Superdrug Reviews

Name: Superdrug
Rating: 3.09

3.1 Rating 412 Reviews

52 %

of reviewers recommend Superdrug

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Metrics

3.1

Based on 412 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 41%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Superdrug 1 star review on 17th July 2022

Elizabeth Christie

Superdrug 3 star review on 13th May 2022

Anonymous

Superdrug 1 star review on 9th April 2022

Where Is My Refund.......

Superdrug 1 star review on 22nd October 2021

Monica Chaplin-Ford

Superdrug 1 star review on 22nd June 2021

Annie

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wrong item delivered, they have delivered a cheaper discontinued item which is not what I ordered. Its so frustrating that I can only speak to someone via web chap on twitter or Facebook as I do not use either. no working phone number , because of this I will not be ordering again from Superdrug, I detest all this stupid new technology. Not acceptable customer service....”

Helpful Report

Posted 1 year ago

“I have been placing orders monthly with Superdrug for years now (usually with no issues). This month i placed an order, waited a week and nothing arrived. When i logged into my account to see what was going on, it stated my order was cancelled! Not once did you contact me to advise of this. I started trying to contact you via chat - Oh what joy! 12 hours between responses and all i was told the items were out of stock (what all 8 of them)?? I got an apology and the offer of 300 points, which is the equivalent to £3 via chat. Definitely NOT an acceptable compensation for a £60 order that was not delivered. Why is there absolutely no way to actually speak to someone live on the phone or via live chat? The chat offered is generic responses telling me to check my junk inbox multiple times. I am an IT Manager and am fully aware of the functions of an email inbox! Superdrug, as a loyal customer who has spent a significant amount of money with you over the past years, I am taking my custom elsewhere to a company that cares about it's customers! Can i please remind you of your customer promise: Customer Promise We want to make sure each and every one of our customers experience that Superdrug Feeling. Customer Service is such integral part of our business and one of our main aims at Superdrug is to ensure that we give you a great service and an enjoyable, pleasant shopping experience whilst offering the latest in beauty and health. We value your feedback, good or bad, because we want to make sure we live up to this promise. We always love to receive your ideas and suggestions because we want to make sure we are moving in the right direction, always listening to our customers, meeting your needs and striving to improve our service.”

Helpful Report

Posted 1 year ago

“They charge for paper bags. When I contacted their complaints department they hung up. Brilliant customer service?”

Helpful Report

Posted 1 year ago

“Won’t be using Superdrug ever again or until they start accepting cash again. I won’t support the globalists system or the great reset. You’ve lost my business!”

Helpful Report

Posted 1 year ago

“#superdrugthemostappaulingcustomerserviceeverwhenyoubuyonlinecanonlyrespondviachatsnorealpeoplenotverydisabilityresponsive# Between Evri and Superdrug a present didn’t get delivered saying customer refused delivery(no asked for a redirection) 5 days of messaging! Item now out of stock.. supposedly refunding!! Back to the floor required for directors put yourselves in your customers shoes!!”

Helpful Report

Posted 1 year ago

“I ordered online, and I did not receive my order. The delivery company delivered it to the wrong place, and the parcel was lost. The delivery service admitted that they did not deliver it safely and advised me to resolve the issue with Superdrug. Superdrug did not accept that the parcel was not delivered and insisted that it was delivered, refusing to provide any further assistance or investigate thoroughly. Instead of helping to resolve the issue, they suggested seeking advice from a third party. To make matters worse, there is no contact number or email to file a complaint or talk to them directly. The only option is to use Facebook Messenger chat, but they reply only every 24 hours, which is very frustrating. If you don't want to lose your money, don't buy online from Superdrug.”

Helpful Report

Posted 1 year ago

“Had my nails and eyebrows done at the Poole branch by Hayley,great customer service and very good at what she does. 5 ⭐️ all the way”

Helpful Report

Posted 1 year ago

“Superdrug have shut down their telephone line, meaning people who order through them are forced onto out of touch social media or use their useless webchat service online. Shocking form, and really shows how little they care for their customers when they perform bad service, which they have by not sending the complete order. Will not be ordering again.”

Helpful Report

Posted 1 year ago

“I have been a regular customer at Superdrug for many many years. I now shop at Superdrug Thornton Heath on a regular basis. The staff are brilliant. Especially Keanah who is a Team Leader at the store. She is fantastic. She has always been very helpful in the past and still continues to do so. I purchased a Superdrug SIM card and was having trouble in activating the card. I explained the problem to Keanah. My phone now works fine. Keanah is very professional and has always been very pleasant whenever I talk to her. She is a credit to Superdrug. She deserves 10 stars.”

