Studio Reviews

Name: Studio
Rating: 1.29

1.3 Rating 1,537 Reviews

7 %

of reviewers recommend Studio

Company Reviews

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Metrics

1.3

Based on 1,537 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Studio 2 star review on 7th September 2024

Ali

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“By far the worst customer service I have ever experienced! They lost two of my orders with multiple packages. I have told them to resend as they are Christmas gifts so I can wait a little longer… 2 weeks down the line they still have ordered them still don’t know what to do! They don’t read the previous email conversation. Tried to log a complaint and they just ignore that part of your email or reply that they don’t understand! No items no refund no complaint being handled nothing just idiots that can’t do their job! Complete and utter useless will never use again!”

Helpful Report

Posted 2 years ago

“The website is useless, I placed an order it said the order had not gone through so I waited half an hour checked again not gone through & the bank payment hadn’t been taken? Ordered the item again straight away I got email stating order placed. 10 minutes later I get an email stating first order now been place? Tried to ring customer services was told cannot cancel the order as it’s personalised so I now have 2 of the same items twice it’s absolutely ridiculous they need to sort their website out!”

Helpful Report

Posted 2 years ago

“If I could give less than star I would. Placed an order on the 18/10 - no communication at all from the company until I phone them on the 09/11 to cancel the order due to length of time passed. Initially told I couldn't cancel my order - until I insisted I could under Consumer Contract Regulations. Then told it would take 72 hours for cancellation to process. Phoned again on 15/11 and I had been misinformed by the first person - apparently it takes 14 days for a cancellation and refund to be processed. Phoned again on the 24/11 and now they are telling me that cancellation was only processed on the 15/11 and it's 14 days from that date (and not from the 09/11 when I initially confirmed my wish to cancel). Never seen a company like it. All other online retailers I have come across allow you to cancel an order immediately if it has not been dispatched - Studio cannot manage to cancel an order in 14 days! And when you get through to their customer services, please don't bother asking for a supervisor. Funnily enough, on all three occasions that I've had to phone them - there isn't one available!!!”

Helpful Report

Posted 2 years ago

“They take way to long to deal with stuff, made application to pay over 6 MTHS, by time they make decisions stock will be sold out. Going buy elsewhere, using my Clearpay which even though over 4 payments, least I get my goods. With only paying 25% now. Geez studio order was only for £80, I spend more that that a Shein, with Karna, Zilch or Clearpay, guess what ask any of them, most paid off early, never missed payments.”

Helpful Report

Posted 2 years ago

“Where to begin. I ordered something for my granddaughter for Christmas only to be sent a completely different version of what I ordered. I phoned to return it to be told I could have an extra £5 off if I kept it, which I did but I'm not happy with their service. I left a review saying this only to be told my review goes against their guidelines and they would not be posting it. So basically they want me to lie and say it was a wonderful experience when it wasn't. You should be allowed a truthful review.”

Helpful Report

Posted 2 years ago

“I experienced terrible but flowers with studio retail limited, i lose 2parcel flowers ,but refund just for 1parcel, 26.99, other one with delivery fee still not refund for me !take long time now from 21th October to today is 1month ago ,still not sort out ,i contact not replying for me !so bad service”

Studio 1 star review on 20th November 2021

Helpful Report

Posted 2 years ago

“So bad service ,i am experience horrible with studio retail limited ,I buy flowers is two parcel ,but for me 1parcel refund, from 20th to now is 1month ago ,still not sort!”

Helpful Report

Posted 2 years ago

“Odered a dressing up rail on the 13th October for my grandauthers birthday promised it would be delivered by the 15th in time for her birthday i have been on the phone now 5 times all they can say is sorry for you delays we didn't have it in stock it well be with you in. A couple of days i still haven't received it yet 😕 now i have received a email saying i will get it on the 5th of December why didn't they say we haven't got it in stock i would of gone some wear else i am not happy 😢the little girl has had her birthday with no present of nanna and studio has a lot to answer for it please dont oder anything 😢”

Helpful Report

Posted 2 years ago

“I paid for the personalized dolls house on 21 September and got email regarding its cancelled on 31octber and should received a refund back with in 14 days starting the face I have to ring myself to cancelled the item from Monday 15 November and still within the cancellation team I have spoke to the team about this IAM still in waiting on a refund back and cancellations team to get move on I've even spoke to a manger and now waiting on a call back today please do not order anything from here they are rubbish and some have no clue how to there job we should receive a refund on top 14 days and wasting are time they it's the first time it's happened it's ridiculous it has bin loads of time happened reading theses reviews absolutely ridiculous. I will leave my name Kelly Jones”

Helpful Report

Posted 2 years ago

“I Had to pay for a return to studio as they would not help me return the item i then had to pay a Courier £2.80 to return the item! I also cancelled an item through their secure contact form three times and its still showing awaiting despatch unbelievable customer servicce! I have now reached the limit of purchases from Studio and will be paying back the money i spent on their site. NO MORE!!”

