Studio Reviews

Name: Studio
Rating: 1.29

1.3 Rating 1,549 Reviews

7 %

of reviewers recommend Studio

Company Reviews

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Metrics

1.3

Based on 1,549 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Studio 1 star review on 23rd December 2024

Nikolett Pflum

Studio 1 star review on 15th December 2024

Pat Finch

Studio 1 star review on 7th December 2024

Tracy

Studio 2 star review on 7th September 2024

Ali

102

Anonymous

Anonymous // 01/01/2019

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“product came quickly no messing about cheap and good quality”

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Posted 6 years ago

“Cannot complete a purchase online without signing up for credit, attempted twenty plus times but when check credit box straight on to delivery 🐍🐍🐍🐍”

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Posted 6 years ago

“Rubbish company!!! Customer service have zero idea what’s going on, can’t process an order, doesn’t understand, can’t help, wouldn’t recommend them at all, didn’t even manage to put an order in, won’t recommend or use them EVER AGAIN!!!! Won’t even let me put a 1 star it blocks it out!! Joke!!”

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Posted 6 years ago

“No customer service at all! They sent an incomete package. When I complained they reordered the whole package which put my account over agreed credit limit and negatively affected my credit reference. I'm still waiting for an answer to my complaint and for them to collect the incomplete package. AVOID THIS COMPANY!”

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Posted 6 years ago

“Parcel arrived today opened to check one item had part missing rang customer service spoke to a lady that did not speak good English after twenty minutes on phone trying to explain what the problem was she arranged to have item picked up and re order as wanted for Christmas present she told me item was not in stock she could not understand what I was trying to tell her u really need to get people working for u that we can understand and that can understand us”

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Posted 6 years ago

“Sent an item back as faulty now fighting to get my money back which I've paid towards this item it's been like a month so now I've told them I'll them 4 more days to return my money or I'm seeking legal advice to take actions against them”

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Posted 6 years ago

“Unacceptable hidden interest rates I pay monthly on a tent I purchased at just under £100 and I find I'm being charged £7 a month interest on my purchase”

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Posted 6 years ago

“2nd time I’ve ordered from them. 1st time the item took 3 months to arrive for a garden slide when we got it summer was over. Now 4 weeks for a tv and still not there. Definitely not ordering anything from them at Christmas as you won’t get it till Easter”

Helpful Report

Posted 6 years ago

“Tea towels ,bathroom towels very thin not suitable for what they were purchased for.Slippers secrens faulting off all these just a load of rubbish have bought better from pound shop.”

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Posted 6 years ago

“Bought black fridge faulty after 6 months arranged collection today between 8am and 7pm still waiting no phone call annoyed as came in from night shift at 7am stayed awake all day!! Still waiting at 19.39pm phone call would have been niceRang customer services to be told if don’t collect today will do tomorrow dreadful service had parcels delivered previously left on door step or in back garden need to change your courier people Studio Angela B”

Helpful Report

Posted 6 years ago

“Ordered table and four chairs. When it came chairs damaged and the table top looked like someone had walked over it in the box and it was completely crushed. They arranged collection and sent out a replacement order. Replacement order received exactly same thing again but worse. Looked like someone had walked on the box and crushed table top. Rang to advise and was told someone would ring me to find out more so wouldn't arrange collection. No one rang. So I rang again today to be told the reason for damage was missing on their screen, she would have to take details again and then I have to wait for someone to ring me. Shocking and I assume from the accents of people answering phone that this is a call centre somewhere in India/Phillipines/god knows where. Will not be ordering from them again”

Helpful Report

Posted 6 years ago

“Used get bargains now just like every other store or catalog”

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Posted 6 years ago

“Excellent website with a brilliant range of items...for all the family!”

Helpful Report

Posted 6 years ago

“I ordered some bath sheets & to be honest I expected better quality. Do not buy them, they’re rubbish. The material is thin. They’ve been used twice & they have snagged in several places. An overall disappointment”

Helpful Report

Posted 6 years ago

“had to pay p+p then pay to return item and have to wait 21days to be refunded!!!”

Helpful Report

Posted 6 years ago

“ordered 3 items on buy 2 get 1 free terms , order excepted but next day received email saying 2 of the items were out of stock, why except order if items are sold out ? so now paying full postage for one item. If had known i could have ordered 2 other items. If sold out items comeback in stock i will have £4.99 postage to pay again.”

Helpful Report

Posted 6 years ago

“The ordering system is ridiculous , definately out of the ordinary. Instead of placing an order then just paying at the end. Their process is completely confusing. I still can not explain it. Something about making a credit account or paying by cash. And even when i made for my items by phone. They still had not arrived 11 working days later. Called again and was tols that 1. My order had not been processed 2. One of the items was now out of stock 3. I had to pay £1.50extra Never ever ordering from them again. Now im awaiting my items and i just have this feelings that they will not be they were pictured on the website. Rubbish”

Helpful Report

Posted 6 years ago

“Absolutely shocking customer service! Had a faulty product which they arranged collection of but have now lost but won't refund my money until they investigate and find it. It is a problem between them and their courier to investigate not myself. I am now still out of pocket a month later with no resolution in sight other than being told to 'allow more time' We are not talking a small amount of money either”

Helpful Report

Posted 6 years ago

“Studio customer service is appalling I am awaiting an uplift of a faulty order they have told me over the phone on three occasions they will have it uplifted the next day so I can get a refund but still has not been uplifted they won’t let me speak to a member of management as they say no one is available poor poor customer service don’t know what to do next won’t be buying anything from them again”

Helpful Report

Posted 6 years ago

“Use to like Studio before but now service is rubbish. I ordered 2 quilt sets which has to include pillow, quilt and mattress cover. One set was fine but another one has no pillow and mattress cover. After I phoned to Studio they promised to deliver another one and they delivered, they tried another three times and every time I open package it had only quilt without pillow and mattress cover and I tired to phone them again and again. Also I ordered gloss wardrobe. I checked that it has all parts include but after it was assembled and we removed protection film from doors, found out that one door of wardrobe is faulty on the gloss surface. Customer service was not helpful at all! They said I have to disassemble wardrobe and return it back and they would deliver another one. I tried to explain that I paid money to assemble it and what I need just one door becase it already assembled and I asked if I can order same wardrobe and when they would deliver I would open a package and exchange only one door but was told that they not deliver and collect in same day and it's impossible. So I would never again buy anything from Studio and wouldn't recommend it to anyone.”

Helpful Report

Posted 6 years ago

Studio is rated 1.3 based on 1,549 reviews