Helpful Report

Posted 1 year ago

“Hi. We wer in St ives Superdrug and Jamie was amazing as she helped me sought out my health and beauty card I have been trying to do on line for 2 weeks. Thank you very much Jamie”

Helpful Report

Posted 1 year ago

“Hi we were in Super drug Warrington and got amazing customer service from Kerry , she went out of her way to help myself and my daughter so please give her a big Thank you 😊”

Helpful Report

Posted 1 year ago

“No refund given for online order returned as good were faulty they told me they didn't recognise the tracking number on the label downloaded from their website. List £26. Several emails sent, they clearly don't care.”

Helpful Report

Posted 1 year ago

“Ordered Marc Jacobs Perfect eau de parfum on line. OBVIOUSLY I opened it to smell the perfume (NOT eau de toilette). It smelt of nothing AND I have the original edp with a tiny bit left to easily compare to. Superdrug are saying contact Marc Jacobs BUT legally the problem/complaint is with them AS THE SUPPLIER however they keep getting different people to respond to my complaint that this is either a rip-off perfume or highly watered down and I want my money back. Never EVER trust Superdrug - I’ve lost over £60 as an OAP and I want my money back under Sake of Goods Act /Consumer Rights. They’re trying their best to blame Marc Jacobs but it’s Superdrug who supplied not MJ.”

Helpful Report

Posted 1 year ago

“Went to Superdrug yesterday Wednesday 22nd of March 2023 in The Ridings in Wakefield to look at buying an Oral B Brush..I asked for the help of one of the assistant who was very pleasant and very helpful indeed.. I was shown the item I was interested in and asked how much it was and was told it was £89-99p but it so happened it had been put in the Sale that day at £39-99p I was delighted and bought it.. The assistant and Cashier was named Louise..So thank you for your help it was much appreciated Louise I’ll certainly be in again..10 out of 10 for exceptional service..😀👍”

Helpful Report

Posted 1 year ago

“I met a sales assistant at Superdrug in lakeside shopping centre today 1st February called Sandra , she was such a lovely young lady who was so professional so helpful and had great advice on all products and knowledge on the products i was looking for a nice lipgloss and beauty products she was 5 Star Excellent , wish all sales assistants was as good as her , thankyou again Sandra”

Helpful Report

Posted 1 year ago

“Bought a £50 gift voucher.£3.99 used, next visit card would not work. Spoke to store manager, NOT interested would not help. Told to go to another store.Send numerous emails, none answered, for a company with 830 stores, Customer service is appalling. No means to phone and online BOT, answers a completely different question to what is asked. I would could I would give 0/5.”

Helpful Report

Posted 1 year ago

“Was in Aberdeen st Nicholas today and all the bottles of apple cider vinegar were marked as expired in March 2022! Not the first time I’ve seen things out of date on those shelves, things may be overlooked easily but surely not in such a small store.”

Helpful Report

Posted 1 year ago

“Don’t order online! They’ll send you an order confirmation, take your money, even send emails assuring you that they’re “preparing your order”. Then when you ask why you still haven’t received it, they’ll cancel your order saying it got “stuck in our system” Then they’ll start blaming “stock issues” as that’s covered in their T&Cs. They won’t even bother to inform you until you contact them. This was a Black Friday deal that I could (and should) have bought elsewhere but they refuse to let me reorder for the same price. App was showing my order as “processing” all the time too. Disgraceful!”

Helpful Report

Posted 1 year ago

“Superdrug store at 2/8 StationRoad, Hayes seems liking to misplaced price lable ( cheap price ) together with product have high price intentionally, to luring customers to chose the products and only find out at the counter when check out. So, customers either still accept the high price or dont take it. However, after I complained it to Ms H, the supervisor at the store on 07.01.23, the first thing she said/asked was: " do you want it or not?" , without any apology first. And she also was kind of blaming the customer and made it as if the customer was wrong themselves. So, not only misplaced the lable price but also the attitude towward customer like that. I think they should get no star for customer service review. I was angry and didnt purchase the items and chose to buy it somewhere else.”

Helpful Report

Posted 1 year ago

“They delivered my order to Scotland uk I live in Jersey Channel Islsnd and are refusing to refund my money so it is actually truly theft it was not a small order and there is no email that you get a reply from or telephone number to speak with someone. Chat services always evasive”

Helpful Report

Posted 1 year ago

Superdrug is rated 3.1 based on 412 reviews