors in the meantime. Probably worth spending a little bit more with an established supplier/company.”

Helpful Report

Posted 3 years ago

“Order taken at end of October. Nothing delivered despite e-mail promise for 28 November. On enquire from customer service was told date would now be 29 December. Useless for Christmas present.”

Helpful Report

Posted 3 years ago

“Ordered items on the 15th of nov, parcel Was meant to be delivered by the 24th called studio 3 times tracking wasn’t being updated dust said for 8 days the parcel was delayed and would be delivered the following day. Very incompetent staff who refused to cancel/refund even though my order is lost by Hermes! Absolute joke of a company! Made a complaint was told a manager would call me in 20 mins never heard a thing!”

Helpful Report

Posted 3 years ago

“Cancelled my order on 23rd October still have not had a refund keep getting replies saying its with the correct department 6 weeks later still no refund and no reply from complaint absolutely appauling customer service do not use this company”

Helpful Report

Posted 3 years ago

“I have been trying to return a damaged received Christmas tree for the last 3 weeks every time I call up customer services all I get is an apology and they say your collection has been booked.”

Helpful Report

Posted 3 years ago

“Xmas order of 5 pairs of Elf pyjamas ( Mummy, Daddy and 3 kids) beginning of October, 3 pair arrived after 5 weeks however, 2 pairs still not arrived and now I have just had an email telling me they are going to cancel my remaining order!! How incentive. Because of Studio cancelling my order!!! I have no option but to go and try to get some Christmas pyjamas in stores. I try to buy my children and grandchildren’s gifts on line, I have had both vaccines and booster but at my age I’m still vulnerable.”

Helpful Report

Posted 3 years ago

“Terrible service. I ordered my items well over 10 days ago, with a delivery time of up to 10 days. The item finally arrived both boxes were damaged and had been ripped open and my items inside were damaged. I have looked all over the Studio site for a contact number and couldn't find one, I found one on google instead. I was informed that they have 14 days to collect the damaged item, although unable to tell me when somebody will be collecting the item. I spent over an hour on a premium rate number trying to explain that I was not at that address in those 14 days and can I request a collection for when I will be there, they are unable to do this, so I am left with a damaged item. A terrible returns service and what sort of company sends out damaged goods? I have other goods which I am still waiting for from Studio after their 10 day delivery time. I hope they do not arrive damaged, I will be very upset if they do.”

Helpful Report

Posted 3 years ago

“Well where do i start I ordered my item 7th Nov should have been delivered 12th still no delivery by that evening, so got straight on to the phone to studio, well the staff there are unbelievably incompetent and sooooo rude..... I've never had such bad customer service, since the 12th dec I have been trying to get this resolved, and all they do is fob me off, this was a birthday gift so disappointed, but I am in touch with financial ombudsmen and citizen advice”

Helpful Report

Posted 3 years ago

“Disgusting service from Studio, I placed an order at the beginning of November. They haven't fulfilled the order and won't acknowledge an order cancellation and refund. Don't use them they shouldn't be allowed to trade, read the comments below they're committing fraud.”

Helpful Report

Posted 3 years ago

“I ordered some gift wrap at the end of October and never received as it went missing from their couriers Hermes.i have requested a refund as Studio are aware it is missing but they now say they have to investigate and will send me a claims form. I just want my money back so I can reorder from a good company. Don't use these as they are a shower of s__t”

Helpful Report

Posted 3 years ago

“By far the worst customer service I have ever experienced! They lost two of my orders with multiple packages. I have told them to resend as they are Christmas gifts so I can wait a little longer… 2 weeks down the line they still have ordered them still don’t know what to do! They don’t read the previous email conversation. Tried to log a complaint and they just ignore that part of your email or reply that they don’t understand! No items no refund no complaint being handled nothing just idiots that can’t do their job! Complete and utter useless will never use again!”

Helpful Report

Posted 3 years ago

“The website is useless, I placed an order it said the order had not gone through so I waited half an hour checked again not gone through & the bank payment hadn’t been taken? Ordered the item again straight away I got email stating order placed. 10 minutes later I get an email stating first order now been place? Tried to ring customer services was told cannot cancel the order as it’s personalised so I now have 2 of the same items twice it’s absolutely ridiculous they need to sort their website out!”

Helpful Report

Posted 3 years ago

“If I could give less than star I would. Placed an order on the 18/10 - no communication at all from the company until I phone them on the 09/11 to cancel the order due to length of time passed. Initially told I couldn't cancel my order - until I insisted I could under Consumer Contract Regulations. Then told it would take 72 hours for cancellation to process. Phoned again on 15/11 and I had been misinformed by the first person - apparently it takes 14 days for a cancellation and refund to be processed. Phoned again on the 24/11 and now they are telling me that cancellation was only processed on the 15/11 and it's 14 days from that date (and not from the 09/11 when I initially confirmed my wish to cancel). Never seen a company like it. All other online retailers I have come across allow you to cancel an order immediately if it has not been dispatched - Studio cannot manage to cancel an order in 14 days! And when you get through to their customer services, please don't bother asking for a supervisor. Funnily enough, on all three occasions that I've had to phone them - there isn't one available!!!”

Helpful Report

Posted 3 years ago

“They take way to long to deal with stuff, made application to pay over 6 MTHS, by time they make decisions stock will be sold out. Going buy elsewhere, using my Clearpay which even though over 4 payments, least I get my goods. With only paying 25% now. Geez studio order was only for £80, I spend more that that a Shein, with Karna, Zilch or Clearpay, guess what ask any of them, most paid off early, never missed payments.”

Helpful Report

Posted 3 years ago

“Where to begin. I ordered something for my granddaughter for Christmas only to be sent a completely different version of what I ordered. I phoned to return it to be told I could have an extra £5 off if I kept it, which I did but I'm not happy with their service. I left a review saying this only to be told my review goes against their guidelines and they would not be posting it. So basically they want me to lie and say it was a wonderful experience when it wasn't. You should be allowed a truthful review.”

Helpful Report

Posted 3 years ago

“I experienced terrible but flowers with studio retail limited, i lose 2parcel flowers ,but refund just for 1parcel, 26.99, other one with delivery fee still not refund for me !take long time now from 21th October to today is 1month ago ,still not sort out ,i contact not replying for me !so bad service”

Studio 1 star review on 20th November 2021

Helpful Report

Posted 3 years ago

“So bad service ,i am experience horrible with studio retail limited ,I buy flowers is two parcel ,but for me 1parcel refund, from 20th to now is 1month ago ,still not sort!”

Helpful Report

Posted 3 years ago

Studio is rated 1.3 based on 1,549 reviews