Sweater Chalet Reviews

Name: Sweater Chalet
Address: 4344 Latin Ln, Columbus
Rating: 4.74

4.7 Rating 410 Reviews

93 %

of reviewers recommend Sweater Chalet

Company Reviews

Questions

Metrics

4.7

Based on 410 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

6146848401

Email:

sales@sweaterchalet.com

Location:

4344 Latin Ln
Columbus
43220

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Sweater Chalet 5 star review on 10th October 2020

Anonymous

Sweater Chalet 5 star review on 13th June 2018

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve been a Dachstein fan for almost forty years. It’s wonderful to have these products available in the USA. Wool never goes out of style and the Dachstein product wears like iron. Sometimes the most expensive product is the best value. When others have worn out the Dachstein keeps going.Thank you Sweater Chalet !”

Helpful Report

Posted 6 years ago

“I ordered a pair of Merino wool mittens. They were delivered promptly and in good order. The product was well made and they have exceeded my expectations. My spouse has been eyeing my mittens. Fortunately he has larger hands, therefore he can’t purloin mine. He’ll have to order his own pair!”

Helpful Report

Posted 6 years ago

“Super helpful and responsive with the initial order but also with an exchange for a different color and pattern. Sweater Chalet was impressively quick to offer to mend a hat that came unraveled at the top sewn portion (not the knit itself). They paid for shipping and I got the fixed hat back quickly. All items are very warm and durable!”

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Posted 6 years ago

“Rick is fanststic to work with and boiled wool is superior warmth under extreme conditions than down or synthetics or cotton. I use it extensively all six months of winter/snowy weather and bikepacking year round. Love it!”

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Posted 6 years ago

“Bought a pair of amazingly warm wool gloves from Sweater Chalet. 100% positive experience. Personalized, experienced and knowledgeable help from staff paired with great prices and expedited shipping!”

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Posted 6 years ago

“Quick and nice response when we needed to send back a cap that did not fit.”

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Posted 6 years ago

“Ordered these mittens "SUEDE PALM Skafto Sot Mittens by Öjbro Vantfabrik Medium" back in November 2018. They came in a beautiful package and there was a hand written note thanking me for my purchase. Very nice touch! But what was really exciting was that my hands stayed warm during the polar vortex that we experienced here in Chicago. Those mittens were a godsend! I was able to walk my dogs without having my hands hurt from the cold. Wonderful product that is worth every single cent!”

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Posted 6 years ago

“Ordered a 4 ply Merino wool watch cap and 4 ply dachstein wool mittens. They were both a for a retiring married couple. The hat is amazing! I have the Dachstein 3 ply but this one was denser/warmer and just amazing, I may have to order one for me as well. I hope they like their gifts. The company even wrapped them for me. Love Sweater Chalet!”

Helpful Report

Posted 6 years ago

“Really fantastic product (Dashstein gloves) but I had a question on a SUnday and was called right back and due to a trip I had planed it was shipped first thing MOnday and also I had great help on sizing my difficult to fit hands and it was spot on exceptional service and product”

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Posted 6 years ago

“I gave my daughter a pair of my mittens with the suede palm for Christmas. I was so happy I did !! She was so excited when she came home, and she had warm hands !! Thank you so much for your wonderful products! We will be back!! Canada”

Helpful Report

Posted 6 years ago

“I had been looking for several years for a Dachstein Military Pullover Sweater. I have a much older original Austrian military sweater and needed to get a new one. Finally, I found the Sweater Chalet. Needless to say, I jumped on the chance to purchase a Dachstein Military Pullover. It arrived promptly, however, there was an issue with the sweater that arrived. The Sweater Chalet's customer service rose to the occasion. I got a postage paid label to sent the sweater back and once it arrived, they quickly contacted me and asked what I wanted! Repair or replacement. My new sweater arrived within days. Needless to say, I'm a happy camper! The sweater is absolutely of the highest quality. The service, both initial and follow-up from the folks at Sweater Chalet has been excellent. Buy from them with the highest confidence! They are a pleasure to deal with. Did I say that my sweater was outstanding? Heavy, warm and virtually impervious to the cold!”

Helpful Report

Posted 6 years ago

“Great service and great products!! I found exactly what I was looking for and the delivery was fast.”

Helpful Report

Posted 6 years ago

“I have been looking for warm 100% wool socks for a long time and I came across Sweater Chalet. I wasn't sure how the quality would be and how it would fit. I ordered a variety of socks to try. I love all the products that I have ordered and I was bedazzled and flabbergasted when I saw the package. It was decorated with holiday stickers on the outside and when I opened the package I found a thank you card along with chocolate treats. It was the best package I have received of all the online products that were delivered. It made me feel like I was opening a present and a part of the Sweater Chalet family. The products came earlier than expected. I would most certainly order from Sweater Chalet again and would recommend to all my friends and family.”

Helpful Report

Posted 6 years ago

“I have a long history of problems with cold exposure. These wool suede palm mittens where excellent and helped protect my hands better than any product in the past.”

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Posted 6 years ago

“Purchased the Dachstein 4 ply hat and mittens. Was concerned about several reviews on Amazon regarding the hat size- some said they were small, some said huge. As I have a large head I needed a larger one. With my order I explained to Sweater Chalet that I needed a larger one. They hand picked a big one and promptly shipped it. If fits great. Dealing directly with Sweater Chalet got me the right hat. Thanks!”

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Posted 6 years ago

“Excellent product with Old World quality. Crazy fast delivery.”

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Posted 6 years ago

“I received my mittens quickly and they were just as described on the website. The packaging was thoughtful and delightful. I had two follow up questions and got clear answers back very quickly. I will definitely buy more stuff from Sweater Chalet in the future.”

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Posted 6 years ago

“Great service. Would not hesitate to do business with them again.”

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Posted 6 years ago

“This is the stuff people that knit buy themselves!!”

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Posted 6 years ago

“Love my new mittens! Order was very prompt and nicely packaged! I am very impressed with Sweater Chalet's vast selection of high quality brands!”

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Posted 6 years ago

Sweater Chalet is rated 4.7 based on 410 reviews