Superdrug Reviews

Name: Superdrug
Rating: 3.09

3.1 Rating 412 Reviews

52 %

of reviewers recommend Superdrug

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Metrics

3.1

Based on 412 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 41%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Superdrug 1 star review on 17th July 2022

Elizabeth Christie

Superdrug 3 star review on 13th May 2022

Anonymous

Superdrug 1 star review on 9th April 2022

Where Is My Refund.......

Superdrug 1 star review on 22nd October 2021

Monica Chaplin-Ford

Superdrug 1 star review on 22nd June 2021

Annie

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered online and on checking my bank account realised I had been overcharged. An item I hadn't ordered had been added to my order. I contacted superdrug via chat within an hour and cancelled. Was told the cancellation couldn't be guaranteed even though delivery takes up to 7 days. The order arrived, I sent it back the next day. Now being told due to the high value I have to wait 4 weeks for the return to clear their system then a refund will be issued. I can't afford to wait around almost 6 weeks for my £61 refund. I only ordered £19 worth of goods. I keep asking for my money but no one cares. I will never use Superdrug again.”

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Posted 2 years ago

“I love superdrug but PLEASE PLEASE stop wrapping security tags around makeup caps. I could never take it off from a maybeline primer & concealer!! Why sell it if we can never open it?!”

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Posted 2 years ago

“I went into the stowmarket branch today to buy perfume , all the staff were extremely helpful , they couldn’t do enough for me . They went above and beyond to help me choose my purchase Thank you so very much Regards Erika ridgewell”

Helpful Report

Posted 2 years ago

“I placed an online order and selected a closer shop to where I live. The perfume has been delivered to a far away branch. So I had to chat with the online staff to arrange for cancelation. They cancelled my order but I have not received my money back. I waited for 7 working days and I contacted them and they said that they will refund me and it will take up to 6 working days. I had to wait again, and I called again because I have not got my money they said if I cancel my order before collecting it they will not charge me and they need a proof that there is a transaction from my bank account. I received my money after 28 working days and after chasing the staff up. In addition to that their customer service is very poor. I will never buy from this shop again and I cancelled my loyalty card. Kind regards”

Helpful Report

Posted 2 years ago

“Rubbish customer service to sort an order placed over a month ago with no update! Now saying they can't find order and to come back to "chat" in 30 mins!”

Helpful Report

Posted 2 years ago

“Superdrug made me happy because I was at a loss to find the items l wanted in the Chester shop then along came Tony. I told him the items I wanted and he explained that special offers were on them and went and fetched them to me.Excellent customer service.”

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Posted 2 years ago

“Very dissapointed. I wanted to return a dezodorant but I was told I couldn't do it because I tested how it smells. I won't ever buy from Superdrug again.”

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Posted 2 years ago

“everything- twice! The first parcel arrived with a couple of items smashed which meant the whole lot was ruined but I put it down to the deliverer- second chance is this past couple of weeks when I have waited in for over a week, to be told on Good Friday (bank holiday) that the parcel was damaged belong being able to be delivered- sent the certificate to Superdrug- 'mail box full' Refund please!”

Helpful Report

Posted 2 years ago

“7 days have passed after receiving unsatisfactory goods. Razors broken I ripped packet, Toothpaste bundle in ripped box with Toothpaste loose & most products covered in sticky face mask. Superdrug seem unwilling or unable to offer any refund. If I purchased these goods in a High Street store would Superdrug deem it acceptable to sell goods in this unsatisfactory state on shelves?????????”

Helpful Report

Posted 2 years ago

“Dire company. My order didn’t turn up when it should have and I got lame excuses now I find they have taken monies for items I have not received as I cancelled the order - then told I will have to wait 3 - 5 days for a refund. Total joke. Avoid and shop elsewhere as they don’t deserve customers.”

Helpful Report

Posted 2 years ago

“Absolutely abysmal - I was charged twice due to an error on your server, with two amounts coming out of my account on the 1st of March and its now the 27th of March and I have still not got my money back.. .one transaction is still pending. First I was told 3 days, then I was told 7 days.... then I was told wait another few days. Then I was told the IT team is investigating it and they'd be in touch in 10 days at the latest... 11 days later I message them and they said they still haven't heard back from them. Then they say they've cancelled the pending duplicate transaction and it should be back in my account.. still nothing. I've been in touch with my bank and all they want is confirmation of the amount and date of the transaction and that you will not be processing it so they can release the hold earlier and I have asked for this on numerous occasions yet every. single. person. I have dealt with has been too stupid to do their job! At first I was going to let this slide and put it down to a glitch and not write a review but given the fact that NOT A SINGLE PERSON has been able to sort this I am writing this. Give me back my money you robbing pieces of s**t - never again I tell ya!”

Helpful Report

Posted 2 years ago

“Informed my order would arrive today 25/03/2022. Waited all day for this to be delivered and not arrived. Useless service using Hermes, the worst courier there is. Lost a customer thanks to poor service and the fact that I have better things to do with my life”

Helpful Report

Posted 2 years ago

“No customer service people to speak to. New delivery people Evri (Hermes) not delivering or calling or letting you know when expect delivery. Superdrug told me half my order out of stock the day the rest despatched. Impossible to get help from anyone. Will never order on line again with them.”

Helpful Report

Posted 2 years ago

“Many thanks to Anna at Superdrug, Level 03, The New Bullring, Birmingham ( 10.30am - March 1st ) for your very helpful and considerate attention today, it was very much appreciated.”

Helpful Report

Posted 2 years ago

“I did some shopping inone of your stores & on arriving home noticed my points had gone on someone else's card, so contacted customer service & after messaging back and forth I was told due to privacy data they couldn't take the points from the other customer, so told me to try & find the person myself. How would I know who the card belonged to. They were no help at all, so I said thanks for nothing & ended the conversation.”

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Posted 2 years ago

“Great range of products and good prices, only downside is delivery is slow (normally around a week)”

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Posted 2 years ago

“Disgusting service, ordered items Friday and paid for next day collect for Saturday, Monday and not received item nor have I had any communication from them, never use Superdrug!”

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Posted 2 years ago

“I placed an order online for collection at Epsom Store. I paid £1.50 for next day delivery but I didn’t go in to collect until 3 days after placing the order but it hadn’t arrived. I spoke with Lizzy in store who was most apologetic and couldn’t do enough to put things right for me. I managed to get the items in store and she told me to contact customer services on line for a refund. I did just that and spoke to someone on chat and they were also extremely helpful. By the time I came off the chat an email was received confirming the refund.”

Helpful Report

Posted 2 years ago

“Worst customer service. Late delivery of products and offered beauty points equal to £2 despite saying I don't have a beauty card. Mainly self-interested company with no customer care or support in place.”

Helpful Report

Posted 2 years ago

“Placed an online order ordered two Revolution pro lipsticks, lipstick case was stuck in lid, have been contacting Customer Services, not yet resolved Unfortunately Superdrug customer services team is the worst I have ever come across in my life”

Helpful Report

Posted 2 years ago

Superdrug is rated 3.1 based on 412 reviews