Studio Reviews

Name: Studio
Rating: 1.29

1.3 Rating 1,537 Reviews

7 %

of reviewers recommend Studio

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Metrics

1.3

Based on 1,537 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Studio 2 star review on 7th September 2024

Ali

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I haven't got the time or energy for studio anymore! Like other customers r saying I've lost count of phone calls and emails I've done still not sorted! Please don't use this company as there quick enough at taking your money but not so on giving your refund!!!! Hermes picked up a second cordless hoover that wasn't working and now there telling me they haven't received it so there's an investigation going on so I'm the 1 who is out of pocket for something that hermes or studio did wrong I even have the card of the driver who picked it up!! This has been going on for weeks and I would never touch anything from them again!!!!!!!!!!”

Helpful Report

Posted 4 years ago

“The most shocking company I have ever dealt with. Placed my order and money taken out of my account immediately. 3 days later received an e mail to say product dispatched. Told delivery would be on or before 6th Dec. Tried to track the parcel for it yo say courier is awaiting the parcel. I contacted the abysmal customer service. They were so rude and just kept repeating for me to be patient and give it longer to arrive. When I asked when that would be they had no answer except to say be realistic its Christmas time so things take longer. I tried to explain that if they hadn't given me a delivery date I wouldn't have expected the parcel to come then. I asked t speak to a manager but apparently the management team do not take calls. I will never shop here again and I will tell anyone and everyone one to avoid this shambles of a company. Quick enough to take your money for goods your never going to receive”

Helpful Report

Posted 4 years ago

“What an utter rubbish company. I've Just received a pair of adidas trainers which were bought as a present, however when I opened the outer packaging the box was all ripped. 20 mins on the phone to what they would call customer service, that's a joke as they didn't even resolve my complaint, they said I can buy another pair, return the originals and get my money back. I even asked if they could just send me a new box, that was to much hard work. First and last time I'll shop at this place.”

Helpful Report

Posted 4 years ago

“Ordered 23rd November, no dispatch. Complained and got a dispatch email 30th November. Checked tracking 4th December, hermes has not received my parcel. Called up and complained and told to wait 14 days. What's the point of the dispatch email then? Clearly not going to come, customer service unhelpful and offer no resolution. 1st and last time using this shocking service. Will be requesting a refund”

Helpful Report

Posted 4 years ago

“Ordered Christmas decorations in 25 November, with promise if delivery in 3 December or before. Still no sign of goods, and tracking says delivery company still waiting to receive them. Have emailed, no response! Have called, no help due to the fact the person couldn't understand me and kept telling me to be patient!! What do I do, order another tree then left with two when this might turn up sometime before Christmas! Quick enough to take my money!!!”

Helpful Report

Posted 4 years ago

“Never again ordered 4 items for christmas on the 4th Dec paid the money as i understood the delivery would be 3to 7 working days . Went to track the delivery to see that 2 of the items were now out of stock even though i odered them over the phone and paid for them! and and the other one would be up to 21 days.I spoke to someone on rhe phone who i had a job to understand and said i dont understand why they took the money for out of stock items and said that the reindeers that i had ordered would be no good fo christmas in 21 days!. I asked several times to speak to a manager but just kept being told to hold absolute joke . I feel very let down that i was not told this when i placed my order wont be shopping with them again!!!!!”

Helpful Report

Posted 4 years ago

“Aoid like the plague. This company is shockingly bad. If you like losing your money for months use them but i will never use again. Inferior customer service, staff are well trained and lie. ,”

Helpful Report

Posted 4 years ago

“Paid for a microwave - delivered faulty. The stop/clear button wasn't working and could not be switched off unless the door was opened. Arranged for a return and requested delivery of another one to be told I had to pay for the second one too. Waited, waited, waited. Three days after the arranged collection date, Hermes come to collect. The bar code on the returns label would not scan. Was informed that the driver would have to come back the next day with another Hermes barcode. As I was not prepared to let it go without a receipt, which was offered. After 8 days the new one finally arrived. Again faulty, only this time the motor in the back of the microwave was making a very loud banging noise. Very frightening as I thought it could cause harm it was so alarming. Rang back to be advised it will be up to 5 days to collect. Upon enquiring about my first microwave return refund, I was advised that they hadn't yet received it and need to wait 14 days!!!!! I am now owed refunds for both microwaves and out of pocket to buy another one, and still have no microwave after two weeks 🙁 Seams to me the faults were so serious that they should not be selling them.”

