Studio Reviews

Name: Studio
Rating: 1.29

1.3 Rating 1,549 Reviews

7 %

of reviewers recommend Studio

Company Reviews

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Metrics

1.3

Based on 1,549 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Studio 1 star review on 23rd December 2024

Nikolett Pflum

Studio 1 star review on 15th December 2024

Pat Finch

Studio 1 star review on 7th December 2024

Tracy

Studio 2 star review on 7th September 2024

Ali

102

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wish I had read these reviews before using Studio. It looks like this was a reasonably trustworthy company but in the last six months has gone seriously downhill on quality, reliability and ethics. Here’s my tale to add to the scores of others on here. Ordered a play centre for our nephews last November which took ages to arrive but they love, even though it wasn’t the best quality (turns out 18 month olds aren’t snobs!). Awesome. Was offered money off if I took the credit account which made sense - figured it could be useful for credit building, especially if the items were decent quality, as I could keep using it. Paid in full the day after ordering, the second the balance showed on my account. Haven’t used it since. Received a statement showing nil balance at the end of the year. Happy days. Just received another statement yesterday showing an £8.48 balance which was apparently interest on the £36 purchase that they had extended credit for, for less than 24 hours, a whole seven months ago. Say what? Even your less-than-friendly neighbourhood loan shark isn’t going to charge you that much. That statement estimates that I’ll have an interest payment on my next statement as well even if I pay it by the due date, presumably for the balance on this statement (which is just pure interest - I’ve not bought anything in the interim period). How can you be charged interest on something when you’ve paid it off in full within the due period? I’d love to tell you their answer on that if anyone ever picked up the phone. While there is sometimes hold music, I’ve been sat on a mostly silent line for over forty-five minutes now. Lesson learned: check Trustpilot next time before taking the plunge into a credit agreement with a reasonably unknown company. While that works out absolutely fine nine times out of ten, this time it bit me on the butt. I’ll be paying the amount and closing the account. They’ve actually offered to double the credit limit to £1,000 on the very same statement that tries to scam me out of dodgy interest payments. Ha! Sorry. Nope. Stay away - non-existent customer service, seriously dodgy credit practices and the quality isn’t good enough to warrant taking a chance that you might be one of the lucky ones. Not worth the hassle!”

Helpful Report

Posted 3 years ago

“My boyfriend ordered an item on 29/05 it's now the end of June and still nothing. They took the money on 2nd June but keep putting the delivery date off. If we ever receive the item I will update my review.”

Helpful Report

Posted 3 years ago

“I bought 1 pair of leggings and two bras (same size and style). All 3 were delivered at different times?? The bras were £10 each and had good reviews. Just recieved them and I shocked at the poor quality. They look awful and have no support. The cups have an extremely cheap and thin fabric, which offers no support. The straps just have no firmness. Just a very poor quality product. Better quality in Prinmark. The leggings are also made from a cgeap and nasty fabric. I bought 6 t shirts last year and the quality was great. However these products are just awful.”

Helpful Report

Posted 3 years ago

“Things I've ordered so far shoddy and damaged. Phoned them today to say their items are showing a lower price but as soon as add to basket they shoot up in price. Called twice, and twice they suddenly acted as if they couldn't hear me.bad actors as well as bad quality of items they sell”

Helpful Report

Posted 3 years ago

“I ordered a duvet set about 3 months ago and still no delivery and now I can't access my account or contact them directly. Really p@#s poor service . Avoid at all costs.”

Helpful Report

Posted 3 years ago

“Last September I stupidly bough an iPhone from these, when received the screen was damaged so it was duly returned. No credit on my account, so chased them only to find that they had not received the phone. Sent them all the tracking details and here we are at the end of June and still no refund. I have called no less than 9 times each being told we are truly surely sorry. I have today called them and that court action will be taken in two weeks if monies are not returned KEEP AWAY FROM THESE COWBOYS”

Helpful Report

Posted 3 years ago

“I have had two recliner chairs for over a month now . Tried to get studio to pick them as one did not recline so wasn't interested in the second chair didn't open it . But I have called customer service countless time .I get the same response each time wait 7 working days for pick up. But no pick up .so after a month I have had enough .I have been a customer of studio for ex amount of years but never again will I order from them I have lost all faith in them .”

