Studio Reviews

Name: Studio
Rating: 1.29

1.3 Rating 1,537 Reviews

7 %

of reviewers recommend Studio

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Metrics

1.3

Based on 1,537 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Studio 2 star review on 7th September 2024

Ali

Anonymous

Anonymous // 01/01/2019

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“Paying for an item that I have never recieved and have asked them numerous times to remove it from my account. Their customer service is none existant. Multiple emails. I've one email back asking for the same details I provided then nothing else. Great if you get stuff or have no broken stuff then you don't have to sort anything but if something goes wrong you might as well just burn the money.”

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Posted 2 years ago

“If you ordering anything do it 3 months in advance still waiting for an item ordered and paid for on the 14th ...ridiculous”

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Posted 2 years ago

“Have been waiting so long for my item. And when you call they tell you it will be here before Xmas. Then two emails tell you different things. i won’t be using this company again”

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Posted 2 years ago

“Terrible service. Broken items and loooooooooong wait for refund.”

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Posted 2 years ago

“Provided a Hermes tracking number after 7 days, which was never collected. Then after 11 days admitted it was never in stock. What a waste of my time.”

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Posted 2 years ago

“DO NOT ORDER SCAMMERS TAKE YOUR MONEY AND DONT SEND THE ITEM”

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Posted 2 years ago

“Terrible telephone manner to start with was on phone too for over 30 mins they just hung up when asked to speak to manager was told item was in stock when ordered rang severall times over 2 weeks told me had been dispatched phoned today to be told order has been cancelled has not in stock was ordered 5th november days before Christmas not good so someone was lieing still waiting to speak to manager”

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Posted 2 years ago

“Absolutely shocking service. Ordered a wooden kitchen for my 2 year old sons Christmas present and it’s still awaiting dispatch. They have replied to emails 1st email response was that it will be dispatched on the 17th Dec and I would definitely receive by Christmas this is after being ordered on the 17th Nov, checked delivery status and again still said awaiting dispatch!!! When I sent the 2nd email the response was that I wouldn’t receive the kitchen because they have no stock. Absolutely appalling service”

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Posted 2 years ago

“Only 1 star as not allowed to give zero. Parcel dispatched but lost on 4th December. Hermes acknowledged that it has been lost but Studio now need a further 30 days to investigate! Oh and I will receive a response to my complaint within 80 days. Call centre staff are like speaking to a robots. Avoid avoid avoid!”

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Posted 2 years ago

“Rubbish company who spoil Christmas by not delivering when they say they will, and who then waste lots of your time blaming everyone else (including you) for their short-comings. Be warned to stay away from these people.”

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Posted 2 years ago

“Ordered a rocket ship play set for my two year old son for Christmas and it hasn’t even shown up and no replies to email”

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Posted 2 years ago

“Ordered a keyboard in November as a Xmas present for someone every week they have told me it's coming now I've been told 27th December Well done Grinch for ruining someone's Xmas. Just avoid them costs for deliveries AND returns they are so tight and rarely give discount”

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Posted 2 years ago

“Ordered items begging of November still not arrived, im not sure if its studio or the shoddy delivery company hermes that they use but takes 30 days for a refund but happy to add interest on while it's out ur account for the 30 days”

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Posted 2 years ago

“Bought in November, I purchased an item that said IN STOCK. 28 days later and i still don't have it, they'll also refusing to refund as its personalised. These people are thieves. I will never shop here again. I think there's other things going on behind the scenes, They are SO desperate to con people out of money and hold on to it, I wonder if they're struggling against going bust. They have no stock of anything but advertise that they do, then refuse all refunds. its a gamble i wouldn't take again .As soon as my item is cancelled/delivered i'm deleting my account and will never return. absolutely shocking service, clueless staff who aren't based in the uk will just constantly resend a template of 14 working days when really they have no clue. I'm rarely this annoyed about customer service but when its children's toys and christmas i think its absolutely despicable.”

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Posted 2 years ago

“Kids toy for last Xmas. Parts missing keep getting fobbed off. Their phone number is hidden. I phoned several times each time they want to know more of my information. They have the details on their system, I have the receipt on my desk with the order number date etc. Far East call centre, polite difficult to understand and get fobbed off. Want to know date of birth etc before even talking I am very dubious about giving private info to a voice on the phone especially when it is irrelevant. Why do they want my birthdate? I wrote, signed for, complaint. No reply. A year later and still the item is unusable. It seems the UK office is just a letter box convenience one. STEER CLEAR OF THEM.”

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Posted 2 years ago

“Ordered october stil waiting wont cancel wont refund wont do anything!!🤯🤯”

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Posted 2 years ago

“Their online stock numbers are inaccurate, their customer service is poor, when you finally get through to speaking to someone the line is always terrible. They don’t keep you updated with any information regarding orders and you have to constantly try and chase them for any information. It’s like getting blood from a stone with their agents.”

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Posted 2 years ago

“I have paid £44.99 for delivery of a coat that hasn't been delivered. When I try and trace it, there is no evidence I've ordered it. I have proof if payment on my bank statement. I was cut off on phone after being told by a man who couldn't understand English that he couldn't find my account. My emails aren't replied to. Just want my money back.”

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Posted 2 years ago

“Accidentally ordered by clicking pay button in the app (yes my fault) contacted straight away and told they'd get it stopped. Few days later dispatch notification through. Contacted again and told it had already gone do would need to be received and returned.... a week later it's received (so it wasn't dispatched as hermes had it on 2 day delivery) 3 days now I've telex to contact to get returned but ignoring me. Also sent my statement with the item on 2 days before it even turned up!! Once returned account WILL be shut down. Absolute shambles of company with liars working for them”

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Posted 2 years ago

“Looks like I’m not the only one having bad service Nobody listening and trying to charge for lost item”

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Posted 2 years ago

Studio is rated 1.3 based on 1,537 reviews