Helpful Report

Posted 4 years ago

“Ordered an item on the 23 of November did receive the item phoned them to be told the item wasn't even in stock and that it would be back in stock on the 2nd and to give it 3 to 5 days so after the 2nd tried to track the item and was still saying they hadn't received it so i phoned them back to be told again that it still wasn't in stock and that it would be in stock on the 16th but to give it until the 21st which i explained is to close to Christmas as if i didn't receive it buy the time i had received a refund it would be to late to replace the item so i asked if they had the same item but in a different colour in stock so they checked and said yes a black one so i asked if they would just send me the black one instead as i wasn't really fussed over the colour the gentleman whom spoke very poor English then proceeded to tell me yes i could have the black one but would have to pay again but this time instead of paying the £79.99 i originally payed they wanted me to make another payment but this time of £99.99 because the item had gone back to its original price so when i explained that i jad already payed of the item but haven't received it so why do i have to pay again for a replacement item of the same product just in a different colour the guy couldn't answer me i asked to speak to a manager which wasn't available and he just kept demanding another payment which resulted in me requesting a refund absolute appalling customer service and i will not shop with studio again”

Helpful Report

Posted 4 years ago

“Rip off they're ripping off when I tried to cancel an order.... Due to the goods being delayed for weeks they told me. Now they're saying I've got to send it back.... When I get it delivers I don't want it delivered. Its too late. They need to contact the courier and take it back. They've took my money and ripped me off”

Helpful Report

Posted 4 years ago

“Placed an order to be delivered to work as Hermes in my area are beyond useless and items never arrive, (yet they use a fake signature to say they have), however Studios computer system defaulted my delivery to home, called within a minute explaining to be told nothing could be changed, total BS. The call handler was very patronising and very unhelpful, so after years of being a customer, I will never use them again.”

Helpful Report

Posted 4 years ago

“Placed an order and chased it not going to be delivered to mid Dec when expected much sooner. Rang and unfortunately not fully understanding me. Happy to take money but not deliver on time. Will avoid in future”

Helpful Report

Posted 4 years ago

“My items was dispatched on the 20 November 2019 it's now 3 decmber 2019 no items paid in full not happy all I get told sorry I have email 3 times no response just would like a full refund and delivery cost as well which I paid for”

Helpful Report

Posted 4 years ago

“I received a message to my item would be delivered on the 2nd I took the day off work never left the house they said would be delivered today the 3rd my day off work again spent the whole day in the house to still not receive my item again I’m NOT happy”

Helpful Report

Posted 4 years ago

“I rong studio over the interests their keep putting it up by £25 each month I tell them I not paying that interests their said its interest on top of interest I said you cant do that I said I want to sort this out their not having not of it I put the phone down please dont get nothink off this studio I rong me 10 time I suffer with panic attacks their put me in hospital”

Helpful Report

Posted 4 years ago

“It’s not studio itself but the shocking service you get from Hermes delivery service. I asked for my parcel to be delivered to my work address, which is manned from 8 to 6.30pm. They said they attempted to deliver 3 times to the Windsor office, which they did not. On the third attempt we actually saw the van pull up in front of the office but did not deliver. When I rang studio straight away, they really couldn’t/didn’t want to help to resolve this. Clearly the Hermes driver was lying and didn’t for whatever reason, did not want to stop to deliver this parcel. Do not use Studio for as long as they are using Hermes Delivery service as they are clearly not employing reputable employees!!”

Helpful Report

Posted 4 years ago

“They sent the wrong item but would not allow free returns unless collected which was a 2 working day window. I managed to arrange to work from home but item not collected. Apparently I can’t drop it into the returns place myself which is very near my home and they won’t reimburse unless I await the unreliable collection. Avoid!!!”

Helpful Report

Posted 4 years ago

“Disguising company, ordered my wedding ring, first time order, they lost it on the day it was meant to be delivered, was told I had to wait 4 weeks for my money back after complaining I received it back after stressing, but ended up with lots of stress to find another ring on time, and also had to pay extra to get it engraved, please don't use this company, unless you want to be disappointed.”

Helpful Report

Posted 4 years ago

“Items are generally more expensive than elsewhere online. I didn't mind paying a little extra if you can pay for the items over time. But when you do they add on huge interest charges every month even when you pay more than the minimum monthly payment. So by the the time you pay off your balance you end up paying 100s of pounds in interest. AVOID!!”

Helpful Report

Posted 4 years ago

“DO NOT TOUCH THIS COMPANY, WOULD GIVE IT A 0”

Helpful Report

Posted 4 years ago

Studio is rated 1.3 based on 1,537 reviews