takealot Reviews

Name: takealot
Rating: 2.55

2.6 Rating 563 Reviews

38 %

of reviewers recommend takealot

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2.6

Based on 563 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Takealot is very misleading with products. I orders an iPad. The picture of the galaxy, was on the advert. I, being a first time on line buyer, was really fooled. Instead of an tablet, they sent me a link to a digital book, reading all about Galaxy phones. What a rip of. I have sent them several emails, which goes unnoticed. I think that even the customer care consultant, was very unhelpful and insisted I cannot get a refund I am hoping, since this was my 10 year old daughters 1 year savings, for her Xmas present, that these people, refund me!! Extremely upset Fiona Singh Durban”

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Posted 5 years ago

“Takeaway delivered my order to the incorrect address and let an unauthorised person sign for it. They have acknowledged this in writing but a week later no one can tell me where my parcel is. Customer service is very poor as no one communicates with you. I want a refund so I can repurchase my kids Christmas presents which Takealot has lost.”

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Posted 5 years ago

“I placed an order on the 3rd of December, got the confirmation that the order will be delivered on the 6th. today is the 10th and i am still waiting. No communication was made to let me know that there is delay i am not a happy customer.”

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Posted 5 years ago

“Same as the previous complaints posted. Delivery did not take place on the given date. Packaging was crumpled and I expected the worst for the 2.1 m Xmas tree. Well, the tree received lost all its ‘plastic’ bits on my kitchen floor. The height comes in at 1.9 m and not 2.1m as advertised. The middle section does not fit into the bottom section of the tree as the one slot is much bigger so the tree wobbles. The tree is held together by fishing gut. Shame on you Takealot for misadvertising. Can’t believe that you would dare to sell such junk. Wonder if Black Friday is a good way to to get rid of rubbish. This tree was marked down and I still paid a whopping R800.00. Such disappointment, I expected much better from you.😞”

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Posted 5 years ago

“Take a lot is the worst service I have ever experienced, they advertise falsely to get customers and their trained customer service team, doesn't help at all either, they trained to say because u bought it we can't do anything, I would never advise anyone to buy from them and I will never buy again either!”

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Posted 5 years ago

“Never again!!! You won't see my money again. Paid for a laptop. Unpacked it the one day. Screen started flashing bright lights continually. Went to my orders and clicked on "return". Parcel fetched. They don't want to refund me as it has a password on. They don't have anybody knowledgeable about IT who can override the password. Cryptic emails. Rude call centre. You can never speak to a manager. Everything is via email. I am livid. I paid R5000 and I have NOTHING to show for it. They still have the broken product and that is where we're at. Cryptic emails. No personal contact. No progress. I don't have the time to struggle with this day after day. I am so upset I ever trusted them. It's not worth the effort and anxiety.”

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Posted 5 years ago

“I am a very unsatisfied customer. This is the first time I have used Take a lot services and my package was not delivered on time. My partner waited an extra hour at work in the storming rain after take a lot confirmed the package will be delivered on the day. Could not get through the unhelpful call center. No communication was made that my package will not be delivered. Take a lot could not even tell me where my package is, apparently it was going to be delivered the next day still waiting... Take a lot has done nothing in terms of how they inconvenienced a very frustrated and unsatisfied customer. Not happy with Take a lot at all. Would rather go into a store and enjoy my shopping experience. Very annoyed. Hopefully everything I ordered, is in order... fingers crossed as I spent a lot of money for such poor service.”

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Posted 5 years ago

“my first time ordering from Takealot and i struggle already. dorectly after my parcel was delivered i phoned the call centre waiting 8 min to speak to someone. i asked if my order was split up. because only my TV was delivered and not my DSTV Decoder. the guy said no both should be together because they were ordered together. he then said he wil get back to me he will follow up on this issue. i then recieve a email were he said the order was handed over which means deilivered to me...... but yet i only still have the one item... i need this sorted out. because im fuming with anger. i spend R3600 and only to have one item and not both.”

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Posted 5 years ago

“I ordered a card reader and we received a much cheaper plastic looking product and when I tried to fit my SD camera card it did not even fit although it is the right size the card just does not fit. Shocking.”

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Posted 5 years ago

“Deliveries massively delayed with no communication, not again.”

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Posted 5 years ago

“Takealot is excellent when it comes to delivery, but their after sale service is poor. Emails fly left and right, but the matter does not get resolved. I even went to the trouble to phone them, but to no avail.”

