takealot Reviews

Name: takealot
Rating: 2.51

2.5 Rating 579 Reviews

37 %

of reviewers recommend takealot

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2.5

Based on 579 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered on 11 August 2021 and my order expected to arrive 22 Aug, then 27 Aug now I just check the tracker online and it says 7 September 2021. Being a former employee at Takealot this is a bit embarrassing. I am really disappointed and a bit angry.”

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Posted 3 years ago

“I'm absolutely horrified at the condition of the parcel that arrived yesterday. The item was handed to me not even in a sealed bag or packaging brown box, just in the item box, unsealed and the box had holes in it and was in a disgusting state. This was a Birthday present! How do you give something to someone in this condition. This was my 1st takealot order and will certainly be my last!!”

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Posted 3 years ago

“Service is terrible takes a day to reply you then they struggle to find the delivery problem then finally they find they sended the package to the wrong courier I ordered from take alot 5times now and theres always a delay firstly with getting the items then shipping the items then there a shipment delay and honestly using courier it the worst delivery service in SA.My wish and amzon orders are faster than take alot.thats just plane pathetic.”

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Posted 3 years ago

“In general Takealot delivered the goods we ordered in time and in good order. But when they erroneously charged me for items I did not order, their help to resolve the issue was pathetic. They could not provide details of the alleged orders or proof of delivery. The customer has to proof that he bought nothing by...sending them proof of the order...which since I did not make an order is impossible. Check your bank statements - you may have donated to the Takealot does not give a damn fund as well.”

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Posted 3 years ago

“Thank you Takealot. My doggies love their squeaky toys. The customer service, price and delivery was exceptional.”

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Posted 3 years ago

“I made an order and paid 1st of August, even today my order is not shipped. They tell me my order is expected to ship around 20th of August, how can they take 20 days to ship orders, they should have said the product is out of stock instead of being greedy.😒😐”

Helpful Report

Posted 3 years ago

“Order a product, they delivered the wrong product. They did accept the returned product, but rather than delivering the correct product, they just credited my account even after numerous attempts to get them to deliver the product I ordered. It is a constant battle to get hold of someone that does not send an automated message. Unprofessional and no customer service. I would rather pay more to a company that actually have people talking to their customers.”

Helpful Report

Posted 3 years ago

“I ordered a swing chair for my niece, it was supposed to be here on the 5th now I hear they lost the parcel. No sorry, no phone call no nothing... Absolutely atrocious service especially considering how expensive it was. Thieves... that's what they are.”

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Posted 3 years ago

“Are you aware that superbalist, the company you help deliver for sells fake perfume. Actually disgusted and then conveniently no returns are allowed on the fake perfumes.”

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Posted 3 years ago

“I paid an additional fee for same-day delivery because I needed the item urgently, but it is now 2 days later and I still haven't received my order even though same-day delivery is guaranteed. The tracking on the site says 'recipient unavailable' but I have not received a single text or call or update and I have been at home this whole time but my order just doesn't arrive. I am still waiting!”

Helpful Report

Posted 3 years ago

“My mother placed an order from Australia. The delivery address was to myself. The Takealot delivery was not boxed, the driver delivered 2 of the 3 items. I lodged a complaint. Our receptionist, and various of my colleagues are witnessed hereto. It is now up to Takealot Centurion to verify this as correct. Still waiting for the 3rd item, no confirmation of refund, or process. Truly disappointing, and a great concern, that this issue is my problem, and not Takealot's.”

takealot 1 star review on 29th July 2021

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Posted 3 years ago

“Wow. So so impressed. Due to the unrest I wasn't expecting my parcel until 22 July 2021. Not only did it arrive today Sunday 18 July but the delivery guy, Leonard Van Rooyen found my place very easily. Super efficient. Well done guys”

Helpful Report

Posted 3 years ago

“Paid R100 for delivery to ensure item was delivered the next day being a Saturday. Waited all day no delivery. As 17h30 got an sms from Takeallot to say: Hi Sharon, we tried to deliver your Takealot order #90626348, but couldn't. Utter rubbish they never tried, not even a call. Expect a refund as next day delivery was just a con.”

Helpful Report

Posted 3 years ago

“I am really disappointed in your service. I bought a Defy Tumble dryer from you, but it was faulty. I phoned and the agent said that a courier was already instructed to get it. When I checked my return status it said "not eligible for return". I phoned again and the agent said I have to phone Defy. Defy send their agent, but said I must take it back to the shop. I have tried to phone takalot again, but no reply. I have send mails, but no reply. I don't think that I would buy from takelot again”

Helpful Report

Posted 3 years ago

“Takealot has a fantastic customer service team, are responsive to queries. I have used takealot for a number of purchases from small electronics to white goods, bedding and furniture. Never an issue, prompt delivery and easy tracking vai the Web or Takealot app. Fantastic!”

Helpful Report

Posted 3 years ago

“I reside in Hartenbos and recently ordered goods that did not suit my needs. Contacted Takealot and was told to utilise their online return system, which was easy enough to follow. Goods were returns and I received my full refund within a few days. What a service…..top marks to TAKEALOT.”

Helpful Report

Posted 3 years ago

“After years the one bad service I received from them will never use them again,”

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Posted 3 years ago

“Takealot does not respect their customers time. I placed an order and selected same-day delivery, paid the premium for the option and nothing! The order says I will only receive it 3 days later.”

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Posted 3 years ago

“Order 89585906 driver was irritated because he couldn't get hold of my unit. And when he finally found me he threw my stock on the grass and turned his back. Not brought my stock to my door and then he left. Poor service”

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Posted 3 years ago

“The worst customer care service of earth. An order before its delivery, got an email to say i should reject it. Then i ordered a different item. Regardless of the cancellation the cancelled order came and i was forced by the driver to may COD payment and i did for peace sake. When the desired order came i nolonger had cash and told the driver to reschedule or give me a few minutes to uber to the ATM. the driver then started swearing and went out of my house to come back with a big brick and hit ne in the head multiple times. I had to get 8 stiches at the hospital and tried to contact the management at the different branches in the western cape area where this all happened but no action was taken”

Helpful Report

Posted 3 years ago

takealot is rated 2.5 based on 579 reviews