Helpful Report

Posted 3 years ago

“Ordered an electric beer dispenser for 89.99. Description said that the beer dispenser accepted 5litre universal kegs. Checked online and there were no such kegs. So tried to cancel the order. Order could not be cancelled and item was shipped. Looked good when arrived. Ordered a variety of five litre kegs and non worked in this dispenser. Instructions referred to a plastic cap on top of the beer keg and there was no such thing. Out of pocket 200. Returned the item still to hear back, Checked everywhere for the manufacturer of this item and lo and behold Amazon used to be the supplier. Item no longer available on Amazon so I wonder if Amazon also dumps items of to studio when they’re taking up too much space. I have refused the £10 compensation from studio customer service on the day of my call as accepting this means I have no right to claim full compensation through a formal process. Previously also bought a tiki bar from this company which looked second hand on arrival and I hand to fix it myself. Was also wrapped in packing film. Will never use this catalogue again. I do not trust this company.”

Helpful Report

Posted 3 years ago

“Absolute waste of time customer service. First and last time ever ordering from them. Still waiting on order to be shipped almost 2 weeks now. Told repeatedly to wait, order cannot be cancelled, etc. A right joke this company is. Do not recommend to anyone!”

Helpful Report

Posted 3 years ago

“They reckon that I owe £9.82 interest despite paying for the item in full before they had approved me for any credit. They started sending statements mentioning the interest 10 months after the item was purchased. They have ignored all contact regarding this & it shows on my credit report despite me NOT owing this money.”

Helpful Report

Posted 3 years ago

“Totally unjust charges I owed 163 pounds and they were adding 70 in interest each month on the account. Absolute scam”

Helpful Report

Posted 3 years ago

“,For my experience is ok. I was order PS5. They little late for responding confirmed e-mail back. And about delivery system (supplier directly ), It ‘s hard to tracking parcel. However , I got my PS5 within 3day and everything fine. So It ‘s ok for me .”

Helpful Report

Posted 3 years ago

“Id i could give 0 stars i would. Have contacted this company numerous times to collect a patio set that was delivered to me smashed up back in March. Get the same response from customer service and nobody is interested or ever turns up to collect it. Starting to think I'm going to not be getting my money back - total scam. AVOID!”

Helpful Report

Posted 3 years ago

“I had ordered a three piece kitchen set and when I received them I noticed that the microwave was not only noticeably damaged but faulty - it did not work. The kettle and toaster worked fine. When I enquired about a swap for a working microwave they explained that this was not possible and they could only offer me a refund if I returned the whole set or a 10% refund if I chose to keep them. How ridiculous. This is even after me explaining that the kettle and toaster had already been used. Their customer service is shocking - you are passed from person to person so it is difficult to get a correct answer to your questions. I gave up in the end and returned the whole set. My first and LAST time ordering from Studio. Avoid.”

Helpful Report

Posted 3 years ago

“Ordered a carpet cleaner in December that never arrived and was told it would be refunded to my account in January. It’s now June and still not been removed. No one is listening to me and keeps telling me to wait until next months statement for it to be removed.”

Helpful Report

Posted 3 years ago

“Shocking company that I have had to complain to the financial ombudsman over non payment of my credit balance because they never delivered anything to me and after my data Subject Access Report shows they have no record of a delivery. Steer well clear they are in such a mess the company is up for sale”

Helpful Report

Posted 3 years ago

“Shocking company, I placed an order which got left on my doorstep whilst I was at work I contacted the company and explained I didn't get the parcel as it had gone by the time I got home. I've asked Studio to re credit my account which they have not done and asked me.to wait 30 days for the goods...which won't turn up as they have clearly been taken. Took 6 attempts to speak to someone as their call centre kept hanging up on me. The company needs investigating avoid at all costs.”

Helpful Report

Posted 3 years ago

“If I could give it a minus score I would. Been waiting since 19 th March to have an incomplete roller blind uplifted and my refund. I’ve had 5 letters and return labels sent to me, and they’re still saying 5-7 days, 12 WEEKS ANS STILL WAITING. Its a farce!! DONT USE THIS COMPANY”

Helpful Report

Posted 3 years ago

“DO NOT BUY FROM THESE!!! Shocking customer service I’ve been waiting nearly two months for them to pick up a damaged patio set and each email and phone call all I get is the same standard response. Now they are telling me my complaint will take 8 weeks to look into!!”

Helpful Report

Posted 3 years ago

“terrible company. just in the past two weeks they sent me a pack of six pillows that were only five and filthy dirty and a size six pair of personalised summer pumps that were a size five . They also want me to pay to send them back when they are not fit for purpose”

Helpful Report

Posted 3 years ago

Studio is rated 1.3 based on 1,549 reviews