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Posted 5 years ago

“I ordered the following products on 28/09/2019 for my son's birthday which is today 15/10/2019: - 1 x Mecer Xpress Smartlife 10.1" 3G + Wi-Fi Tablet - Black @ R1499-00 (I received x 2) - 1 x USB 3.1 USB-C Type-C to HDMI Digital AV OTG Adapter @ R225 (Received) - 1 x NZXT HUE 2 RGB Lighting Kit (Colour: Black) @ R975 (Received) - 1 x NZXT HUE 2 Cable Comb (Colour: Black) @ R429 (Received) - 1 x Port Designs Zurich 13 Macbook Pro (Colour: Black) R379 (Received) - 1 x Apple MacBook Pro 13-inch with Touch Bar: 1.4GHz quad-core 8th-generation Intel Core i5 processor, 256GB - Space Grey 2019 (Colour: Space Grey) @ R25,999 (NOT RECEIVED - NOW LISTED OUT OF STOCK) TOTAL ORDER VALUE: R 29,511 On 09/10/2019 we received the order that was packaged in 2 x boxes (ACCORDING TO TAKEALOT SYSTEM ORDER COMPLETE) without the: 1 x Apple MacBook Pro 13-inch with Touch Bar: 1.4GHz quad-core 8th-generation Intel Core i5 processor, 256GB - Space Grey 2019 (Colour: Space Grey) @ R25,999 (NOT RECEIVED - NOW LISTED OUT OF STOCK) We immediately contacted TAKEALOT which requested that we take photos as proof which we supplied. Since 09/10/2019 we have been sending e-mails back and forth to try and get this issue resolved as this is a costly birthday present which we can not just replace due to the amount..... They have now notified as that they will be collecting the EXTRA Mecer Xpress Smartlife 10.1" 3G + Wi-Fi Tablet - Black @ R1499-00 (I received x 2) but have yet to confirm the amount they will be crediting us with? There is a huge price difference between the Mecer Xpress Smartlife 10.1" 3G + Wi-Fi Tablet and the Apple MacBook Pro 13-inch with Touch Bar: 1.4GHz quad-core 8th-generation Intel Core i5 processor, 256GB - Space Grey 2019 (Colour: Space Grey) @ R25,999 (NOT RECEIVED - NOW LISTED OUT OF STOCK) My account has been credited with the value of the extra MECER tablet to the value of R1499! We did not receive the Apple macbook to the value R25 999 which we paid for! My son's birthday was yesterday and they could just care less!!!”

Helpful Report

Posted 5 years ago

“I bought fridge,tv,kettle,iron costing R10400 on 30th of September and promised to deliver on 2nd of October Today is 4th and i haven't anything They agents dont have answer and refund will take 3 to 7 working This is bad service at high grade”

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Posted 5 years ago

“The delivery of the product might be great but aftercare service stinks. I bought a Dell Computer from Takealot with technical issues. Takealot does not want to except return even though it is within the six month period. No technical support, just referred me to Dell even with an incorrect phone number is”

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Posted 5 years ago

“Firstly, delivery was made I 3 days! Not only that, but my order cost me 1/4 of what I would normally pay. This is the second time I have ordered from them. Honestly the best service, at best price. So very impressed. Thanx takealot for amazing service.”

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Posted 5 years ago

“Love ,love them,Takealot is always on point,always put a big smile on my face,happy customer indeed”

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Posted 5 years ago

“Such an efficient and affordable service! I've been using them since they started and have yet to have experienced anything but super speedy, superb service! I love their new pick up points (more sustainable and environmentally friendly). Would recommend them to any and everyone.”

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Posted 5 years ago

“I had a perfect first experience with Takealot and because the experience was so great I already placed my next order... THANK YOU !!!! TAKEALOT!!!!!!”

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Posted 5 years ago

“Takealot tried to charge me R493-00 today for a R62-00 order! The deliver guy told me that I was not allowed to open the parcel / inspect the contents before paying the R493-00 in cash. Do these people really believe that we are stupid and do not know our legal rights? Yet Takealot insists that we have to pay the cash before we are allowed to open the parcel. Form previous experience (posted here) the delivery person then refuse to refund the cash that you have paid a minute ago. Disgusting! By LAW you sign for receipt of the CONTENTS and not of the PARCEL! Giants eventually fall.”

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Posted 5 years ago

“I ordered a oztrail tent on Friday morning, paid at 9am. Went to collect at 11am before the order was ready. Asked the manager on duty to help so I could pack early. She was extremely helpful and got my order early. Thank u great service and products”

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Posted 5 years ago

takealot is rated 2.6 based on 563 reviews