Helpful Report

Posted 2 years ago

“Ordered a bed on 22nd August its November 18th now still not arrived, all their say its a very popular it will be in the warehouse soon give 5days after that to be delivered. Ive been told this 5 times now.”

Helpful Report

Posted 2 years ago

“If I could give zero I would...wrong item delivered. Phoned them, they said to return with returns label, no label included. Said they would send a returns label in the post (baring in mind I spoke to two different people on two different days) and to allow 5-7 days, well its now been 12 days and neither label has turned up. Phoned again and they finally emailed one and said collection has been arranged for the next day..well it's been 6 days and still no collection. This was for a birthday present and they have totally screwed it. So peed off!! Do not order from this company.”

Helpful Report

Posted 2 years ago

“I ordered a personalised work bench on 9th Oct aa it was shown as in stock. I waited the advised 28 days and since then its been nothing but headache. Numerous emails and being given 2 delivery dates followed by one yesterday to say theyve had to cancel the order and will issue me with a refund. The credit card I used to pay is now closed so I queried how i'd get my refund only to be told the item was never in stock and payment was never taken. LlE!! My Oct statement states otherwise. This is the first and last time I'll use this company!”

Helpful Report

Posted 2 years ago

“I ordered perfume and received the wrong one. When I phoned I was told that I would have to return it then wait for them to refund me (up to 14 days) and then re order it!!! It took 35 minutes to explain that it wasn't my choice to return it but that they made the error but was told this was the only way of correcting their mistake! I DO NOT recommend this company.”

Helpful Report

Posted 2 years ago

“I wish that I’d read these reviews before placing an order with them. Order placed 2nd October paid for in full. I received an email stating that my item was no longer available and would receive credit. After many emails and a telephone conversation with Geraldine (manager) I am still waiting for my refund. Never again will I order from Studio.”

Helpful Report

Posted 2 years ago

“Absolutely horrendous. Bought a monitor and was told it would arrive within 10 working days. I thought it was long but I understood with current supply chain issues. After a week I called to see if there was any sort of indication when it may arrive or a tracking code etc. I was told the laptops would arrive by that Friday (I called on the Monday). Friday got here and still nothing so I called, they then said it had been cancelled. We had no communication to let us know this. Now I am a monitor down and unable to work from home. Truly poor service from a truly detestable brand. I would implore everything considering shopping with them to AVOID THEM LIKE THE PLAGUE.”

Helpful Report

Posted 2 years ago

“Wanted to buy the very hot Nintendo Switch Oled. It seems out of stock everywhere but Studio. They listed it on the site as in stock and even got picked up by Google shopping which showed that it was in stock on Studio website. To be sure I kept checking the site for a few days and it was in stock every day. Finally pulled the trigger and discovered that the site pushed very hard for their credit account which I then signed up. 2 days later I got the email saying the Switch Oled was out of stock and my order got cancelled. Another 1 day later They listed the Switch Oled as in stock again. And 1 week later I got report from Experian that my credit score went down because I opened a new credit account. So basically within 2 weeks of knowing this site Studio, I lost my hard earned credit score for absolutely nothing in return. Checked some online review and found that it's Studio's standard tactic that listing popular products which they don't have to lure customers onto their site and to sign up on their credit scheme and then cancel the order afterwards. They get a potential customer or at least his/her financial data/info/profile. Dirty business. Absolutely avoid!”

Helpful Report

Posted 2 years ago

“Company refuse to refund a cancelled order and are now ignoring my emails. £30 still owed to me by them! This is been since the 11th of October. luckily my card has refunded me via chargeback. AVOID AT ALL COSTS AS I DIDN’T AFTER WARNINGS!!”

Helpful Report

Posted 2 years ago

“So bad fraud service company ,take 20days not got my flowers, after lose flowers and when I order flowers is £26.99, but from my account take more money £58.97,so hope everyone do not buy anythings from studio ,it deceive consumers! Thanks”

Studio 1 star review on 11th November 2021

Helpful Report

Posted 2 years ago

“Ordered a wooden tool bench for my nephew for his birthday in november, ordered in September, received my second email to say it's been delayed and won't be arriving til the date of his birthday then to allow 5 days for delivery, this is terrible service and will not recommend or will I order anything again from Studio.”

Helpful Report

Posted 2 years ago

Studio is rated 1.3 based on 1,537 reviews